All Unit Activities

Readings, vocabulary, and downloads from all units.
Unit name Readings Vocabulary Downloads
1. Introduction to Hotels 1
If you're working in, or thinking of working in the hotel industry, it's important to know the differences between the many types of hotels that exist today.
2. Introduction to Hotels 2
When choosing a hotel for a longer stay or a vacation abroad, many people look first to those with the most famous names.
3. Introduction to Hotels 3
Presented with so many options, “Where shall I stay?” and “Where shall I work?” are both questions that are likely to take many more hours of investigation and planning than you might, at first, have imagined!
4. Hotel Jobs and Responsibilities
Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: administration, guest services and support staff.
5. Dealing With Difficult Customers
At some point in time in your career in a hotel you will have to deal with customers.
6. Restaurant Jobs and Responsibilities
As with the hotel itself staff positions in the restaurant can vary greatly depending on the type of hotel.
7. Restaurant Menus and Taking Orders
One of the most important jobs in any restaurant is taking an order from a customer.
8. Restaurant Pastries and Baked Goods
In this unit we discuss pastry, bread, and bakery vocabulary
9. Fine Dining
The hotel’s restaurant is one of the most important features for guests, and has to keep the highest standards at all times.
10. Housekeeping
This unit contains common Housekeeping vocabulary.
11. Reception and Reservations
Depending on the size of the hotel, a guest's first contact will be with either reception or the reservations department.
12. Guest Rooms
This unit contains guest room vocabulary and a conversation between hotel receptionist and guest.
13. Health and Safety
One of the most important aspects of working in a hotel is knowing about correct health and safety procedures to reduce the risk of accidents and if an accident happens how to perform basic first aid.
14. Hotel Management
This unit contains common hotel management vocabulary and a dialogue of a job interview.
15. Going the extra mile
This unit concerns customer service vocabulary and an interview with a concierge