I completely understand, but unfortunately…

Common Phrases I: Hotel Reception
Vocabulary Term #3768
Declarative (statement)
US
UK
I completely understand, but unfortunately…
US
UK
a polite way to start a customer response, if the issue isn't possible to fix right now
US
UK
"The guest stated, "I'd like a room with an ocean view." The receptionist responded, "I completely understand Sir, but unfortunately, our ocean-view rooms are currently fully booked.""