Unit 11 Reading Activity Plus Questions

Read the following text and then complete the activities that follow.
UK

Reception and Reservations

Depending on the size of the hotel, a guest's first contact will be with either reception or the reservations department. These departments will deal with the reservation from the first call through to the moment of arrival.

So how does a typical reservation go?

Traditionally, potential guests were sent brochures which gave information about the hotel, the facilities and of course the tariff showing the prices for both peak and off-peak periods. These are the standard prices of the hotel before any special offers or discounts and are known as rack rates. Some hotels still send these brochures but many rely on their website to give this information.

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Quiz: Reading Questions

1. Peak and off-peak season have their own rack-rates.
2. Brochures inform guests about places prior to their arrival.
3. If guests provide identification during their reservation, they’re entitled to a free upgrade.
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