Unit 14 Reading Activities Plus Questions

Read the following text and then complete the activities that follow.

Hotel Management

A job interview:

Owner: Good morning and thank you for coming in today Mr Jones. I must say I am very impressed with your CV.

Mr Jones: Thank you. It is a pleasure to be here. I have always admired this hotel.

Owner: Well, lets get down to business. I see that you are currently the operations manager at the Kingfisher.

Mr Jones: Yes, that is correct. I have been in this position for five years now.

Owner: Could you tell me a little about your responsibilities?


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Quiz: Reading Questions

1. The operations manager is part of the management team and in charge of the daily administration of the hotel.
2. A general manager (GM) should be able to delegate tasks and mediate disputes.
3. The manager on duty needs to make sure standards are maintained.
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