Unit 4 Reading Activity Plus Questions

Read the following text and then complete the activities that follow.
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Hotel Staff Positions and Responsibilities

Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: administration, guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. maids, waiter/waitress and cooks. Finally, the support staff look after the hotel itself e.g. plumbers, gardeners, and electricians.

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Quiz: Reading Questions

1. Waiters and waitresses are part of the administration.
2. Maids are the ones who prepare the bedrooms for guests.
3. Cashiers, doorman and receptionists are ideal roles to start as an apprentice.
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