At some point in your hospitality career, you will have to deal with customers. This unit teaches the most important vocabulary necessary to handle tough situations with grace.
Basic actitivies (computer-graded)
This unit contains a vocabulary
sheet plus the student activities listed below.
Reading: Dealing With Difficult Customers
At some point in your hospitality career, you will have to deal with customers. This unit teaches the most important vocabulary necessary to handle tough situations with grace.
Multiple Choice
Pick the correct answer from a list.
Pick the correct answer from a list.
Listening Comprehension
Listen to the word and type it in.
Listen to the word and type it in.
Spelling and Recognition
Type in the correct answer for each definition.
Type in the correct answer for each definition.
Advanced activities (teacher-graded)
Speaking Activity
Record yourself speaking English.
Record yourself speaking English.
Writing Activity
Pick a question and write about it.
Pick a question and write about it.