At some point in your hospitality career, you will have to deal with customers. This unit teaches the most important vocabulary necessary to handle tough situations with grace.
This would be way more relaxing if register and login to see the activities :)
Basic activities (computer-graded)
Vocabulary Builder Activity
Students should be familiar with the following vocabulary before continuing on to the activities and exercises:
- Allegations
- Argument
- Behavior
- Defense mechanism
- Difficult customer
- Employee
- Golden rule
- Interact
- Open body language
- Paraphrasing
- Reputation
- Summarize
Reading Comprehension: Dealing With Difficult Customers
At some point in your hospitality career, you will have to deal with customers. This unit teaches the most important vocabulary necessary to handle tough situations with grace.
Multiple Choice Activity (Registered users only)
Pick the correct answer from a list.
Pick the correct answer from a list.
Listening Comprehension (Registered users only)
Listen to the word and type it in.
Listen to the word and type it in.
Spelling and Recognition (Registered users only)
Type in the correct answer for each definition.
Type in the correct answer for each definition.
Advanced activities (optionally teacher-graded)
Speaking Practice Activity (Registered users only)
Record yourself speaking five example sentences from the unit.
Record yourself speaking five example sentences from the unit.
Writing Practice Activity (Registered users only)
Pick a question and write about it.
Pick a question and write about it.