Unit 5 Reading Activity Plus Questions

Listen to the audio recording while you read the text below. Then answer the comprehension questions that follow the text.

Dealing With Difficult Customers

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Quiz: Reading Questions
1. Learn not to have your defence mechanism taking over, when a customer comes with allegations.
2. Always show good behaviour, even when guests try to cause an argument.
3. Learning to interact properly will never help you dealing with difficult customers.
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