Unit 7 Reading Activity

Listen to the recording as you read the text. Then complete the activities.

Restaurant Menus and Taking Orders

One of the most important jobs in any restaurant is taking an order from a customer. If there are mistakes in the order then there will be mistakes in the preparation of the order and the customer will inevitably complain.

To be able to take an order correctly, you need to be able to understand the menu. This is not just a case of being able to read the menu but also understand what certain terms mean. For example if a dish is described as being "Au Gratin" then you need to be able to tell the customer that it either comes with a layer of cheese or breadcrumbs and is lightly grilled.

Menus tend to be set out in two main ways and as with most restaurant language there are French terms for these; A la carte and Table d'hote. An A la carte menu has all of its dished individually priced while a Table d'hote menu is a set menu with limited choices and one fixed price for the complete meal. Table d'hote menus are very popular with larger parties because the food can be ordered in advance, prepared earlier and therefore served much quicker.

Some restaurants might have a bar menu, where dishes are individually priced and are displayed on chalkboards around the bar; these menus can change their content daily. Quite often these bar menus will have a special dish of the day or a dish described as a house speciality.

The setting out of a menu is very important not only to the customer but also to the waiter/waitress. The customer wants a menu that is easy to read and understand, while the waiter/waitress needs to be able to locate items quickly to be able to find them for the customer. For these reasons menus are usually set out in sections, which differ depending on the type of menu.

An "a la carte" menu is usually set out in soups and starters, main courses, fish dishes, side orders and sweets, while a Table d'hote menu will have sections depending on how many courses are available.

Restaurants tend to include beverages such as tea, coffee and soft drinks on the main menu but will have a separate menu for wines and beers.

Certain restaurants will have children's menus and Old Age Pensioner menus, both serving smaller portions at cheaper prices.

Taking an order from a customer is a skill that needs to be learnt. The waiting staff will need to know all of the dishes on the menu, their names, what ingredients they contain, how they are cooked, and how much they cost in order to help a customer choose their meal.

There are a few basic rules that can help the procedure of taking an order. Firstly, check that you have a pen and notepad to write down the order and that you write it neatly; it needs to be read by the kitchen staff in order for them to be able to prepare the correct dishes.

Make sure you write on the order the table number and the quantity of each dish required. Some restaurants have codes to locate tables, e.g. "Fire" could simply mean the table closest to the fireplace.

It is a good idea to write your name or initials on each order, so if the kitchen staff do not understand what is required then they know who to ask. When the order has been taken it must be taken straight to the kitchen and given to the Kitchen Announcer, who will tell the kitchen staff what needs to be prepared.

When the order is ready to be taken to the customer's table the Kitchen Announcer will shout out the table number and the waiter/waitress will take the food to the customer.

Depending on the hotel, the orders themselves can have different names; tickets and checks are amongst the most popular terms. Understanding menus and taking orders might seem like a very challenging role in a restaurant, but like any job the more you do it the better you become. You will learn how good you are at the job by the customer's feedback and their tips. If a customer tips well then you know you have done a good job.

Reading Comprehension Questions


Uncaught exception: Unknown column "Column" on model, alias or table "ZespyQuestions"
At: /home/larry/zespy/vendor/propel/propel/src/Propel/Runtime/ActiveQuery/ModelCriteria.php1950 array(18) { [0]=> array(6) { ["file"]=> string(87) "/home/larry/zespy/vendor/propel/propel/src/Propel/Runtime/ActiveQuery/ModelCriteria.php" ["line"]=> int(249) ["function"]=> string(17) "getColumnFromName" ["class"]=> string(40) "Propel\Runtime\ActiveQuery\ModelCriteria" ["type"]=> string(2) "->" ["args"]=> array(2) { [0]=> string(6) "Column" [1]=> bool(false) } } [1]=> array(4) { ["function"]=> string(7) "orderBy" ["class"]=> string(40) "Propel\Runtime\ActiveQuery\ModelCriteria" ["type"]=> string(2) "->" ["args"]=> array(2) { [0]=> string(6) "Column" [1]=> string(2) "id" } } [2]=> array(4) { ["file"]=> string(87) "/home/larry/zespy/vendor/propel/propel/src/Propel/Runtime/ActiveQuery/ModelCriteria.php" ["line"]=> int(2194) ["function"]=> string(20) "call_user_func_array" ["args"]=> array(2) { [0]=> array(2) { [0]=> object(ZespyQuestionsQuery)#743 (40) { ["entityNotFoundExceptionClass":protected]=> string(49) "\Propel\Runtime\Exception\EntityNotFoundException" ["useAliasInSQL":protected]=> bool(false) ["primaryCriteria":protected]=> NULL ["isWithOneToMany":protected]=> bool(false) ["previousJoin":protected]=> NULL ["isKeepQuery":protected]=> bool(true) ["select":protected]=> NULL ["currentAlias":protected]=> NULL ["isSelfSelected":protected]=> bool(false) ["modelName":protected]=> string(14) "ZespyQuestions" ["modelTableMapName":protected]=> string(27) "\Map\ZespyQuestionsTableMap" ["modelAlias":protected]=> NULL ["tableMap":protected]=> object(Map\ZespyQuestionsTableMap)#105 (16) { ["columns":protected]=> array(13) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#502 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CEFR_RATING"]=> object(Propel\Runtime\Map\ColumnMap)#110 (12) { ["type":protected]=> string(4) "CHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "cefr_rating" ["phpName":protected]=> string(10) "CefrRating" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["QTYPE"]=> object(Propel\Runtime\Map\ColumnMap)#107 (12) { ["type":protected]=> string(4) "CHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(5) "qtype" ["phpName":protected]=> string(5) "Qtype" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["QTYPE_ID"]=> object(Propel\Runtime\Map\ColumnMap)#509 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "qtype_id" ["phpName":protected]=> string(7) "QtypeId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["QUESTION"]=> object(Propel\Runtime\Map\ColumnMap)#112 (12) { ["type":protected]=> string(11) "LONGVARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "question" ["phpName":protected]=> string(8) "Question" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ANSWER"]=> object(Propel\Runtime\Map\ColumnMap)#506 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "answer" ["phpName":protected]=> string(6) "Answer" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WRONG1"]=> object(Propel\Runtime\Map\ColumnMap)#504 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "wrong1" ["phpName":protected]=> string(6) "Wrong1" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WRONG2"]=> object(Propel\Runtime\Map\ColumnMap)#108 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "wrong2" ["phpName":protected]=> string(6) "Wrong2" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WRONG_EASY"]=> object(Propel\Runtime\Map\ColumnMap)#507 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "wrong_easy" ["phpName":protected]=> string(9) "WrongEasy" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WRONG_HARD"]=> object(Propel\Runtime\Map\ColumnMap)#505 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "wrong_hard" ["phpName":protected]=> string(9) "WrongHard" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> 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["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CefrRating"]=> object(Propel\Runtime\Map\ColumnMap)#110 (12) { ["type":protected]=> string(4) "CHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "cefr_rating" ["phpName":protected]=> string(10) "CefrRating" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Qtype"]=> object(Propel\Runtime\Map\ColumnMap)#107 (12) { ["type":protected]=> string(4) "CHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" 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["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(28) "zespy_country_2_country_code" ["phpName":protected]=> string(24) "ZespyCountry2CountryCode" ["classname":protected]=> string(25) "\ZespyCountry2CountryCode" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#741 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(0) { } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["zespy_classes"]=> object(Map\ZespyClassesTableMap)#396 (16) { ["columns":protected]=> array(34) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#397 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_ID"]=> object(Propel\Runtime\Map\ColumnMap)#398 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NAME"]=> object(Propel\Runtime\Map\ColumnMap)#400 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(100) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(0) "" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "name" ["phpName":protected]=> string(4) "Name" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DESCRIPTION"]=> object(Propel\Runtime\Map\ColumnMap)#401 (12) { ["type":protected]=> string(11) "LONGVARCHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "description" ["phpName":protected]=> string(11) "Description" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["MODULE_ID"]=> object(Propel\Runtime\Map\ColumnMap)#402 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "module_id" ["phpName":protected]=> string(8) "ModuleId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CEFR_RATING"]=> object(Propel\Runtime\Map\ColumnMap)#403 (12) { ["type":protected]=> string(4) "CHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(2) "B1" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "cefr_rating" ["phpName":protected]=> string(10) "CefrRating" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CLASS_KEY"]=> object(Propel\Runtime\Map\ColumnMap)#404 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(35) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "class_key" ["phpName":protected]=> string(8) "ClassKey" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTIVE"]=> object(Propel\Runtime\Map\ColumnMap)#405 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(true) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SUSPENDED"]=> object(Propel\Runtime\Map\ColumnMap)#399 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "suspended" ["phpName":protected]=> string(9) "Suspended" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CUSTOM_PATH"]=> object(Propel\Runtime\Map\ColumnMap)#408 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "custom_path" ["phpName":protected]=> string(10) "CustomPath" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SELECTED"]=> object(Propel\Runtime\Map\ColumnMap)#407 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "selected" ["phpName":protected]=> string(8) "Selected" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#411 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CLASS_WALL"]=> object(Propel\Runtime\Map\ColumnMap)#410 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "class_wall" ["phpName":protected]=> string(9) "ClassWall" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NOTIFY_PAPERS"]=> object(Propel\Runtime\Map\ColumnMap)#413 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(13) "notify_papers" ["phpName":protected]=> string(12) "NotifyPapers" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["STUDENT_LIST"]=> object(Propel\Runtime\Map\ColumnMap)#412 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "student_list" ["phpName":protected]=> string(11) "StudentList" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CERTIFICATE_ID"]=> object(Propel\Runtime\Map\ColumnMap)#415 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "certificate_id" ["phpName":protected]=> string(13) "CertificateId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NO_WRITING"]=> object(Propel\Runtime\Map\ColumnMap)#414 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "no_writing" ["phpName":protected]=> string(9) "NoWriting" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_ACHIEVEMENTS"]=> object(Propel\Runtime\Map\ColumnMap)#417 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "enable_achievements" ["phpName":protected]=> string(18) "EnableAchievements" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NO_SPEAKING"]=> object(Propel\Runtime\Map\ColumnMap)#416 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "no_speaking" ["phpName":protected]=> string(10) "NoSpeaking" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_DISABLE_ACTIVITIES"]=> object(Propel\Runtime\Map\ColumnMap)#419 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(25) "enable_disable_activities" ["phpName":protected]=> string(23) "EnableDisableActivities" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_BILLING"]=> object(Propel\Runtime\Map\ColumnMap)#418 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "enable_billing" ["phpName":protected]=> string(13) "EnableBilling" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_PUBLIC_MODULE"]=> object(Propel\Runtime\Map\ColumnMap)#421 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(20) "enable_public_module" ["phpName":protected]=> string(18) "EnablePublicModule" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_WORLD_RANKINGS"]=> object(Propel\Runtime\Map\ColumnMap)#420 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(21) "enable_world_rankings" ["phpName":protected]=> string(19) "EnableWorldRankings" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_JOKES"]=> object(Propel\Runtime\Map\ColumnMap)#423 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "enable_jokes" ["phpName":protected]=> string(11) "EnableJokes" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_PUBLIC_PROFILES"]=> object(Propel\Runtime\Map\ColumnMap)#422 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(22) "enable_public_profiles" ["phpName":protected]=> string(20) "EnablePublicProfiles" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_EDIT_PROFILE"]=> object(Propel\Runtime\Map\ColumnMap)#425 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "enable_edit_profile" ["phpName":protected]=> string(17) "EnableEditProfile" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_CERTIFICATE"]=> object(Propel\Runtime\Map\ColumnMap)#424 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(18) "enable_certificate" ["phpName":protected]=> string(17) "EnableCertificate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["MAINTENANCE"]=> object(Propel\Runtime\Map\ColumnMap)#427 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "maintenance" ["phpName":protected]=> string(11) "Maintenance" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WRITING_MIN"]=> object(Propel\Runtime\Map\ColumnMap)#426 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(50) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "writing_min" ["phpName":protected]=> string(10) "WritingMin" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WRITING_MAX"]=> object(Propel\Runtime\Map\ColumnMap)#409 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(400) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "writing_max" ["phpName":protected]=> string(10) "WritingMax" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["START_DATE"]=> object(Propel\Runtime\Map\ColumnMap)#406 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "start_date" ["phpName":protected]=> string(9) "StartDate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["END_DATE"]=> object(Propel\Runtime\Map\ColumnMap)#430 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "end_date" ["phpName":protected]=> string(7) "EndDate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#429 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UPDATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#433 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(34) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#397 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserId"]=> object(Propel\Runtime\Map\ColumnMap)#398 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Name"]=> object(Propel\Runtime\Map\ColumnMap)#400 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(100) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(0) "" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "name" ["phpName":protected]=> string(4) "Name" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Description"]=> object(Propel\Runtime\Map\ColumnMap)#401 (12) { ["type":protected]=> string(11) "LONGVARCHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "description" ["phpName":protected]=> string(11) "Description" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ModuleId"]=> object(Propel\Runtime\Map\ColumnMap)#402 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "module_id" ["phpName":protected]=> string(8) "ModuleId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CefrRating"]=> object(Propel\Runtime\Map\ColumnMap)#403 (12) { ["type":protected]=> string(4) "CHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(2) "B1" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "cefr_rating" ["phpName":protected]=> string(10) "CefrRating" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ClassKey"]=> object(Propel\Runtime\Map\ColumnMap)#404 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(35) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "class_key" ["phpName":protected]=> string(8) "ClassKey" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Active"]=> object(Propel\Runtime\Map\ColumnMap)#405 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(true) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Suspended"]=> object(Propel\Runtime\Map\ColumnMap)#399 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "suspended" ["phpName":protected]=> string(9) "Suspended" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CustomPath"]=> object(Propel\Runtime\Map\ColumnMap)#408 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "custom_path" ["phpName":protected]=> string(10) "CustomPath" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Selected"]=> object(Propel\Runtime\Map\ColumnMap)#407 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "selected" ["phpName":protected]=> string(8) "Selected" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DomainId"]=> object(Propel\Runtime\Map\ColumnMap)#411 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ClassWall"]=> object(Propel\Runtime\Map\ColumnMap)#410 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "class_wall" ["phpName":protected]=> string(9) "ClassWall" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NotifyPapers"]=> object(Propel\Runtime\Map\ColumnMap)#413 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(13) "notify_papers" ["phpName":protected]=> string(12) "NotifyPapers" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["StudentList"]=> object(Propel\Runtime\Map\ColumnMap)#412 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "student_list" ["phpName":protected]=> string(11) "StudentList" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CertificateId"]=> object(Propel\Runtime\Map\ColumnMap)#415 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "certificate_id" ["phpName":protected]=> string(13) "CertificateId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NoWriting"]=> object(Propel\Runtime\Map\ColumnMap)#414 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "no_writing" ["phpName":protected]=> string(9) "NoWriting" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableAchievements"]=> object(Propel\Runtime\Map\ColumnMap)#417 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "enable_achievements" ["phpName":protected]=> string(18) "EnableAchievements" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NoSpeaking"]=> object(Propel\Runtime\Map\ColumnMap)#416 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "no_speaking" ["phpName":protected]=> string(10) "NoSpeaking" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableDisableActivities"]=> object(Propel\Runtime\Map\ColumnMap)#419 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(25) "enable_disable_activities" ["phpName":protected]=> string(23) "EnableDisableActivities" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableBilling"]=> object(Propel\Runtime\Map\ColumnMap)#418 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "enable_billing" ["phpName":protected]=> string(13) "EnableBilling" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnablePublicModule"]=> object(Propel\Runtime\Map\ColumnMap)#421 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(20) "enable_public_module" ["phpName":protected]=> string(18) "EnablePublicModule" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableWorldRankings"]=> object(Propel\Runtime\Map\ColumnMap)#420 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(21) "enable_world_rankings" ["phpName":protected]=> string(19) "EnableWorldRankings" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableJokes"]=> object(Propel\Runtime\Map\ColumnMap)#423 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "enable_jokes" ["phpName":protected]=> string(11) "EnableJokes" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnablePublicProfiles"]=> object(Propel\Runtime\Map\ColumnMap)#422 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(22) "enable_public_profiles" ["phpName":protected]=> string(20) "EnablePublicProfiles" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableEditProfile"]=> object(Propel\Runtime\Map\ColumnMap)#425 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "enable_edit_profile" ["phpName":protected]=> string(17) "EnableEditProfile" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableCertificate"]=> object(Propel\Runtime\Map\ColumnMap)#424 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(18) "enable_certificate" ["phpName":protected]=> string(17) "EnableCertificate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Maintenance"]=> object(Propel\Runtime\Map\ColumnMap)#427 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "maintenance" ["phpName":protected]=> string(11) "Maintenance" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WritingMin"]=> object(Propel\Runtime\Map\ColumnMap)#426 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(50) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "writing_min" ["phpName":protected]=> string(10) "WritingMin" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WritingMax"]=> object(Propel\Runtime\Map\ColumnMap)#409 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(400) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "writing_max" ["phpName":protected]=> string(10) "WritingMax" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["StartDate"]=> object(Propel\Runtime\Map\ColumnMap)#406 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "start_date" ["phpName":protected]=> string(9) "StartDate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EndDate"]=> object(Propel\Runtime\Map\ColumnMap)#430 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "end_date" ["phpName":protected]=> string(7) "EndDate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CreatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#429 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UpdatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#433 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(13) "zespy_classes" ["phpName":protected]=> string(12) "ZespyClasses" ["classname":protected]=> string(13) "\ZespyClasses" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#397 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(0) { } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["zespy_access"]=> object(Map\ZespyAccessTableMap)#442 (16) { ["columns":protected]=> array(8) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#443 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_ID"]=> object(Propel\Runtime\Map\ColumnMap)#440 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SESSION_ID"]=> object(Propel\Runtime\Map\ColumnMap)#441 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "session_id" ["phpName":protected]=> string(9) "SessionId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IP_ADDRESS"]=> object(Propel\Runtime\Map\ColumnMap)#438 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(7) "unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "ip_address" ["phpName":protected]=> string(9) "IpAddress" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_AGENT"]=> object(Propel\Runtime\Map\ColumnMap)#435 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(7) "unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "user_agent" ["phpName":protected]=> string(9) "UserAgent" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENTER_TIMESTAMP"]=> object(Propel\Runtime\Map\ColumnMap)#434 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(15) "enter_timestamp" ["phpName":protected]=> string(14) "EnterTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EXIT_TIMESTAMP"]=> object(Propel\Runtime\Map\ColumnMap)#436 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "exit_timestamp" ["phpName":protected]=> string(13) "ExitTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#439 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(8) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#443 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserId"]=> object(Propel\Runtime\Map\ColumnMap)#440 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SessionId"]=> object(Propel\Runtime\Map\ColumnMap)#441 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "session_id" ["phpName":protected]=> string(9) "SessionId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IpAddress"]=> object(Propel\Runtime\Map\ColumnMap)#438 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(7) "unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "ip_address" ["phpName":protected]=> string(9) "IpAddress" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserAgent"]=> object(Propel\Runtime\Map\ColumnMap)#435 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(7) "unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "user_agent" ["phpName":protected]=> string(9) "UserAgent" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnterTimestamp"]=> object(Propel\Runtime\Map\ColumnMap)#434 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(15) "enter_timestamp" ["phpName":protected]=> string(14) "EnterTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ExitTimestamp"]=> object(Propel\Runtime\Map\ColumnMap)#436 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "exit_timestamp" ["phpName":protected]=> string(13) "ExitTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DomainId"]=> object(Propel\Runtime\Map\ColumnMap)#439 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(12) "zespy_access" ["phpName":protected]=> string(11) "ZespyAccess" ["classname":protected]=> string(12) "\ZespyAccess" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#443 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(0) { } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["zespy_requests"]=> object(Map\ZespyRequestsTableMap)#454 (16) { ["columns":protected]=> array(16) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#455 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_ID"]=> object(Propel\Runtime\Map\ColumnMap)#459 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#744 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["TYPE"]=> object(Propel\Runtime\Map\ColumnMap)#461 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "type" ["phpName":protected]=> string(4) "Type" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["REQ"]=> object(Propel\Runtime\Map\ColumnMap)#457 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(3) "req" ["phpName":protected]=> string(3) "Req" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTION"]=> object(Propel\Runtime\Map\ColumnMap)#391 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "action" ["phpName":protected]=> string(6) "Action" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["OP"]=> object(Propel\Runtime\Map\ColumnMap)#445 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "op" ["phpName":protected]=> string(2) "Op" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["OP2"]=> object(Propel\Runtime\Map\ColumnMap)#458 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(3) "op2" ["phpName":protected]=> string(3) "Op2" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["PARAMS"]=> object(Propel\Runtime\Map\ColumnMap)#456 (12) { ["type":protected]=> string(11) "LONGVARCHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "params" ["phpName":protected]=> string(6) "Params" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["FULL_URL"]=> object(Propel\Runtime\Map\ColumnMap)#65 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "full_url" ["phpName":protected]=> string(7) "FullUrl" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IP_ADDRESS"]=> object(Propel\Runtime\Map\ColumnMap)#463 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "ip_address" ["phpName":protected]=> string(9) "IpAddress" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["COUNTRY"]=> object(Propel\Runtime\Map\ColumnMap)#64 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> string(7) "Unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "country" ["phpName":protected]=> string(7) "Country" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["COUNTRY_CODE"]=> object(Propel\Runtime\Map\ColumnMap)#462 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(2) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> string(2) "00" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "country_code" ["phpName":protected]=> string(11) "CountryCode" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_TIMESTAMP"]=> object(Propel\Runtime\Map\ColumnMap)#67 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(17) "created_timestamp" ["phpName":protected]=> string(16) "CreatedTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#465 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UPDATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#66 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(16) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#455 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserId"]=> object(Propel\Runtime\Map\ColumnMap)#459 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DomainId"]=> object(Propel\Runtime\Map\ColumnMap)#744 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Type"]=> object(Propel\Runtime\Map\ColumnMap)#461 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "type" ["phpName":protected]=> string(4) "Type" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Req"]=> object(Propel\Runtime\Map\ColumnMap)#457 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(3) "req" ["phpName":protected]=> string(3) "Req" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Action"]=> object(Propel\Runtime\Map\ColumnMap)#391 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "action" ["phpName":protected]=> string(6) "Action" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Op"]=> object(Propel\Runtime\Map\ColumnMap)#445 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "op" ["phpName":protected]=> string(2) "Op" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Op2"]=> object(Propel\Runtime\Map\ColumnMap)#458 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(3) "op2" ["phpName":protected]=> string(3) "Op2" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Params"]=> object(Propel\Runtime\Map\ColumnMap)#456 (12) { ["type":protected]=> string(11) "LONGVARCHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "params" ["phpName":protected]=> string(6) "Params" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["FullUrl"]=> object(Propel\Runtime\Map\ColumnMap)#65 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "full_url" ["phpName":protected]=> string(7) "FullUrl" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IpAddress"]=> object(Propel\Runtime\Map\ColumnMap)#463 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "ip_address" ["phpName":protected]=> string(9) "IpAddress" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Country"]=> object(Propel\Runtime\Map\ColumnMap)#64 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> string(7) "Unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "country" ["phpName":protected]=> string(7) "Country" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CountryCode"]=> object(Propel\Runtime\Map\ColumnMap)#462 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(2) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> string(2) "00" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "country_code" ["phpName":protected]=> string(11) "CountryCode" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CreatedTimestamp"]=> object(Propel\Runtime\Map\ColumnMap)#67 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(17) "created_timestamp" ["phpName":protected]=> string(16) "CreatedTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CreatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#465 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UpdatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#66 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(14) "zespy_requests" ["phpName":protected]=> string(13) "ZespyRequests" ["classname":protected]=> string(14) "\ZespyRequests" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#455 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(0) { } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["zespy_users_2_lookups"]=> object(Map\ZespyUsers2LookupsTableMap)#69 (16) { ["columns":protected]=> array(15) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#466 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_ID"]=> object(Propel\Runtime\Map\ColumnMap)#71 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ADMIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#469 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "admin_id" ["phpName":protected]=> string(7) "AdminId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["LOOKUP_ID"]=> object(Propel\Runtime\Map\ColumnMap)#70 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "lookup_id" ["phpName":protected]=> string(8) "LookupId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["LOOKUP_NAME"]=> object(Propel\Runtime\Map\ColumnMap)#468 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(35) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "lookup_name" ["phpName":protected]=> string(10) "LookupName" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#73 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CLASS_ID"]=> object(Propel\Runtime\Map\ColumnMap)#471 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "class_id" ["phpName":protected]=> string(7) "ClassId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["COUNTER"]=> object(Propel\Runtime\Map\ColumnMap)#72 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "counter" ["phpName":protected]=> string(7) "Counter" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UNIT_ID"]=> object(Propel\Runtime\Map\ColumnMap)#470 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTIVITY_ID"]=> object(Propel\Runtime\Map\ColumnMap)#75 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "activity_id" ["phpName":protected]=> string(10) "ActivityId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["STRING_VALUE"]=> object(Propel\Runtime\Map\ColumnMap)#473 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "string_value" ["phpName":protected]=> string(11) "StringValue" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["INT_VALUE"]=> object(Propel\Runtime\Map\ColumnMap)#74 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "int_value" ["phpName":protected]=> string(8) "IntValue" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTIVE"]=> object(Propel\Runtime\Map\ColumnMap)#472 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#77 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UPDATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#475 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(15) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#466 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserId"]=> object(Propel\Runtime\Map\ColumnMap)#71 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["AdminId"]=> object(Propel\Runtime\Map\ColumnMap)#469 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "admin_id" ["phpName":protected]=> string(7) "AdminId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["LookupId"]=> object(Propel\Runtime\Map\ColumnMap)#70 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "lookup_id" ["phpName":protected]=> string(8) "LookupId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["LookupName"]=> object(Propel\Runtime\Map\ColumnMap)#468 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(35) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "lookup_name" ["phpName":protected]=> string(10) "LookupName" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DomainId"]=> object(Propel\Runtime\Map\ColumnMap)#73 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ClassId"]=> object(Propel\Runtime\Map\ColumnMap)#471 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "class_id" ["phpName":protected]=> string(7) "ClassId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Counter"]=> object(Propel\Runtime\Map\ColumnMap)#72 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "counter" ["phpName":protected]=> string(7) "Counter" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UnitId"]=> object(Propel\Runtime\Map\ColumnMap)#470 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ActivityId"]=> object(Propel\Runtime\Map\ColumnMap)#75 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "activity_id" ["phpName":protected]=> string(10) "ActivityId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["StringValue"]=> object(Propel\Runtime\Map\ColumnMap)#473 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "string_value" ["phpName":protected]=> string(11) "StringValue" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IntValue"]=> object(Propel\Runtime\Map\ColumnMap)#74 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "int_value" ["phpName":protected]=> string(8) "IntValue" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Active"]=> object(Propel\Runtime\Map\ColumnMap)#472 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CreatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#77 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UpdatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#475 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(21) "zespy_users_2_lookups" ["phpName":protected]=> string(18) "ZespyUsers2Lookups" ["classname":protected]=> string(19) "\ZespyUsers2Lookups" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#466 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(1) { ["unit_id"]=> object(Propel\Runtime\Map\ColumnMap)#470 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["zespy_modules_2_units"]=> object(Map\ZespyModules2UnitsTableMap)#485 (16) { ["columns":protected]=> array(11) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#85 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["MODULE_ID"]=> object(Propel\Runtime\Map\ColumnMap)#482 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(13) "zespy_modules" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "module_id" ["phpName":protected]=> string(8) "ModuleId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UNIT_ID"]=> object(Propel\Runtime\Map\ColumnMap)#86 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(4) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SORT_ORDER"]=> object(Propel\Runtime\Map\ColumnMap)#489 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(4) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "sort_order" ["phpName":protected]=> string(9) "SortOrder" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CANONICAL_DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#88 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(13) "zespy_domains" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "canonical_domain_id" ["phpName":protected]=> string(17) "CanonicalDomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTIVE"]=> object(Propel\Runtime\Map\ColumnMap)#90 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CUSTOM"]=> object(Propel\Runtime\Map\ColumnMap)#487 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "custom" ["phpName":protected]=> string(6) "Custom" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["PUBLIC"]=> object(Propel\Runtime\Map\ColumnMap)#87 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "public" ["phpName":protected]=> string(6) "Public" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CLASSROOM"]=> object(Propel\Runtime\Map\ColumnMap)#484 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "classroom" ["phpName":protected]=> string(9) "Classroom" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#486 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UPDATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#89 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(11) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#85 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ModuleId"]=> object(Propel\Runtime\Map\ColumnMap)#482 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(13) "zespy_modules" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "module_id" ["phpName":protected]=> string(8) "ModuleId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UnitId"]=> object(Propel\Runtime\Map\ColumnMap)#86 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(4) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SortOrder"]=> object(Propel\Runtime\Map\ColumnMap)#489 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(4) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "sort_order" ["phpName":protected]=> string(9) "SortOrder" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CanonicalDomainId"]=> object(Propel\Runtime\Map\ColumnMap)#88 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(13) "zespy_domains" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "canonical_domain_id" ["phpName":protected]=> string(17) "CanonicalDomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Active"]=> object(Propel\Runtime\Map\ColumnMap)#90 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Custom"]=> object(Propel\Runtime\Map\ColumnMap)#487 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "custom" ["phpName":protected]=> string(6) "Custom" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Public"]=> object(Propel\Runtime\Map\ColumnMap)#87 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "public" ["phpName":protected]=> string(6) "Public" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Classroom"]=> object(Propel\Runtime\Map\ColumnMap)#484 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "classroom" ["phpName":protected]=> string(9) "Classroom" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CreatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#486 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UpdatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#89 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(21) "zespy_modules_2_units" ["phpName":protected]=> string(18) "ZespyModules2Units" ["classname":protected]=> string(19) "\ZespyModules2Units" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#85 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(3) { ["module_id"]=> object(Propel\Runtime\Map\ColumnMap)#482 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(13) "zespy_modules" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "module_id" ["phpName":protected]=> string(8) "ModuleId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["unit_id"]=> object(Propel\Runtime\Map\ColumnMap)#86 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(4) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["canonical_domain_id"]=> object(Propel\Runtime\Map\ColumnMap)#88 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(13) "zespy_domains" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "canonical_domain_id" ["phpName":protected]=> string(17) "CanonicalDomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["zespy_pages"]=> object(Map\ZespyPagesTableMap)#494 (16) { ["columns":protected]=> array(7) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#98 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#499 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CONTROLLER_NAME"]=> object(Propel\Runtime\Map\ColumnMap)#496 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(15) "controller_name" ["phpName":protected]=> string(14) "ControllerName" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["TITLE"]=> object(Propel\Runtime\Map\ColumnMap)#99 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(5) "title" ["phpName":protected]=> string(5) "Title" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["META_KEYWORDS"]=> object(Propel\Runtime\Map\ColumnMap)#97 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(13) "meta_keywords" ["phpName":protected]=> string(12) "MetaKeywords" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["META_DESCRIPTION"]=> object(Propel\Runtime\Map\ColumnMap)#102 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(16) "meta_description" ["phpName":protected]=> string(15) "MetaDescription" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTION_NAME"]=> object(Propel\Runtime\Map\ColumnMap)#100 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "action_name" ["phpName":protected]=> string(10) "ActionName" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(7) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#98 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DomainId"]=> object(Propel\Runtime\Map\ColumnMap)#499 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ControllerName"]=> object(Propel\Runtime\Map\ColumnMap)#496 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(15) "controller_name" ["phpName":protected]=> string(14) "ControllerName" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Title"]=> object(Propel\Runtime\Map\ColumnMap)#99 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(5) "title" ["phpName":protected]=> string(5) "Title" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["MetaKeywords"]=> object(Propel\Runtime\Map\ColumnMap)#97 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(13) "meta_keywords" ["phpName":protected]=> string(12) "MetaKeywords" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["MetaDescription"]=> object(Propel\Runtime\Map\ColumnMap)#102 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(16) "meta_description" ["phpName":protected]=> string(15) "MetaDescription" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ActionName"]=> object(Propel\Runtime\Map\ColumnMap)#100 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "action_name" ["phpName":protected]=> string(10) "ActionName" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(11) "zespy_pages" ["phpName":protected]=> string(10) "ZespyPages" ["classname":protected]=> string(11) "\ZespyPages" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#98 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(0) { } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["zespy_questions"]=> *RECURSION* } ["tablesByPhpName":protected]=> array(8) { ["\ZespyCountry2CountryCode"]=> object(Map\ZespyCountry2CountryCodeTableMap)#734 (16) { ["columns":protected]=> array(4) { ["COUNTRY"]=> object(Propel\Runtime\Map\ColumnMap)#737 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(2) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(2) "00" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "country" ["phpName":protected]=> string(7) "Country" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NAME"]=> object(Propel\Runtime\Map\ColumnMap)#736 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(55) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "name" ["phpName":protected]=> string(4) "Name" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["VAT_PERCENT"]=> object(Propel\Runtime\Map\ColumnMap)#739 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(2) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "vat_percent" ["phpName":protected]=> string(10) "VatPercent" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#741 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(4) { ["Country"]=> object(Propel\Runtime\Map\ColumnMap)#737 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(2) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(2) "00" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "country" ["phpName":protected]=> string(7) "Country" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Name"]=> object(Propel\Runtime\Map\ColumnMap)#736 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(55) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "name" ["phpName":protected]=> string(4) "Name" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["VatPercent"]=> object(Propel\Runtime\Map\ColumnMap)#739 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(2) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "vat_percent" ["phpName":protected]=> string(10) "VatPercent" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#741 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(28) "zespy_country_2_country_code" ["phpName":protected]=> string(24) "ZespyCountry2CountryCode" ["classname":protected]=> string(25) "\ZespyCountry2CountryCode" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#741 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(0) { } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["\ZespyClasses"]=> object(Map\ZespyClassesTableMap)#396 (16) { ["columns":protected]=> array(34) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#397 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_ID"]=> object(Propel\Runtime\Map\ColumnMap)#398 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NAME"]=> object(Propel\Runtime\Map\ColumnMap)#400 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(100) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(0) "" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "name" ["phpName":protected]=> string(4) "Name" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DESCRIPTION"]=> object(Propel\Runtime\Map\ColumnMap)#401 (12) { ["type":protected]=> string(11) "LONGVARCHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "description" ["phpName":protected]=> string(11) "Description" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["MODULE_ID"]=> object(Propel\Runtime\Map\ColumnMap)#402 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "module_id" ["phpName":protected]=> string(8) "ModuleId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CEFR_RATING"]=> object(Propel\Runtime\Map\ColumnMap)#403 (12) { ["type":protected]=> string(4) "CHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(2) "B1" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "cefr_rating" ["phpName":protected]=> string(10) "CefrRating" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CLASS_KEY"]=> object(Propel\Runtime\Map\ColumnMap)#404 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(35) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "class_key" ["phpName":protected]=> string(8) "ClassKey" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTIVE"]=> object(Propel\Runtime\Map\ColumnMap)#405 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(true) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SUSPENDED"]=> object(Propel\Runtime\Map\ColumnMap)#399 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "suspended" ["phpName":protected]=> string(9) "Suspended" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CUSTOM_PATH"]=> object(Propel\Runtime\Map\ColumnMap)#408 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "custom_path" ["phpName":protected]=> string(10) "CustomPath" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SELECTED"]=> object(Propel\Runtime\Map\ColumnMap)#407 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "selected" ["phpName":protected]=> string(8) "Selected" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#411 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CLASS_WALL"]=> object(Propel\Runtime\Map\ColumnMap)#410 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "class_wall" ["phpName":protected]=> string(9) "ClassWall" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NOTIFY_PAPERS"]=> object(Propel\Runtime\Map\ColumnMap)#413 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(13) "notify_papers" ["phpName":protected]=> string(12) "NotifyPapers" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["STUDENT_LIST"]=> object(Propel\Runtime\Map\ColumnMap)#412 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "student_list" ["phpName":protected]=> string(11) "StudentList" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CERTIFICATE_ID"]=> object(Propel\Runtime\Map\ColumnMap)#415 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "certificate_id" ["phpName":protected]=> string(13) "CertificateId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NO_WRITING"]=> object(Propel\Runtime\Map\ColumnMap)#414 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "no_writing" ["phpName":protected]=> string(9) "NoWriting" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_ACHIEVEMENTS"]=> object(Propel\Runtime\Map\ColumnMap)#417 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "enable_achievements" ["phpName":protected]=> string(18) "EnableAchievements" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NO_SPEAKING"]=> object(Propel\Runtime\Map\ColumnMap)#416 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "no_speaking" ["phpName":protected]=> string(10) "NoSpeaking" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_DISABLE_ACTIVITIES"]=> object(Propel\Runtime\Map\ColumnMap)#419 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(25) "enable_disable_activities" ["phpName":protected]=> string(23) "EnableDisableActivities" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_BILLING"]=> object(Propel\Runtime\Map\ColumnMap)#418 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "enable_billing" ["phpName":protected]=> string(13) "EnableBilling" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_PUBLIC_MODULE"]=> object(Propel\Runtime\Map\ColumnMap)#421 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(20) "enable_public_module" ["phpName":protected]=> string(18) "EnablePublicModule" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_WORLD_RANKINGS"]=> object(Propel\Runtime\Map\ColumnMap)#420 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(21) "enable_world_rankings" ["phpName":protected]=> string(19) "EnableWorldRankings" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_JOKES"]=> object(Propel\Runtime\Map\ColumnMap)#423 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "enable_jokes" ["phpName":protected]=> string(11) "EnableJokes" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_PUBLIC_PROFILES"]=> object(Propel\Runtime\Map\ColumnMap)#422 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(22) "enable_public_profiles" ["phpName":protected]=> string(20) "EnablePublicProfiles" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_EDIT_PROFILE"]=> object(Propel\Runtime\Map\ColumnMap)#425 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "enable_edit_profile" ["phpName":protected]=> string(17) "EnableEditProfile" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENABLE_CERTIFICATE"]=> object(Propel\Runtime\Map\ColumnMap)#424 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(18) "enable_certificate" ["phpName":protected]=> string(17) "EnableCertificate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["MAINTENANCE"]=> object(Propel\Runtime\Map\ColumnMap)#427 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "maintenance" ["phpName":protected]=> string(11) "Maintenance" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WRITING_MIN"]=> object(Propel\Runtime\Map\ColumnMap)#426 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(50) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "writing_min" ["phpName":protected]=> string(10) "WritingMin" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WRITING_MAX"]=> object(Propel\Runtime\Map\ColumnMap)#409 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(400) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "writing_max" ["phpName":protected]=> string(10) "WritingMax" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["START_DATE"]=> object(Propel\Runtime\Map\ColumnMap)#406 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "start_date" ["phpName":protected]=> string(9) "StartDate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["END_DATE"]=> object(Propel\Runtime\Map\ColumnMap)#430 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "end_date" ["phpName":protected]=> string(7) "EndDate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#429 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UPDATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#433 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(34) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#397 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserId"]=> object(Propel\Runtime\Map\ColumnMap)#398 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Name"]=> object(Propel\Runtime\Map\ColumnMap)#400 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(100) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(0) "" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "name" ["phpName":protected]=> string(4) "Name" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Description"]=> object(Propel\Runtime\Map\ColumnMap)#401 (12) { ["type":protected]=> string(11) "LONGVARCHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "description" ["phpName":protected]=> string(11) "Description" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ModuleId"]=> object(Propel\Runtime\Map\ColumnMap)#402 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "module_id" ["phpName":protected]=> string(8) "ModuleId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CefrRating"]=> object(Propel\Runtime\Map\ColumnMap)#403 (12) { ["type":protected]=> string(4) "CHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(2) "B1" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "cefr_rating" ["phpName":protected]=> string(10) "CefrRating" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ClassKey"]=> object(Propel\Runtime\Map\ColumnMap)#404 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(35) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "class_key" ["phpName":protected]=> string(8) "ClassKey" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Active"]=> object(Propel\Runtime\Map\ColumnMap)#405 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(true) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Suspended"]=> object(Propel\Runtime\Map\ColumnMap)#399 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "suspended" ["phpName":protected]=> string(9) "Suspended" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CustomPath"]=> object(Propel\Runtime\Map\ColumnMap)#408 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "custom_path" ["phpName":protected]=> string(10) "CustomPath" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Selected"]=> object(Propel\Runtime\Map\ColumnMap)#407 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "selected" ["phpName":protected]=> string(8) "Selected" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DomainId"]=> object(Propel\Runtime\Map\ColumnMap)#411 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ClassWall"]=> object(Propel\Runtime\Map\ColumnMap)#410 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "class_wall" ["phpName":protected]=> string(9) "ClassWall" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NotifyPapers"]=> object(Propel\Runtime\Map\ColumnMap)#413 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(13) "notify_papers" ["phpName":protected]=> string(12) "NotifyPapers" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["StudentList"]=> object(Propel\Runtime\Map\ColumnMap)#412 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "student_list" ["phpName":protected]=> string(11) "StudentList" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CertificateId"]=> object(Propel\Runtime\Map\ColumnMap)#415 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "certificate_id" ["phpName":protected]=> string(13) "CertificateId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NoWriting"]=> object(Propel\Runtime\Map\ColumnMap)#414 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "no_writing" ["phpName":protected]=> string(9) "NoWriting" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableAchievements"]=> object(Propel\Runtime\Map\ColumnMap)#417 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "enable_achievements" ["phpName":protected]=> string(18) "EnableAchievements" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["NoSpeaking"]=> object(Propel\Runtime\Map\ColumnMap)#416 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "no_speaking" ["phpName":protected]=> string(10) "NoSpeaking" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableDisableActivities"]=> object(Propel\Runtime\Map\ColumnMap)#419 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(25) "enable_disable_activities" ["phpName":protected]=> string(23) "EnableDisableActivities" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableBilling"]=> object(Propel\Runtime\Map\ColumnMap)#418 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "enable_billing" ["phpName":protected]=> string(13) "EnableBilling" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnablePublicModule"]=> object(Propel\Runtime\Map\ColumnMap)#421 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(20) "enable_public_module" ["phpName":protected]=> string(18) "EnablePublicModule" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableWorldRankings"]=> object(Propel\Runtime\Map\ColumnMap)#420 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(21) "enable_world_rankings" ["phpName":protected]=> string(19) "EnableWorldRankings" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableJokes"]=> object(Propel\Runtime\Map\ColumnMap)#423 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "enable_jokes" ["phpName":protected]=> string(11) "EnableJokes" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnablePublicProfiles"]=> object(Propel\Runtime\Map\ColumnMap)#422 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(22) "enable_public_profiles" ["phpName":protected]=> string(20) "EnablePublicProfiles" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableEditProfile"]=> object(Propel\Runtime\Map\ColumnMap)#425 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "enable_edit_profile" ["phpName":protected]=> string(17) "EnableEditProfile" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnableCertificate"]=> object(Propel\Runtime\Map\ColumnMap)#424 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(18) "enable_certificate" ["phpName":protected]=> string(17) "EnableCertificate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Maintenance"]=> object(Propel\Runtime\Map\ColumnMap)#427 (12) { ["type":protected]=> string(7) "TINYINT" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(0) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "maintenance" ["phpName":protected]=> string(11) "Maintenance" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WritingMin"]=> object(Propel\Runtime\Map\ColumnMap)#426 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(50) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "writing_min" ["phpName":protected]=> string(10) "WritingMin" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["WritingMax"]=> object(Propel\Runtime\Map\ColumnMap)#409 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(400) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "writing_max" ["phpName":protected]=> string(10) "WritingMax" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["StartDate"]=> object(Propel\Runtime\Map\ColumnMap)#406 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "start_date" ["phpName":protected]=> string(9) "StartDate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EndDate"]=> object(Propel\Runtime\Map\ColumnMap)#430 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "end_date" ["phpName":protected]=> string(7) "EndDate" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CreatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#429 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UpdatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#433 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(13) "zespy_classes" ["phpName":protected]=> string(12) "ZespyClasses" ["classname":protected]=> string(13) "\ZespyClasses" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#397 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(0) { } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["\ZespyAccess"]=> object(Map\ZespyAccessTableMap)#442 (16) { ["columns":protected]=> array(8) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#443 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_ID"]=> object(Propel\Runtime\Map\ColumnMap)#440 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SESSION_ID"]=> object(Propel\Runtime\Map\ColumnMap)#441 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "session_id" ["phpName":protected]=> string(9) "SessionId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IP_ADDRESS"]=> object(Propel\Runtime\Map\ColumnMap)#438 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(7) "unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "ip_address" ["phpName":protected]=> string(9) "IpAddress" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_AGENT"]=> object(Propel\Runtime\Map\ColumnMap)#435 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(7) "unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "user_agent" ["phpName":protected]=> string(9) "UserAgent" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ENTER_TIMESTAMP"]=> object(Propel\Runtime\Map\ColumnMap)#434 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(15) "enter_timestamp" ["phpName":protected]=> string(14) "EnterTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EXIT_TIMESTAMP"]=> object(Propel\Runtime\Map\ColumnMap)#436 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "exit_timestamp" ["phpName":protected]=> string(13) "ExitTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#439 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(8) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#443 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserId"]=> object(Propel\Runtime\Map\ColumnMap)#440 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SessionId"]=> object(Propel\Runtime\Map\ColumnMap)#441 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "session_id" ["phpName":protected]=> string(9) "SessionId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IpAddress"]=> object(Propel\Runtime\Map\ColumnMap)#438 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(7) "unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "ip_address" ["phpName":protected]=> string(9) "IpAddress" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserAgent"]=> object(Propel\Runtime\Map\ColumnMap)#435 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> string(7) "unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "user_agent" ["phpName":protected]=> string(9) "UserAgent" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["EnterTimestamp"]=> object(Propel\Runtime\Map\ColumnMap)#434 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(15) "enter_timestamp" ["phpName":protected]=> string(14) "EnterTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ExitTimestamp"]=> object(Propel\Runtime\Map\ColumnMap)#436 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(14) "exit_timestamp" ["phpName":protected]=> string(13) "ExitTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DomainId"]=> object(Propel\Runtime\Map\ColumnMap)#439 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(12) "zespy_access" ["phpName":protected]=> string(11) "ZespyAccess" ["classname":protected]=> string(12) "\ZespyAccess" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#443 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(0) { } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["\ZespyRequests"]=> object(Map\ZespyRequestsTableMap)#454 (16) { ["columns":protected]=> array(16) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#455 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_ID"]=> object(Propel\Runtime\Map\ColumnMap)#459 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#744 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["TYPE"]=> object(Propel\Runtime\Map\ColumnMap)#461 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "type" ["phpName":protected]=> string(4) "Type" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["REQ"]=> object(Propel\Runtime\Map\ColumnMap)#457 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(3) "req" ["phpName":protected]=> string(3) "Req" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTION"]=> object(Propel\Runtime\Map\ColumnMap)#391 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "action" ["phpName":protected]=> string(6) "Action" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["OP"]=> object(Propel\Runtime\Map\ColumnMap)#445 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "op" ["phpName":protected]=> string(2) "Op" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["OP2"]=> object(Propel\Runtime\Map\ColumnMap)#458 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(3) "op2" ["phpName":protected]=> string(3) "Op2" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["PARAMS"]=> object(Propel\Runtime\Map\ColumnMap)#456 (12) { ["type":protected]=> string(11) "LONGVARCHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "params" ["phpName":protected]=> string(6) "Params" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["FULL_URL"]=> object(Propel\Runtime\Map\ColumnMap)#65 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "full_url" ["phpName":protected]=> string(7) "FullUrl" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IP_ADDRESS"]=> object(Propel\Runtime\Map\ColumnMap)#463 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "ip_address" ["phpName":protected]=> string(9) "IpAddress" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["COUNTRY"]=> object(Propel\Runtime\Map\ColumnMap)#64 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> string(7) "Unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "country" ["phpName":protected]=> string(7) "Country" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["COUNTRY_CODE"]=> object(Propel\Runtime\Map\ColumnMap)#462 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(2) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> string(2) "00" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "country_code" ["phpName":protected]=> string(11) "CountryCode" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_TIMESTAMP"]=> object(Propel\Runtime\Map\ColumnMap)#67 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(17) "created_timestamp" ["phpName":protected]=> string(16) "CreatedTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#465 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UPDATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#66 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(16) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#455 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserId"]=> object(Propel\Runtime\Map\ColumnMap)#459 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DomainId"]=> object(Propel\Runtime\Map\ColumnMap)#744 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Type"]=> object(Propel\Runtime\Map\ColumnMap)#461 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(4) "type" ["phpName":protected]=> string(4) "Type" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Req"]=> object(Propel\Runtime\Map\ColumnMap)#457 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(3) "req" ["phpName":protected]=> string(3) "Req" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Action"]=> object(Propel\Runtime\Map\ColumnMap)#391 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "action" ["phpName":protected]=> string(6) "Action" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Op"]=> object(Propel\Runtime\Map\ColumnMap)#445 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "op" ["phpName":protected]=> string(2) "Op" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Op2"]=> object(Propel\Runtime\Map\ColumnMap)#458 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(3) "op2" ["phpName":protected]=> string(3) "Op2" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Params"]=> object(Propel\Runtime\Map\ColumnMap)#456 (12) { ["type":protected]=> string(11) "LONGVARCHAR" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "params" ["phpName":protected]=> string(6) "Params" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["FullUrl"]=> object(Propel\Runtime\Map\ColumnMap)#65 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "full_url" ["phpName":protected]=> string(7) "FullUrl" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IpAddress"]=> object(Propel\Runtime\Map\ColumnMap)#463 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "ip_address" ["phpName":protected]=> string(9) "IpAddress" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Country"]=> object(Propel\Runtime\Map\ColumnMap)#64 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> string(7) "Unknown" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "country" ["phpName":protected]=> string(7) "Country" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CountryCode"]=> object(Propel\Runtime\Map\ColumnMap)#462 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(2) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> string(2) "00" ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "country_code" ["phpName":protected]=> string(11) "CountryCode" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CreatedTimestamp"]=> object(Propel\Runtime\Map\ColumnMap)#67 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(17) "created_timestamp" ["phpName":protected]=> string(16) "CreatedTimestamp" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CreatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#465 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UpdatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#66 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(14) "zespy_requests" ["phpName":protected]=> string(13) "ZespyRequests" ["classname":protected]=> string(14) "\ZespyRequests" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#455 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(0) { } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["\ZespyUsers2Lookups"]=> object(Map\ZespyUsers2LookupsTableMap)#69 (16) { ["columns":protected]=> array(15) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#466 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["USER_ID"]=> object(Propel\Runtime\Map\ColumnMap)#71 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ADMIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#469 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "admin_id" ["phpName":protected]=> string(7) "AdminId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["LOOKUP_ID"]=> object(Propel\Runtime\Map\ColumnMap)#70 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "lookup_id" ["phpName":protected]=> string(8) "LookupId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["LOOKUP_NAME"]=> object(Propel\Runtime\Map\ColumnMap)#468 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(35) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "lookup_name" ["phpName":protected]=> string(10) "LookupName" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#73 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CLASS_ID"]=> object(Propel\Runtime\Map\ColumnMap)#471 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "class_id" ["phpName":protected]=> string(7) "ClassId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["COUNTER"]=> object(Propel\Runtime\Map\ColumnMap)#72 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "counter" ["phpName":protected]=> string(7) "Counter" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UNIT_ID"]=> object(Propel\Runtime\Map\ColumnMap)#470 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTIVITY_ID"]=> object(Propel\Runtime\Map\ColumnMap)#75 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "activity_id" ["phpName":protected]=> string(10) "ActivityId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["STRING_VALUE"]=> object(Propel\Runtime\Map\ColumnMap)#473 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "string_value" ["phpName":protected]=> string(11) "StringValue" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["INT_VALUE"]=> object(Propel\Runtime\Map\ColumnMap)#74 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "int_value" ["phpName":protected]=> string(8) "IntValue" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTIVE"]=> object(Propel\Runtime\Map\ColumnMap)#472 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#77 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UPDATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#475 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["columnsByPhpName":protected]=> array(15) { ["Id"]=> object(Propel\Runtime\Map\ColumnMap)#466 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UserId"]=> object(Propel\Runtime\Map\ColumnMap)#71 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "user_id" ["phpName":protected]=> string(6) "UserId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["AdminId"]=> object(Propel\Runtime\Map\ColumnMap)#469 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "admin_id" ["phpName":protected]=> string(7) "AdminId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["LookupId"]=> object(Propel\Runtime\Map\ColumnMap)#70 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "lookup_id" ["phpName":protected]=> string(8) "LookupId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["LookupName"]=> object(Propel\Runtime\Map\ColumnMap)#468 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(35) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "lookup_name" ["phpName":protected]=> string(10) "LookupName" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["DomainId"]=> object(Propel\Runtime\Map\ColumnMap)#73 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "domain_id" ["phpName":protected]=> string(8) "DomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ClassId"]=> object(Propel\Runtime\Map\ColumnMap)#471 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(8) "class_id" ["phpName":protected]=> string(7) "ClassId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Counter"]=> object(Propel\Runtime\Map\ColumnMap)#72 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "counter" ["phpName":protected]=> string(7) "Counter" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UnitId"]=> object(Propel\Runtime\Map\ColumnMap)#470 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ActivityId"]=> object(Propel\Runtime\Map\ColumnMap)#75 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(11) "activity_id" ["phpName":protected]=> string(10) "ActivityId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["StringValue"]=> object(Propel\Runtime\Map\ColumnMap)#473 (12) { ["type":protected]=> string(7) "VARCHAR" ["size":protected]=> int(255) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(12) "string_value" ["phpName":protected]=> string(11) "StringValue" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["IntValue"]=> object(Propel\Runtime\Map\ColumnMap)#74 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "int_value" ["phpName":protected]=> string(8) "IntValue" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["Active"]=> object(Propel\Runtime\Map\ColumnMap)#472 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CreatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#77 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UpdatedAt"]=> object(Propel\Runtime\Map\ColumnMap)#475 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "updated_at" ["phpName":protected]=> string(9) "UpdatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["dbMap":protected]=> *RECURSION* ["tableName":protected]=> string(21) "zespy_users_2_lookups" ["phpName":protected]=> string(18) "ZespyUsers2Lookups" ["classname":protected]=> string(19) "\ZespyUsers2Lookups" ["package":protected]=> string(0) "" ["useIdGenerator":protected]=> bool(true) ["isSingleTableInheritance":protected]=> bool(false) ["isCrossRef":protected]=> bool(false) ["primaryKeys":protected]=> array(1) { ["id"]=> object(Propel\Runtime\Map\ColumnMap)#466 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["foreignKeys":protected]=> array(1) { ["unit_id"]=> object(Propel\Runtime\Map\ColumnMap)#470 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(10) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } } ["relations":protected]=> array(0) { } ["relationsBuilt":protected]=> bool(false) ["pkInfo":protected]=> NULL ["identifierQuoting":protected]=> bool(false) } ["\ZespyModules2Units"]=> object(Map\ZespyModules2UnitsTableMap)#485 (16) { ["columns":protected]=> array(11) { ["ID"]=> object(Propel\Runtime\Map\ColumnMap)#85 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(true) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(2) "id" ["phpName":protected]=> string(2) "Id" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["MODULE_ID"]=> object(Propel\Runtime\Map\ColumnMap)#482 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(13) "zespy_modules" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "module_id" ["phpName":protected]=> string(8) "ModuleId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UNIT_ID"]=> object(Propel\Runtime\Map\ColumnMap)#86 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(4) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(11) "zespy_units" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(7) "unit_id" ["phpName":protected]=> string(6) "UnitId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["SORT_ORDER"]=> object(Propel\Runtime\Map\ColumnMap)#489 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(4) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "sort_order" ["phpName":protected]=> string(9) "SortOrder" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CANONICAL_DOMAIN_ID"]=> object(Propel\Runtime\Map\ColumnMap)#88 (12) { ["type":protected]=> string(7) "INTEGER" ["size":protected]=> int(11) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(true) ["defaultValue":protected]=> int(1) ["relatedTableName":protected]=> string(13) "zespy_domains" ["relatedColumnName":protected]=> string(2) "id" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(19) "canonical_domain_id" ["phpName":protected]=> string(17) "CanonicalDomainId" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["ACTIVE"]=> object(Propel\Runtime\Map\ColumnMap)#90 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "active" ["phpName":protected]=> string(6) "Active" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CUSTOM"]=> object(Propel\Runtime\Map\ColumnMap)#487 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "custom" ["phpName":protected]=> string(6) "Custom" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["PUBLIC"]=> object(Propel\Runtime\Map\ColumnMap)#87 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(6) "public" ["phpName":protected]=> string(6) "Public" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CLASSROOM"]=> object(Propel\Runtime\Map\ColumnMap)#484 (12) { ["type":protected]=> string(7) "BOOLEAN" ["size":protected]=> int(1) ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> bool(false) ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(9) "classroom" ["phpName":protected]=> string(9) "Classroom" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["CREATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#486 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* ["columnName":protected]=> string(10) "created_at" ["phpName":protected]=> string(9) "CreatedAt" ["valueSet":protected]=> array(0) { } ["isPkString":protected]=> bool(false) } ["UPDATED_AT"]=> object(Propel\Runtime\Map\ColumnMap)#89 (12) { ["type":protected]=> string(9) "TIMESTAMP" ["size":protected]=> NULL ["pk":protected]=> bool(false) ["notNull":protected]=> bool(false) ["defaultValue":protected]=> NULL ["relatedTableName":protected]=> string(0) "" ["relatedColumnName":protected]=> string(0) "" ["table":protected]=> *RECURSION* 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One of the most important jobs in any restaurant is taking an order from a customer. If there are mistakes in the order then there will be mistakes in the preparation of the order and the customer will inevitably complain.

To be able to take an order correctly, you need to be able to understand the menu. This is not just a case of being able to read the menu but also understand what certain terms mean. For example if a dish is described as being "Au Gratin" then you need to be able to tell the customer that it either comes with a layer of cheese or breadcrumbs and is lightly grilled.

Menus tend to be set out in two main ways and as with most restaurant language there are French terms for these; A la carte and Table d'hote. An A la carte menu has all of its dished individually priced while a Table d'hote menu is a set menu with limited choices and one fixed price for the complete meal. Table d'hote menus are very popular with larger parties because the food can be ordered in advance, prepared earlier and therefore served much quicker.

Some restaurants might have a bar menu, where dishes are individually priced and are displayed on chalkboards around the bar; these menus can change their content daily. Quite often these bar menus will have a special dish of the day or a dish described as a house speciality.

The setting out of a menu is very important not only to the customer but also to the waiter/waitress. The customer wants a menu that is easy to read and understand, while the waiter/waitress needs to be able to locate items quickly to be able to find them for the customer. For these reasons menus are usually set out in sections, which differ depending on the type of menu.

An "a la carte" menu is usually set out in soups and starters, main courses, fish dishes, side orders and sweets, while a Table d'hote menu will have sections depending on how many courses are available.

Restaurants tend to include beverages such as tea, coffee and soft drinks on the main menu but will have a separate menu for wines and beers.

Certain restaurants will have children's menus and Old Age Pensioner menus, both serving smaller portions at cheaper prices.

Taking an order from a customer is a skill that needs to be learnt. The waiting staff will need to know all of the dishes on the menu, their names, what ingredients they contain, how they are cooked, and how much they cost in order to help a customer choose their meal.

There are a few basic rules that can help the procedure of taking an order. Firstly, check that you have a pen and notepad to write down the order and that you write it neatly; it needs to be read by the kitchen staff in order for them to be able to prepare the correct dishes.

Make sure you write on the order the table number and the quantity of each dish required. Some restaurants have codes to locate tables, e.g. "Fire" could simply mean the table closest to the fireplace.

It is a good idea to write your name or initials on each order, so if the kitchen staff do not understand what is required then they know who to ask. When the order has been taken it must be taken straight to the kitchen and given to the Kitchen Announcer, who will tell the kitchen staff what needs to be prepared.

When the order is ready to be taken to the customer's table the Kitchen Announcer will shout out the table number and the waiter/waitress will take the food to the customer.

Depending on the hotel, the orders themselves can have different names; tickets and checks are amongst the most popular terms. Understanding menus and taking orders might seem like a very challenging role in a restaurant, but like any job the more you do it the better you become. You will learn how good you are at the job by the customer's feedback and their tips. If a customer tips well then you know you have done a good job.

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One of the most important jobs in any restaurant is taking an order from a customer. If there are mistakes in the order then there will be mistakes in the preparation of the order and the customer will inevitably complain.

To be able to take an order correctly, you need to be able to understand the menu. This is not just a case of being able to read the menu but also understand what certain terms mean. For example if a dish is described as being "Au Gratin" then you need to be able to tell the customer that it either comes with a layer of cheese or breadcrumbs and is lightly grilled.

Menus tend to be set out in two main ways and as with most restaurant language there are French terms for these; A la carte and Table d'hote. An A la carte menu has all of its dished individually priced while a Table d'hote menu is a set menu with limited choices and one fixed price for the complete meal. Table d'hote menus are very popular with larger parties because the food can be ordered in advance, prepared earlier and therefore served much quicker.

Some restaurants might have a bar menu, where dishes are individually priced and are displayed on chalkboards around the bar; these menus can change their content daily. Quite often these bar menus will have a special dish of the day or a dish described as a house speciality.

The setting out of a menu is very important not only to the customer but also to the waiter/waitress. The customer wants a menu that is easy to read and understand, while the waiter/waitress needs to be able to locate items quickly to be able to find them for the customer. For these reasons menus are usually set out in sections, which differ depending on the type of menu.

An "a la carte" menu is usually set out in soups and starters, main courses, fish dishes, side orders and sweets, while a Table d'hote menu will have sections depending on how many courses are available.

Restaurants tend to include beverages such as tea, coffee and soft drinks on the main menu but will have a separate menu for wines and beers.

Certain restaurants will have children's menus and Old Age Pensioner menus, both serving smaller portions at cheaper prices.

Taking an order from a customer is a skill that needs to be learnt. The waiting staff will need to know all of the dishes on the menu, their names, what ingredients they contain, how they are cooked, and how much they cost in order to help a customer choose their meal.

There are a few basic rules that can help the procedure of taking an order. Firstly, check that you have a pen and notepad to write down the order and that you write it neatly; it needs to be read by the kitchen staff in order for them to be able to prepare the correct dishes.

Make sure you write on the order the table number and the quantity of each dish required. Some restaurants have codes to locate tables, e.g. "Fire" could simply mean the table closest to the fireplace.

It is a good idea to write your name or initials on each order, so if the kitchen staff do not understand what is required then they know who to ask. When the order has been taken it must be taken straight to the kitchen and given to the Kitchen Announcer, who will tell the kitchen staff what needs to be prepared.

When the order is ready to be taken to the customer's table the Kitchen Announcer will shout out the table number and the waiter/waitress will take the food to the customer.

Depending on the hotel, the orders themselves can have different names; tickets and checks are amongst the most popular terms. Understanding menus and taking orders might seem like a very challenging role in a restaurant, but like any job the more you do it the better you become. You will learn how good you are at the job by the customer's feedback and their tips. If a customer tips well then you know you have done a good job.

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Everything is FREE right now, so come in and poke around. Leave feedback at info@english4wok.com 

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If you're working in, or thinking of working in the hotel industry, it's important to know the differences between the many types of hotels that exist today. Just as hotel guests compare the [facilities] and [amenities] offered by each hotel, before choosing the best fit for their planned vacation or business trip, any potential hotel employee will want to find the work [environment] that appeals to them the most!

In the past a hotel could be chosen simply by the number of stars next to its name, or the cost of a room. Nowadays there are not only hotels to suit every [budget], but also to satisfy the needs of all sorts of different clients. Hotel guests may be families vacationing with children, couples on their [honeymoon], single businessmen and women, needing extended stay accommodation, or large groups attending meetings, [conferences] and exhibitions.

Hotels have sprung up worldwide, that cater to the very specialized tastes of their guests. Some people want to stay in [eco-friendly] surroundings, some want to take their pets with them when they travel, some want to learn a skill, like cooking or painting, and others want to do nothing more than spend their days in bubbling spa water, eat 'healthy' food and lose some weight.

All hotels, regardless of price and style, share certain characteristics. At the lower end of the market, they offer travelers the basics: a simple room with a bed (or beds) to sleep in and use of a bathroom. At the upper end of the market, on the other hand, guests may experience the ultimate in luxury and comfort: they stay in designer styled rooms and suites with custom made [fixtures and furnishings], and enjoy superior facilities and services. Luxury hotels offer everything from indoor and outdoor swimming pools to gourmet restaurants and spa treatment and fitness centers. However, the height of luxury for many guests is that they are cared for by multiple members of hotel staff, whose job it is to make them feel [pamper]ed!

Hostels:
Perhaps the most basic of hotel types is the hostel. Popular with backpackers and travelers on very limited [budgets], hostels offer little more than a place to sleep. Accommodation is often in shared rooms with shared bathroom facilities and, if guests are lucky, there may be a kitchen of sorts, where food can be heated and drinks made. For students and young people, more interested in the trip than in where they catch a few hours sleep, a hostel is often seen as a place to meet up with other like-minded travelers, and its lack of comfort is happily ignored.

Motels:
A motel is a simple hotel, designed to accommodate motorists on long trips, who need to break their journey for a night before continuing on to a final destination. Motels originated in the United States, where they were first seen along empty stretches of the new Interstate Highways. The main feature of their design was the way individual rooms were built facing parking areas and rooms could be entered without having to pass through a lobby, as you would in a hotel.

A typical motel room contains one or more beds, a TV, a small kitchen area with refrigerator and microwave, and a bathroom. Guests generally check-in at an on site [reception] office, pay in advance, and [vacate] their rooms when they are ready to continue their journey.

In recent years and in many countries, motels have developed an unfortunate reputation as places where rooms can be rented by the hour, and where guests are not of the most desirable type! However, many [motel chains], both in the United states and in Europe have concentrated on improving their image by renovating properties and adding amenities such as restaurants, coffee bars and swimming pools. Many motels close to popular holiday destinations can be as comfortable as some of the more centrally located hotels, making them a good option for both short and long stay visitors to the area.

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Chain Hotels:
When choosing a hotel for a longer stay or a vacation abroad, many people look first to those with the most famous names. Whatever country you live in, the [brand names] Hilton, Radisson, Best Western, Marriott, or Ritz Carlton, for example, are likely to be familiar. Often starting with just one hotel, each of these companies have invested in other properties, to create a chain of hotels.

Although they may be located in many different countries, the main feature of these chain hotels is that each hotel (of the same name) can be expected to offer the same level of comfort and hospitality. For many guests, the hotel name alone is enough to convince them to [make a booking].

Resort Hotels:
Of course, even a great name is not enough if a hotel is not in the right location!

Resort Hotels are so called because they [cater to] people who want to stay in popular holiday destinations. Traditionally, the seaside and the mountains are preferred locations. Coastal towns and mountain villages in many countries were known as 'resorts' long before the big hotels moved in, but sometimes it is the arrival of one of the larger, well known hotels that indicates the development of a new resort. The hotel itself then becomes the main center of activity, providing all the facilities, entertainment and home comforts a guest desires, with no need to venture outside the hotel grounds at all.

Typically, a resort hotel will contain a selection of different room types of varying prices. The cost of a room will depend on such things as its size and the number of beds it contains, as well as the time of year (the [holiday season]) and the number of consecutive nights booked. Many resort hotels offer [package deals], where prices might also include all food and soft drinks taken over the course of a guest's stay.

The better and higher rated (four and five star) hotels generally offer rooms containing all the necessary amenities, such as television, mini-bar, safe, ironing board, hair dryer, bath robes and [complimentary toiletries]. Room service allows guests to take meals in their rooms, if they choose. Shared facilities are likely to include swimming pools, restaurants and bars. Luxury brand Resort and Spa hotels will also have fitness and spa treatment centers, offering a variety of (sometimes very exotic!) treatments, all either at an extra charge or included as part of a 'package'.

Business and Conference Hotels:
Business and Conference Hotels (as you might have guessed!) are those that have been designed with business clients in mind. They are often located in [designated business areas] of large cities, with easy access to exhibition centers and city transport links. The main function of business and conference hotels is the provision of all the services and facilities related to the carrying on of 'business as usual', whilst key corporate executives and their staff are away from their regular workplace.

The growth of global business has led to an increasing demand from [corporate clients] for accommodation tailored specifically to the needs of busy executives and management teams. Large corporations often choose to hold their annual general meetings, or stage training sessions or exhibitions in locations that are convenient and accessible to large numbers of national and international company employees. Business and Conference hotels are expected to satisfy both the work and the leisure needs of their guests for the duration of such events.

Rooms in this type of hotel are designed with businessmen and women in mind and always provide, along with all the expected comforts, work areas with office supplies and wi-fi connections. Common areas in these hotels are likely to include large meeting rooms, with all the latest audio-visual technology installed, staffed office spaces for the sending and receiving of faxes, or for photocopying and distribution of documents, as well as access to external courier services, such as FedEx, UPS or DHL.

Other facilities and services include: [banquet halls] for large formal dinners, provision of snacks during breaks in meetings, and the availability of fully equipped fitness centers – in which business guests may burn off excess calories from the previous day's 'Informal Business Lunch'.

Business and conference hotels depend, more than any other hotel type, on establishing ongoing relationships with their clients and are often fully booked, well ahead of important local exhibitions and Trade Fairs. Such events can fill even the largest of cities to bursting point, and make the finding of even a single hotel room a virtual impossibility.

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Apartment Hotels:
Another type of hotel, the Apartment Hotel, can be found in large cities and popular resort areas alike. This type of hotel, whilst having all or many of the facilities of a regular hotel, such as the reception, dining and leisure areas, is comprised of self-contained apartments, where guests are able to [cater for] themselves, much as they might do at home.

Apartments are designed and furnished with everything a single guest or a family might need for an extended stay, including separate sleeping and living areas and fully functional kitchens, containing a full range of cooking utensils. Guests are able to book stays for as little as one week or as long as several months (sometimes even years!) so that apartment hotels suit both business people, working in the area temporarily and people relocating to the area but still not settled into their own long term accommodation.

Independent Hotels:
Many hotels, especially the older, smaller, privately owned ones, don't fall into any particular 'type' as far as having the generic features of chain hotels or business hotels. [Independent hotels] can be anything from the traditional, inexpensive Bed and Breakfast establishments of England (private houses with rooms to rent and breakfast included in the price of a night's stay) to character filled, ancient buildings in historic cities across the world, whose rooms may be small and [cramped] but whose locations and [ambiance] can command luxury brand prices. Some of these hotels, situated in historic, even romantic locations, like Venice, Paris or Rome, for example, were probably the [forerunners] of the increasingly popular 'Boutique Hotels.'

Boutique Hotels:
The term 'Boutique Hotel' was first used by the owner of a famous hotel called Morgans, in the Manhattan district of New York. The concept behind the hotel was that it should [appeal to] guests searching for perfection in every detail of their hotel 'lifestyle experience' and that this experience should be very different from that offered by a traditional chain hotel.

Needless to say, the uniqueness of this first Boutique hotel, combined with the business ambition of its owners, resulted in the creation of a chain of Boutique hotels (Morgans Hotel Group) so that now some, once 'unique', features have become [signature features], shared by each of the hotels within the group.

The original hotel's interior (as with all hotels in the group) was created by a world famous Interior Designer, and it is really this concentration on chic, artistic and luxurious accommodation, fixtures and fittings, that defines the character of this type of hotel. Boutique hotels attract guests who like to feel they are experiencing something that other more 'normal' hotel guests are either unlikely to appreciate, or perhaps unable to afford!

Eco and Green Hotels:
Eco Hotels and Green Hotels also fall into the [lifestyle category]. The first Eco Hotels began as exotic destination hotels. Located in remote areas of the world, they were often built using local materials and set in areas of great ecological importance and beauty (the jungles of South America, for example). These days, regardless of location, the terms 'eco' and 'green' are attached to hotels that aim to use as many [eco-friendly] products and materials as possible in their buildings and furnishings.

These hotels appeal to people who share the environmentalist philosophy of energy saving and conservation and, although many of them are privately owned, Eco and Green hotels have also become a significant new addition to the [portfolios] of leading hotel groups. They may offer either basic or luxurious rooms and amenities, but their main feature is their 'eco-friendliness' and their use of organic materials, which often extends from the linens you find on your bed to the food that appears on your plate.

So, as you now know, defining hotels by their 'type' involves far more than labeling them, 'One Star Economy' or 'Five star Luxury'. The expansion of hotel groups and each group's desire to be competitive in today's huge tourism and business markets, has led to the creation of more and more hotel [brand names], each satisfying a particular population of hotel guests and each tempting their clients with 'trademark' offerings in the way of [personalized] amenities and services.

Presented with so many options, “Where shall I stay?” and “Where shall I work?” are both questions that are likely to take many more hours of investigation and planning than you might, at first, have imagined!

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Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: [administration], guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. [maids], [waiter/waitress] and cooks. Finally, the support staff look after the hotel itself e.g. plumbers, gardeners, and electricians.

Managers have probably the biggest range of duties than that of any other member of staff you will meet. Their roles and responsibilities will depend on the size and type of hotel. Managing Directors tend to deal with the finance and staffing issues surrounding the hotel, while general managers have a more flexible list of duties, which could include working in any area of the hotel. General Managers tend to have job titles which will let you know which area of the hotel is their responsibility. For example, an Executive [Housekeeper] will be responsible for the smooth running of the guest rooms. Front Office Managers are responsible for guest reservations while the Restaurant Manager would be in charge of the food and drink provided by the hotel. Sometimes in larger hotels a Convention Manager would be employed to coordinate all activities relating to meetings, these will include meeting with the guests to ensure that the required schedule is correctly planned.

In many hotels managers will have a variety of assistants, whose job descriptions will usually depend on the hotel's size and its [capacity]. Usually it is the role of the Assistant Manager to employ and arrange the training of new staff, supervise staff and organise the running of their department, e.g. the ordering of supplies. In smaller hotels the Assistant Managers could find themselves filling the position of absent workers. For example, they might have to fill in for the [valet] and spend time running the valet parking while the usual valet is away. Or perhaps they might have to cover for a maid and prepare [bedrooms] for [guests]. Both managers and assistant managers could have a personal assistant and/or secretary. Their job will be to type the entire manager's correspondence and operate an organised filing system for any reports and data. This could even include confidential material about the running of the hotel or personal details about the staff.

A very popular form of employment in hotels is in the guest services departments. Unlike the managerial side of the hotel, the guest service workers do not necessarily require a degree or diploma before they start. Therefore guest services positions are often seen as roles ideal for apprentices. [Cashiers], doorman and [receptionists] are just a few of these jobs.

The biggest employers of a hotel are the housekeeping department and the food service department. A worker could be employed by the hotel as an apprentice in the kitchen but after a few years with hard work and perseverance could find themselves as a [Chef de Partie], running a section of the kitchen, or even a Head Chef in charge of the complete service of food and drink to the guests.

Any building that is used by the public has to be fit for the purpose, and this includes hotels which have Health and Safety Regulations that they need to adhere to. These regulations tend to come in a form of standards which should be found displayed in the hotel in full view of the public. To keep these standards at an good level then the hotel will need to employ a large variety of support staff; electricians, builders, carpet fitters and plumbers might be amongst the staff. Some smaller hotels, who cannot afford to keep these workers employed all the time, will contract out certain jobs, employing staff from outside of the hotel to complete essential maintenance work.

The quality and quantity of staff employed by each hotel will not only depend on the size and capacity of the hotel but also the prices charged. You would expect first class service if you were paying a high price and would expect all of your needs to be catered for when and where you required. Some hotels will have 24 hour room service and employ concierges, who will pamper to their guests every request. Other hotels will stop breakfast service at 9am and not serve [lunch] until 12pm. It all depends on how much a guest is willing to pay and/or what the hotel can feasibly provide.

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At some point in time in your career in a hotel you will have to deal with [customers-->difficult customers]. It is inevitable that there will be times when you find a customer's [behaviour] difficult to deal with and this can cause stress for both you and the customer. Knowing how to deal with such [interact]ions is an essential skill of working with the public.

It is virtually impossible to control a customer's behaviour directly, but by a few simple ways in which you can learn how to manage your own behaviour. You can develop ways to communicate effectively and the interaction can become a better experience for both you and the customer. To make interactions successful then you need to be able to manage your side of the conversation. This allows the customer the opportunity to resolve their issues and for both of you to be able to leave the interaction in a positive frame of mind. If a customer leaves you in a state of distress, then they are more likely to complain to someone else and if you leave a conversation with negative feelings then you are less likely to be able to deal with the next customer in a respectful, positive manner.

Suppose that a customer starts shouting at you, what do you do? Firstly, you must recognise that the customer is angry at a situation and is not directing their anger at you. Therefore you do not need to defend yourself on a personal level. Of course this does not mean that you blame someone else in the hotel; the customer does not want to hear whose fault it is they want a solution for their problem.

As people, we naturally have a [defense mechanism] which starts to work when another person demonstrates anger towards us and this is what we need to control when dealing with angry customers. If we don't then the situation can very quickly become out of control and turn in to a very uncomfortable and unpleasant experience for both parties involved. To stop your natural defense mechanism from working then it is a good idea to try and deflect your thoughts to something more practical rather than argue with the customer.

An [argument] can only continue if two people are arguing, it will soon fade away if it is one sided. Your practical thoughts and actions could involve taking notes while the customer is talking, [paraphrasing] what the customer's problem is and [summarising] what the customer has said. These simple yet effective tasks will not only demonstrate to the customer that you have been listening but will also provide written evidence if needed. If the customer's [allegations] are considered a more serious nature by the hotel manager, then the notes taken might be required for proof of the customer's complaint.

Another good way to defuse a potential heated situation is to use non-verbal signs and signals. When first encountering a customer you must remember to smile and look pleased to see them, your verbal greeting should be a positive and approachable one such as "Hello, how may I help?" This immediately lets the customer know that you will try and solve their complaint. Continue to smile throughout the conversation and remain in an [open body position-->open body language]. Open body positions are less defensive, which allow the customers to feel more at ease with you.

The most successful hotel [employees] will learn everything they can about their hotel and how it can serve the customer better. They will also find out what customers are likely to expect and want; this will help to avoid conflict situations. The employee should go out of their way to do this by asking questions and really listening to the answers and making the customer's stay the best possible experience they can have. The [golden rule] when dealing with customers is that the customer is always number one. The customer is not there to interrupt your real work they are your real work. If it wasn't for customers you would not be employed in the hotel trade. The customer's needs should take priority over all other work given to you. Customers will revisit the hotels where they feel the happiest and have the best experiences. Good customer relations are far more important to a successful hotel than any advertisements or image building. Discourtesy, disrespect, indifference and slow service will all leave a customer with negative feelings and they will simple stay away from your hotel or worst give it a bad [reputation].

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-04-13 20:47:18" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(32) "Dealing With Difficult Customers" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u6"]=> object(stdClass)#332 (18) { ["id"]=> int(87) ["name"]=> string(36) "Restaurant Jobs and Responsibilities" ["active"]=> bool(true) ["enable_audio"]=> bool(true) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(107) "As with the hotel itself staff positions in the restaurant can vary greatly depending on the type of hotel." ["created_at"]=> NULL ["updated_at"]=> NULL ["sort_order"]=> int(6) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/6" ["reading"]=> object(stdClass)#333 (13) { ["reading_id"]=> string(2) "67" ["id"]=> string(2) "67" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "87" ["reading_name"]=> string(47) "Restaurant Staff Positions and Responsibilities" ["reading_content"]=> string(4449) "

As with the hotel itself staff positions in the restaurant can vary greatly depending on the type of hotel. In general the restaurant staff can be placed into two main categories: food preparation and service staff and drinks preparation and service staff.

Food preparation staff are staff that usually stay in the kitchen and prepare and cook the food. They might occasionally come out into the public restaurant if a customer has asked to see the [chef], this could be to compliment the food or complain about a [problem] with the food.

The drinks preparation and service staff are those staff that take orders from the guests and/or [carry] those orders to the table e.g. [waiters]/[waitress]es and bartenders. Alcoholic Drinks are usually prepared behind a drinks [bar] in the restaurant, while non alcoholic drinks, e.g. [coffee] and [tea], are prepared in the kitchen in a special department called the Stillroom.

The drinks bar will need to hold a license to be able to serve alcoholic drinks and it must only serve alcoholic drinks to people that are over the legal limit. The legal limit is the age a guest has to be to buy an alcoholic drink; this age varies from country to country. All staff that serve alcoholic also need to be the correct age according to the country's legal limit. The bar could have a manger, bartenders/ barmaid and drinks waiters; this will depend on the size of the bar and the amount of customers it caters for.

The bar manager will have sole responsibility to ensure that the bar in well stocked with wines, beers and spirits and that the bar makes a profit from its sales. A bartender's/barmmaid's job can vary from establishment to establishment. In some countries bartending can be a temporary job while earning extra money, e.g. a university student working in their spare time to fund their course and living expenses while away from home. In other circumstances a bartender can be a highly trained professional, who has to have the skills and knowledge to know and understand drink recipes e.g. making [cocktails] to customer's specifications and they will be expert in serving techniques, have vast knowledge on alcohol contents, correct gas mixes and licensing law. These bartenders will tend to work in the same bar over a period of years and develop good customer working relationships. The drinks waiters/waitresses are the staff that take orders from the customers, who are eating their meal, and then collect the drinks from the bar and deliver them to the customer. This can be a very challenging role as the customer could ask the waiter to recommend a drink. For example, the customer could want to know which would be the most suitable red wine to accompany the beef dish.

There is a vast range of food preparation staff that can be found in a hotel's kitchen. In a large establishment the kitchen staff tend to be organised into sections; starters and salads, main course and sweets.

The Head Chef will be responsible for the smooth running of the kitchen as a whole, while Chef de Parties will run each individual section. As with Chef de Partie there is a French term for most of the positions in a kitchen. The most commonly used ones are Chef de Cuisine (Head Chef), [Sous Chef] (Second or Deputy Chef), Commis Chef (assistant chef), Apprenti (Apprentice Chef) and Chef Patissier (Pastry chef).

These terms tend to be used in kitchen rather than the English terms even if the restaurant is in a country where English is the main language spoken. These staff will be qualified and experience in their specialist department of the kitchen. There are many other ancillary personnel that can be found in a kitchen such as the Aboyeur (Kitchen Announcer sometimes called the Barker), Plongeur (the person who washes up the pots and pans), Commis de Cuisine ([Porters]) and of course the Serveurs (waiters/ waitresses).

As you can see from the amount of staff a restaurant could have, it can be a very busy place to work. One of the greatest advantages of working in a restaurant is that there is nearly always a role that will suit your requirements. If it is a temporary summer job that you are looking for then a bar or kitchen assistant's job will suit, but if you are looking for something more permanent then there are lots of specialist roles to choose from.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2013-10-29 05:41:44" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(36) "Restaurant Jobs and Responsibilities" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u7"]=> object(stdClass)#330 (18) { ["id"]=> int(88) ["name"]=> string(34) "Restaurant Menus and Taking Orders" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(84) "One of the most important jobs in any restaurant is taking an order from a customer." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:06:53+00:00" ["sort_order"]=> int(7) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/7" ["reading"]=> object(stdClass)#331 (13) { ["reading_id"]=> string(2) "68" ["id"]=> string(2) "68" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "88" ["reading_name"]=> string(34) "Restaurant Menus and Taking Orders" ["reading_content"]=> string(4068) "

One of the most important jobs in any restaurant is taking an order from a customer. If there are mistakes in the order then there will be mistakes in the preparation of the order and the customer will inevitably [complain].

To be able to take an [order] correctly, you need to be able to understand the [menu]. This is not just a case of being able to read the menu but also understand what certain terms mean. For example if a [dish] is described as being "Au Gratin" then you need to be able to tell the customer that it either comes with a layer of cheese or [breadcrumbs] and is lightly [grilled].

Menus tend to be set out in two main ways and as with most restaurant language there are French terms for these; A la carte and Table d'hote. An A la carte menu has all of its dished individually [priced] while a Table d'hote menu is a set menu with limited choices and one fixed price for the complete meal. Table d'hote menus are very popular with larger parties because the food can be ordered in advance, prepared earlier and therefore served much quicker.

Some restaurants might have a bar menu, where dishes are individually priced and are displayed on [chalkboards] around the bar; these menus can change their content daily. Quite often these bar menus will have a special dish of the day or a dish described as a [house speciality].

The setting out of a menu is very important not only to the customer but also to the waiter/waitress. The customer wants a menu that is easy to read and understand, while the waiter/waitress needs to be able to locate items quickly to be able to find them for the customer. For these reasons menus are usually set out in sections, which differ depending on the type of menu.

An "a la carte" menu is usually set out in soups and starters, main courses, fish dishes, side orders and sweets, while a Table d'hote menu will have sections depending on how many courses are available.

Restaurants tend to include beverages such as tea, coffee and soft drinks on the main menu but will have a separate menu for wines and beers.

Certain restaurants will have children's menus and Old Age Pensioner menus, both serving smaller portions at cheaper prices.

Taking an order from a customer is a skill that needs to be learnt. The waiting staff will need to know all of the dishes on the menu, their names, what [ingredients] they contain, how they are cooked, and how much they cost in order to help a customer choose their meal.

There are a few basic rules that can help the procedure of taking an order. Firstly, check that you have a pen and notepad to write down the order and that you write it neatly; it needs to be read by the kitchen staff in order for them to be able to prepare the correct dishes.

Make sure you write on the order the table number and the quantity of each dish required. Some restaurants have codes to locate tables, e.g. "Fire" could simply mean the table closest to the [fireplace].

It is a good idea to write your name or initials on each order, so if the kitchen staff do not understand what is required then they know who to ask. When the order has been taken it must be taken straight to the kitchen and given to the Kitchen Announcer, who will tell the kitchen staff what needs to be prepared.

When the order is ready to be taken to the customer's table the Kitchen Announcer will shout out the table number and the waiter/waitress will take the food to the customer.

Depending on the hotel, the orders themselves can have different names; tickets and checks are amongst the most popular terms. Understanding menus and taking orders might seem like a very challenging role in a restaurant, but like any job the more you do it the better you become. You will learn how good you are at the job by the customer's feedback and their [tips]. If a customer tips well then you know you have done a good job.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-05-18 09:08:51" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(34) "Restaurant Menus and Taking Orders" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u8"]=> object(stdClass)#328 (18) { ["id"]=> int(89) ["name"]=> string(35) "Restaurant Pastries and Baked Goods" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(60) "In this unit we discuss pastry, bread, and bakery vocabulary" ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:07+00:00" ["sort_order"]=> int(8) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/8" ["reading"]=> object(stdClass)#329 (13) { ["reading_id"]=> string(2) "69" ["id"]=> string(2) "69" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "89" ["reading_name"]=> string(57) "The pastry and bakery department of a hotel's restaurant." ["reading_content"]=> string(4064) "

One of the busiest departments in a hotel's restaurant is the [bakery] and [pastry] department. This department is responsible for making all bread products, pastry products, cakes and biscuits and any deserts used in the hotel. The bakery and pastry department, or more commonly known as the Patisserie, [commissions] could range from making a small dish of [Petit Fours] for a room service order, to a large multi-tiered wedding cake for a [buffet] style dessert serving.

During the opening times of the hotel's restaurant the Patisserie's roles and responsibilities will tend to focus on the preparation of the customer's deserts (also known as sweets and [puddings] depending on location and culture). There is a very large assortment of deserts that a restaurant can serve to their customers, but to make categorizing deserts easier you can think of them as hot or cold.

Hot deserts are the cereal based pudding, such as rice pudding, and pastry based sweets such as fruit pies. All of these puddings can also be served cold as in the case of Arroz con leche; a rice dish from Spain. Hot deserts tend to appear on restaurant menus in the winter months, partly because the customers want a hot desert to keep them warm, but also because a lot of these deserts are based around fruit which is in season in the later part of the year. Apple pie is a particular favourite in Great Britain in the autumn months when apples are in abundance.

There is a very large range of pastry based dishes that can be found on menus. The type of dish will depend on what type of pastry it is made from, e.g. the structure and appearance of a dish made from short pastry will be complexly different from a dish made from [choux pastry]. Short pastries are used to make flans, pies and tarts and then will have various filling added. The fillings will vary greatly, but will mainly depend on locality of the restaurant. A Bakewell tart is a traditional English dish made from short pastry and a frangipan filling, while a Crostata di Frutta originates from Italy, also uses a short pastry, and is made of [custard] and fruit.

[Puff pastry] is used to make deserts such as vol-au-vents, cream horns and cream puffs, Eccles cakes (traditionally from England) and certain types of pies. Puff pastry deserts can be made in miniature and served as a collection of Petit-Fours. Choux pastry is probably one of the most popular pastries around the world. Eclairs, cream buns, profiteroles, and fritters are just some of the deserts made from choux pastry. One of the most dramatic deserts made from choux pastry is Gateau Vesuvius. This [gateau] is made from many layers of profiteroles, fixed together with a cream mixture and shaped to resemble a volcano. An alcohol is placed at the top of the desert and set alight so when the gateau is carried to the customer's table it resembled an erupting volcano; especially effective if the restaurants lights are turned off or dimmed.

Cold deserts tend to fall in to the ices, including ice cream, sorbets and mousses, and [sponge] based dishes, such as gateaux and sponge pudding. Rather like the pastry pies these types of dishes will greatly vary depending on what part of the world the restaurant is situated in. Eves pudding is a traditionally British desert made from Victoria sponge and apples and Gateau Basque is a traditional caked based desert from France. Ice based dishes can also be numerous having such a large range from country to country. Over the last few years a desert made from a mixture of meringue, ice cream, cream and fruit called a Mess has become very popular, particularly in England with the most famous example being Eton Mess.

All deserts are nearly always served with a cream, custard or a sauce. Therefore a pastry chef must be very highly skilled in not only sauce making but also using a [piping bag] as this is the main method used to add creams, custards and sauces to a desert quickly and precisely.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-05-18 09:25:01" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(35) "Restaurant Pastries and Baked Goods" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u9"]=> object(stdClass)#326 (18) { ["id"]=> int(68) ["name"]=> string(11) "Fine Dining" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(126) "The hotel’s restaurant is one of the most important features for guests, and has to keep the highest standards at all times." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:17+00:00" ["sort_order"]=> int(9) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/9" ["reading"]=> object(stdClass)#327 (13) { ["reading_id"]=> string(3) "104" ["id"]=> string(3) "104" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "68" ["reading_name"]=> string(11) "Fine Dining" ["reading_content"]=> string(3939) "

Nowadays, the hotel’s restaurant is one of the most important features for guests, and has to keep the highest standards at all times. These standards are not only reflected in the food but also in the service, which should be attentive but not too [intrusive].

A guest's first impression of the restaurant counts for a lot and as such preparation for the evening service begins several hours before the doors open. Waiting staff often have responsibility for keeping the restaurant area clean, which can involve a lot of work. Junior members of the [F&B] department will find themselves folding [napkins] and polishing [cutlery] for hours and hours before they even see a guest. After all the preparation has been done the staff can [lay the table].

A few hours before service, the restaurant supervisor liaises with the chef who walks him through any daily specials. This is very important as this supervisor will need to make sure all servers are aware of the menu and can offer advice and recommendations if they are asked, and also so the [sommelier] can offer suggestions on which wine [pairs] best with this dish. At the same time, the restaurant supervisor can update the chef on the exact number of [covers] booked in for the night and confirm whether there are any special [dietary requests].

After all staff have been told about the nightly menu changes and the [amuse bouche] of the day, it is time for a final check of the restaurant and the staff.

As the diners start to arrive, it is up to the supervisor to [pace] the service so that the kitchen doesn’t get too many orders at once. This can be done by taking more time with each diner to slow things down, or by taking orders from multiple tables at once to speed things up. Each time an order is taken, the supervisor will take the [chit] into the kitchen where the head chef will be waiting at the [pass] to receive it.

After each course, plates are cleared and the table crumbed down so that it looks as good as it did when the diner arrived.

In most restaurants each waiter is assigned a section for which they are responsible. The same waiter will often take an order, serve it, and clear it away. This means that the waiter is always rushing from one point to another, which can mean that a guest may have trouble getting their attention. In a growing number of of restaurants, [floaters] are used to help with this. These are staff who have no specific function, but rather stay in the restaurant, available if a guest should want to ask a question or have complaint.

Even in the finest restaurant, complaints are unavoidable which means that every single member of the team should be capable of resolving the complaint in a way which satisfies the diner. These resolutions could range from a simple apology to a [complimentary] dessert or in more serious cases [comping] the whole meal.

Diners who end the meal feeling full and satisfied often leave a gratuity to show their appreciation for the staff. In most hotels and restaurants, these tips are shared between the staff so that everyone from the kitchen porter to the manager receive the same amount.

During the night shift, the restaurant is re-set for breakfast service, which thankfully is less formal and is often in the form of a [buffet] rather than a la carte. It is also easier to predict as generally breakfasts are closed to [walk-ins] so the number of covers is known in advance.

The one complication with breakfast service is the room-service orders which tend to be more common in the morning than during the evening.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-05-31 11:50:31" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(11) "Fine Dining" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u10"]=> object(stdClass)#324 (18) { ["id"]=> int(64) ["name"]=> string(12) "Housekeeping" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(50) "This unit contains common Housekeeping vocabulary." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:34+00:00" ["sort_order"]=> int(10) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/10" ["reading"]=> object(stdClass)#325 (13) { ["reading_id"]=> string(3) "105" ["id"]=> string(3) "105" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "64" ["reading_name"]=> string(21) "Housekeeping Dialogue" ["reading_content"]=> string(3493) "

In the staff room of the Elliot Hotel, two house-keepers are discussing their day so far:

Mary: At last a break, I feel like I have been on my feet for days!

Sarah: Yes, it has been a tough shift today. Twenty six departures and 14 stays. I don’t know how we are going to finish everything on time.

Mary: I know. I am only half-way through, that last room I cleaned was [filthy]. I am always amazed that people can leave the room in that kind of state. I would be embarrassed to do that.

Sarah: How bad was it?

Mary: Well, I won’t tell you what I found in the sink, but I had to [sanitize] it twice! And oh, the smell. I used almost a whole can of [deodorizer] before it was gone.

Sarah: Yuck. I have been quite lucky today. Most of my rooms were not so bad, but one of them had a horrible chocolate stain on the [bedding]. At least I hope it was chocolate.

Mary: How many rooms do you have left?

Sarah: Just 6 stays, but I said I would work late and [deep-clean] the two empty rooms.

Mary: Ah, ok. I suppose at least with the stays you don’t need to worry too much about [scrubbing-->scrub] the bathroom, just a little [dusting] and [polishing].

Sarah: Yes, but you know that Miss Simms is on duty today so we have to make sure that the rooms are perfect, and every single item on our [check-list] is done. You know what she says “[cleanliness] is next to godliness”.

Mary: She shouted at me the other day for not [replenishing] my [cart] at the end of my shift. I told her that I would do it in the morning, but that wasn’t good enough for her. I think she has forgotten what it is actually like to do the job and not just supervise.

Sarah: I know. The worst thing is she has decided to run another training session on using [hazardous] chemicals, and it’s on my day off so I have to come in. I mean, nothing has changed since the last training so what is the point?

Mary: I have absolutely no idea, the last training was only a month ago and we haven’t got any new staff, maybe she just wants to feel important.

Sarah: That could be it. Did you hear about what happened to Jane yesterday?

Mary: No what?

Sarah: Well she was doing some guest [laundry] and there was a red sock left in the washing machine, well, the whole wash came out pink. Miss Simms was so angry that she gave Jane every single [turndown] shift for the next two weeks so now she has to come in twice a day.

Mary: I think that’s a bit unfair, accidents happen.

Sarah: Yes, but I heard that Jane didn’t [report] a few technical problems with the rooms last week, so Miss Simms was already angry at her.

Mary: I see. Do you know when the new room [supplies] will be coming in?

Sarah: The day after tomorrow I think. I know that I have the ballroom [scheduled] for a full cleaning then and we need the delivery before I can do that, we are out of [disposable] gloves.

Mary: Great. Anyway, I suppose I better be getting back soon. Is John working today? I need a strong man to help me with the bags of [linens-->linens].

Sarah: Yeah, he should be in the bar area now, or if not in the basement. If I see him, I will tell him that you want him.

Mary: Thanks.

Sarah: See you around Mary. " ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-02-18 12:25:32" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(12) "Housekeeping" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u11"]=> object(stdClass)#322 (18) { ["id"]=> int(65) ["name"]=> string(26) "Reception and Reservations" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(121) "Depending on the size of the hotel, a guest's first contact will be with either reception or the reservations department." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:46+00:00" ["sort_order"]=> int(11) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/11" ["reading"]=> object(stdClass)#323 (13) { ["reading_id"]=> string(3) "106" ["id"]=> string(3) "106" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "65" ["reading_name"]=> string(26) "Reception and Reservations" ["reading_content"]=> string(3382) "Depending on the size of the hotel, a guest's first contact will be with either reception or the reservations department. These departments will [deal with] the reservation from the first call through to the moment of arrival.

So how does a typical reservation go?

Traditionally, potential guests were sent [brochures] which gave information about the hotel, the facilities and of course the [tariff] showing the prices for both [peak] and [off-peak] periods. These are the standard prices of the hotel before any special offers or discounts and are known as [rack rates]. Some hotels still send these brochures but many rely on their website to give this information.

So when the guest phones the reservation department, they already know about the hotel and the choice of rooms available.

Now, imagine a guest calls asking to reserve a room for one night. The receptionist would ask about the guest's [requirements] i.e. the type of room, the number of people in the party, whether they would like dinner in the hotel restaurant. Once the receptionist has all the necessary information they can check their computer system to see if they have any [vacancies] matching the guests needs. They do, in fact they have a choice of a standard room or a premier option at a higher price. The receptionist describes the rooms and the guest decides on the standard option. If the hotel has several empty premier rooms, the receptionist may try to [up-sell] the guest by talking about the benefits of the premier room, or maybe even offer a [discount]. However, if the hotel is near full [occupancy], there is no need to offer a discount as the room could be sold at rack rate to another guest.

Once the choice of room has been made, the receptionist needs all personal details of the guest which they put into the system. They will also need to request a [deposit] to complete the reservation. Nowadays, deposits are usually made by credit card, but if the guest is sending a cheque for the deposit the room will be [blocked] until the deposit arrives and is processed at which time the reservation is finalized.

The hotel system will generate a confirmation letter or email which will [inform] the guest of anything they need to do [prior to] arrival and details of hotel policy regarding check-in times and most importantly the reservation number.

Unknown to the guest is the room that they have booked may not be the one that they finally stay in as it is common for reservations to be moved around to fit in the maximum number of guests. However, the guest can be sure that the room they booked is the minimum standard they will receive.

When the guest arrives at the hotel, they can be identified by their reservation number which makes it easier in large hotels where several guests with the same surname may be arriving on the same day. If the hotel made any changes to the reservation before the guests arrival, the guest may ask why they are not in the room which they expected. Usually the answer to this is that they received a free [upgrade]

During check-in, the guest will be asked to [provide] [identification] to prove they are who they say they are, and also a credit card for [pre-authorization] even if they are paying in cash.

After this the guest is given their key or [key-card] and the stay can begin.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-06-01 12:10:53" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(26) "Reception and Reservations" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u12"]=> object(stdClass)#320 (18) { ["id"]=> int(63) ["name"]=> string(11) "Guest Rooms" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(96) "This unit contains guest room vocabulary and a conversation between hotel receptionist and guest" ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:01+00:00" ["sort_order"]=> int(12) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/12" ["reading"]=> object(stdClass)#321 (13) { ["reading_id"]=> string(2) "53" ["id"]=> string(2) "53" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "63" ["reading_name"]=> string(11) "Guest Rooms" ["reading_content"]=> string(3817) "Dialogue between hotel receptionist and guest:

Receptionist: Hello and welcome to the Mayflower hotel, may I take your name sir?

Mr Smith: Hello, yes my name is Todd Smith and I have a reservation today for three nights.

Receptionist: Hello Mr Smith, yes I see we have you booked into one of our [singles] for two nights and then the third night in our honeymoon [suite], is this correct?

Mr Smith: Well not exactly, I was supposed to have a [double] room for the first two nights before moving to the suite.

Receptionist: Oh. I am very sorry, let me just see what I can do..... Well, I am afraid that all of our doubles are occupied, but I could do a [twin] for single occupancy. As this is our mistake, there will be no additional charge for single occupancy so the room would be the same rate as the single. Would this be OK sir?

Mr Smith: I suppose it will have to be. Can I just check that the twin also has a [balcony], oh and a [safe].

Receptionist: Yes all of our rooms are equipped with safes. We actually could offer you a choice of a twin with a balcony facing the garden or a sea view twin on the ground floor with a [terrace].

Mr Smith: Actually, I think the one with the terrace sounds good.

Receptionist: Wonderful, you will like this room it has recently been redecorated and is now one of our more [tasteful] rooms. It is room 114 down the hall and to the left.

Mr Smith: That sounds good. Does it have a shower or bath?

Receptionist: The [en-suite] bathroom has a bath with shower above it.

Mr Smith: So I will take that one. Now, about the suite. Do you have any [adjoining] rooms available for that night?

Receptionist: I am afraid not sir, we are fully booked on that night.

Mr Smith: I knew I should have asked when I made the original booking. Well, my fiance's 9 year old son needs to be accommodated. Can you suggest anything?

Receptionist: Actually that shouldn’t be a problem. The suite which we have you booked into is very [spacious] so we could easily place a [foldaway bed] in there for the night and you would still have lots of space.

Mr Smith: That might actually be a better option. Thank you. Could I request that all sweets are removed from the [mini-bar] before we take the room?

Receptionist: Certainly, I will make a note for housekeeping to do that. Oh, and of course you will need [toiletries] for three and an extra [robe].

Mr Smith: Thank you very much.

Receptionist: No problem at Mr Smith. Would you like outgoing calls blocked on the direct-dial phone?

Mr Smith: No, I don’t think that is necessary. Oh does the suite have a [kitchenette]? Johnny, her son, is going through a phase of only eating tuna sandwiches for breakfast and I doubt your breakfast menu includes those.

Receptionist: Unfortunately it doesn’t, but it will be no problem to request tuna sandwiches from the kitchen. I will make a note to do it the night before.

Mr Smith: Wow, I must say I didn’t expect such great service. Mary told me the staff were very welcoming, but this is amazing.

Receptionist: We do our best sir. There may be more [luxurious] hotels in the area but we do our best to provide higher levels of service than they do.

Mr Smith: I can see that. I really appreciate your help today. Can I pay in cash now for the [pay-per-view] TV for the twin room?

Receptionist: Certainly, but it could just go on the bill if that is easier for you?

Mr Smith: NO! Sorry, I mean no I would rather pay now..

Receptionist: Certainly sir, that will be $14 per night for full access so $28 for the two nights.

Mr Smith: Thank you. So its room 114 down the hall and to the right?

Receptionist: To the left. " ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-06-07 13:10:35" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(11) "Guest Rooms" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u13"]=> object(stdClass)#318 (18) { ["id"]=> int(66) ["name"]=> string(17) "Health and Safety" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(200) "One of the most important aspects of working in a hotel is knowing about correct health and safety procedures to reduce the risk of accidents and if an accident happens how to perform basic first aid." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:24+00:00" ["sort_order"]=> int(13) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/13" ["reading"]=> object(stdClass)#319 (13) { ["reading_id"]=> string(3) "107" ["id"]=> string(3) "107" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "66" ["reading_name"]=> string(17) "Health and Safety" ["reading_content"]=> string(3650) "

One of the most important aspects of working in a hotel is knowing about correct health and safety procedures to reduce the risk of accidents and if an accident happens how to perform basic [first aid].

Most hotels have compulsory basic health and safety training for all employees. During these training sessions, employees learn how to use the items in the [first aid kit] by practicing treatment of imaginary injuries.

For example, if you are told that a chef in the kitchen has cut his hand on a knife, you could apply a [plaster] to the cut to stop bleeding. Or, if a guest burns themselves on the hot buffet, you would apply a cream and then a [bandage]. These training sessions help employees be better prepared for the risks which cannot be avoided.

Perhaps even more important than this is the act of [prevention], which can be achieved by training staff on what to do to avoid risks. Imagine the situation of a housekeeper mopping the floor. The floor will be wet for some time so it is important to put up a sign warning against [slips]. This may seem obvious but often it is not done. Another obvious, but often ignored practice is keeping a list of phone numbers for doctors by reception. This way, no time is wasted when a guest asks for a doctor. This could be very important if the illness is [contagious], as other guests could be at risk.

Each area of the hotel can present different risks to the health and safety of guests and staff, and as such it is a good idea for a [risk assessment] to be carried out at least twice a year. This assessment shows all potential risks and how they can be avoided or at least minimized. These assessments cover all areas from [hygiene] to fire prevention and are usually done by a [designated] safety specialist who has had greater training, this person is often a qualified first-aider who can perform more advanced treatment such as [CPR] if someone is unconscious or not breathing.

Although fire prevention is covered in the risk assessment, it is also checked more frequently as fire can be the biggest risk in a hotel. All [smoke detectors] need to be tested every 2 weeks to make sure that they are in good working order. Fire extinguishers also need to be checked for signs of damage, and if used must be replaced with new ones. [Emergency exits] have to be kept clear at all times, which means making sure staff know how important this is. It is also important to carry out a [fire drill] at regular intervals, this can be difficult to arrange as guests will be forced to leave the building and meet at a designated [assembly point] which of course can cause inconvenience for them. Despite this difficulty, it must still be done.

The second major safety concern in hotels comes from the kitchen, in particular [food poisoning]. Of course, no chef would knowing serve food which could poison a guest, but accidents happen and it is possible that poor storage of fresh food or [inadequate] hygiene in the kitchen can cause an outbreak of food poisoning. If this happens, the kitchen should be closed immediately until the source of the poisoning can be found.

Of course it is impossible to eliminate all risks, a guest may not be aware that they have an [allergy] to a certain product. Guests who are sunbathing often suffer from [heat stroke] even though they know about the risk. Hotel workers must remember that while relaxing on holiday, people often don’t think about dangers and as such must think about them for the guest. So if you see an elderly woman sitting on the terrace in bright sun, offer a parasol or a glass of water. " ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-07-07 11:59:10" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(17) "Health and Safety" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(7) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" } } ["u14"]=> object(stdClass)#316 (18) { ["id"]=> int(81) ["name"]=> string(16) "Hotel Management" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(89) "This unit contains common hotel management vocabulary and a dialogue of a job interview." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:37+00:00" ["sort_order"]=> int(14) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/14" ["reading"]=> object(stdClass)#317 (13) { ["reading_id"]=> string(3) "108" ["id"]=> string(3) "108" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "81" ["reading_name"]=> string(16) "Hotel Management" ["reading_content"]=> string(4007) "A job interview:

Owner: Good morning and thank you for coming in today Mr Jones. I must say I am very impressed with your CV.

Mr Jones: Thank you. It is a pleasure to be here. I have always admired this hotel.

Owner: Well, lets get down to business. I see that you are currently the [operations manager] at the Kingfisher.

Mr Jones: Yes, that is correct. I have been in this position for five years now.

Owner: Could you tell me a little about your responsibilities?

Mr Jones: Certainly, well, I am in charge of the daily running of the hotel which means working closely with the staff and making sure that all tasks are done to the highest standard. At the moment I seem to spend most of my time [mediating] disputes between staff. I also have two [duties] a week when I am in charge of the hotel.

Owner: You mean when the [general manager] is away?

Mr Jones: Not exactly, the GM is still there but we have a system where each of the [management team] take duties so the GM isn’t disturbed and we only go to her when it is absolutely necessary.

Owner: I see. So you are used to working independently I assume.

Mr Jones: I am.

Owner: So what would you say are the biggest challenges in your current job?

Mr Jones: That’s easy. The hardest thing is making sure that our high [standards] are [maintained]. Just last week, we had a surprise inspection from the AA to check that we still deserved our 4 star rating.

Owner: How did it go?

Mr Jones: Very well, we kept our rating. It was stressful though, we had a few members of staff off sick and I ended up working in the restaurant taking orders.

Owner: So it sounds like you are quite hands-on in your work.

Mr Jones: I am, but sometimes I think this could be my weakness as I often do a job myself instead of [delegating] it to another member of staff.

Owner: Aha, well I suppose in your current position that is probably OK, but if you are successful here, it will have to change. I wouldn’t want my GM waiting tables. The GM should [represent] me directly and as such must maintain authority.

Mr Jones: Yes, I realize that. What exactly does the GM do in this hotel? It seems the responsibilities vary from hotel to hotel.

Owner: As you know we are quite a small hotel, I suppose you could call us a boutique hotel. We do not have a marketing department so one of the major roles is [devising] and [implementing] marketing campaigns.

Mr Jones: That sounds good. How have you been advertising so far?

Owner: We send brochures to our existing client base and attract new clients via our website and of course online [booking agents]. It works quite well, but we need to improve our [branding] so we can attract our target [demographic]. And of course [networking], as this is a small town it is always important to build good contacts with other businesses.

Mr Jones: Ok, and apart from that?

Owner: A lot of administrative tasks such as preparing [timetables] and of course making sure [budgets] are followed.

Mr Jones: I am glad you mentioned that. In my current position I am also responsible for making sure we stay in budget which I am pleased to say we do. But the owners have started [cutting back-->cut back] on investment which is making it hard to stay at the same level.

Owner: You wouldn’t have to worry about that here. My personal rule is that a minimum of 25% of the profits are invested back into the hotel. As you can see, we have completely renovated the public areas and next year we plan to modernize the kitchens. The staff seem very happy here, we have a low staff [turnover] so you would be working with a steady team.

Mr Jones: Excellent.

Owner: May I ask if that is the reason you are leaving your current position?

Mr Jones: No, I am leaving because I would like to develop myself and unfortunately the Kingfisher doesn’t promote [in-house].

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-07-08 20:03:14" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(16) "Hotel Management" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u15"]=> object(stdClass)#314 (18) { ["id"]=> int(127) ["name"]=> string(20) "Going the extra mile" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(80) "This unit concerns customer service vocabulary and an interview with a concierge" ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:55+00:00" ["sort_order"]=> int(15) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/15" ["reading"]=> object(stdClass)#315 (13) { ["reading_id"]=> string(3) "109" ["id"]=> string(3) "109" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(3) "127" ["reading_name"]=> string(26) "Interview with a concierge" ["reading_content"]=> string(3840) "

Presenter: Hello and welcome to another edition of ‘Talk Back’. Today we are talking about unusual requests and we are joined by Mark Tomas, a concierge from a well-known hotel in the city.

Concierge: Hello everyone. It’s a pleasure to be here with you.

Presenter: So Mark, can you tell us which hotel you work in?

Concierge: I am afraid not. I will be telling you some true stories about some of our guests but as I still work there [discretion] is important.

Presenter: I understand completely. Well, I am sure our listeners would love to hear a little about the unusual requests you have had.

Concierge: In my time as a concierge we have had a lot of [demanding] guests staying with us and some of their requests were very strange. Once we had a couple who were planning their [wedding reception] at the hotel and they wanted a Spanish singer who they heard while they were on holiday in Spain the previous year. It took some time but we [tracked down-->track down] this man and arranged for him to play at the reception.

Presenter: You mean he flew over just for this reception?

Concierge: Exactly, it cost a lot but it was worth it. The couple were so happy.

Presenter: It sounds like you really did [go the extra mile]!

Concierge: Well, we always [try our best-->try your best] to satisfy our guests.

Presenter: Have you ever [let down] a guest?

Concierge:Of course, sometimes a guest will ask for something which just isn’t possible. For example, several years ago we had a guest who arrived late at night after the kitchen had closed and demanded a [vegan] meal. When he made his booking he didn’t say anything about arriving late, so reception thought he was a [no-show] and cancelled his order. The only thing I could do was offer him one of our standard [vegetarian] options.

Presenter: Do you get many [fussy] eaters?

Concierge: Oh yes, especially recently. It seems that half of our guests are on one diet or another. It drives our chef crazy because he has to [modify] his dishes to suit the guest. Another problem, can come from guests who wake up in the night with a [craving] for a particular dish which isn’t on the room service menu.

Presenter: And what about outside of the restaurant. Are the guests as demanding when it comes to their rooms?

Concierge: Oh yes. We actually had a funny situation last week. A lady checked in and after looking at her room she came down and asked me to go up to her room with her. When we got there she explained that the room wrong. I asked why and she told me that according to Feng Shui, the furniture was in the wrong places and the flow of energy wasn’t good.

Presenter: How did you [sort it out-->sort out]?

Concierge: I got two of the waiters and together we rearranged the entire room to her liking. It wasn’t easy but after 2 hours we had [exceeded] her expectations.

Presenter: I hope you got a good tip. Are all of the requests so difficult to [fulfill]?

Concierge: No, most of the time they are something small like a guest asking me to [pop out] and buy them a brand of cigarettes which we don’t stock in the hotel. Or that a particular item is included in the [welcome basket]. We also have guests whose only request is asking us to [bend the rules] and let them smoke on their balcony.

Presenter: Those sound easier enough. What was the hardest thing a guest has asked you to do?

Concierge: That’s easy. Well I am allergic to cats and we have a regular guest who always brings her 3 cats with her when she stays. Once, she asked me to [take care of] them while she went shopping. I spent two hours with the cats and then 3 days sneezing. It was horrible.

Presenter: Wow, that really is dedication to your job. 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Our software is powered by English4Work.com, a company that specializes in workplace training programs for various industries including: AccountingInformation TechnologyHotels and Tourism, and Medical English.

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Everything is FREE right now, so come in and poke around. Leave feedback at info@english4wok.com 

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If you're working in, or thinking of working in the hotel industry, it's important to know the differences between the many types of hotels that exist today. Just as hotel guests compare the [facilities] and [amenities] offered by each hotel, before choosing the best fit for their planned vacation or business trip, any potential hotel employee will want to find the work [environment] that appeals to them the most!

In the past a hotel could be chosen simply by the number of stars next to its name, or the cost of a room. Nowadays there are not only hotels to suit every [budget], but also to satisfy the needs of all sorts of different clients. Hotel guests may be families vacationing with children, couples on their [honeymoon], single businessmen and women, needing extended stay accommodation, or large groups attending meetings, [conferences] and exhibitions.

Hotels have sprung up worldwide, that cater to the very specialized tastes of their guests. Some people want to stay in [eco-friendly] surroundings, some want to take their pets with them when they travel, some want to learn a skill, like cooking or painting, and others want to do nothing more than spend their days in bubbling spa water, eat 'healthy' food and lose some weight.

All hotels, regardless of price and style, share certain characteristics. At the lower end of the market, they offer travelers the basics: a simple room with a bed (or beds) to sleep in and use of a bathroom. At the upper end of the market, on the other hand, guests may experience the ultimate in luxury and comfort: they stay in designer styled rooms and suites with custom made [fixtures and furnishings], and enjoy superior facilities and services. Luxury hotels offer everything from indoor and outdoor swimming pools to gourmet restaurants and spa treatment and fitness centers. However, the height of luxury for many guests is that they are cared for by multiple members of hotel staff, whose job it is to make them feel [pamper]ed!

Hostels:
Perhaps the most basic of hotel types is the hostel. Popular with backpackers and travelers on very limited [budgets], hostels offer little more than a place to sleep. Accommodation is often in shared rooms with shared bathroom facilities and, if guests are lucky, there may be a kitchen of sorts, where food can be heated and drinks made. For students and young people, more interested in the trip than in where they catch a few hours sleep, a hostel is often seen as a place to meet up with other like-minded travelers, and its lack of comfort is happily ignored.

Motels:
A motel is a simple hotel, designed to accommodate motorists on long trips, who need to break their journey for a night before continuing on to a final destination. Motels originated in the United States, where they were first seen along empty stretches of the new Interstate Highways. The main feature of their design was the way individual rooms were built facing parking areas and rooms could be entered without having to pass through a lobby, as you would in a hotel.

A typical motel room contains one or more beds, a TV, a small kitchen area with refrigerator and microwave, and a bathroom. Guests generally check-in at an on site [reception] office, pay in advance, and [vacate] their rooms when they are ready to continue their journey.

In recent years and in many countries, motels have developed an unfortunate reputation as places where rooms can be rented by the hour, and where guests are not of the most desirable type! However, many [motel chains], both in the United states and in Europe have concentrated on improving their image by renovating properties and adding amenities such as restaurants, coffee bars and swimming pools. Many motels close to popular holiday destinations can be as comfortable as some of the more centrally located hotels, making them a good option for both short and long stay visitors to the area.

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Chain Hotels:
When choosing a hotel for a longer stay or a vacation abroad, many people look first to those with the most famous names. Whatever country you live in, the [brand names] Hilton, Radisson, Best Western, Marriott, or Ritz Carlton, for example, are likely to be familiar. Often starting with just one hotel, each of these companies have invested in other properties, to create a chain of hotels.

Although they may be located in many different countries, the main feature of these chain hotels is that each hotel (of the same name) can be expected to offer the same level of comfort and hospitality. For many guests, the hotel name alone is enough to convince them to [make a booking].

Resort Hotels:
Of course, even a great name is not enough if a hotel is not in the right location!

Resort Hotels are so called because they [cater to] people who want to stay in popular holiday destinations. Traditionally, the seaside and the mountains are preferred locations. Coastal towns and mountain villages in many countries were known as 'resorts' long before the big hotels moved in, but sometimes it is the arrival of one of the larger, well known hotels that indicates the development of a new resort. The hotel itself then becomes the main center of activity, providing all the facilities, entertainment and home comforts a guest desires, with no need to venture outside the hotel grounds at all.

Typically, a resort hotel will contain a selection of different room types of varying prices. The cost of a room will depend on such things as its size and the number of beds it contains, as well as the time of year (the [holiday season]) and the number of consecutive nights booked. Many resort hotels offer [package deals], where prices might also include all food and soft drinks taken over the course of a guest's stay.

The better and higher rated (four and five star) hotels generally offer rooms containing all the necessary amenities, such as television, mini-bar, safe, ironing board, hair dryer, bath robes and [complimentary toiletries]. Room service allows guests to take meals in their rooms, if they choose. Shared facilities are likely to include swimming pools, restaurants and bars. Luxury brand Resort and Spa hotels will also have fitness and spa treatment centers, offering a variety of (sometimes very exotic!) treatments, all either at an extra charge or included as part of a 'package'.

Business and Conference Hotels:
Business and Conference Hotels (as you might have guessed!) are those that have been designed with business clients in mind. They are often located in [designated business areas] of large cities, with easy access to exhibition centers and city transport links. The main function of business and conference hotels is the provision of all the services and facilities related to the carrying on of 'business as usual', whilst key corporate executives and their staff are away from their regular workplace.

The growth of global business has led to an increasing demand from [corporate clients] for accommodation tailored specifically to the needs of busy executives and management teams. Large corporations often choose to hold their annual general meetings, or stage training sessions or exhibitions in locations that are convenient and accessible to large numbers of national and international company employees. Business and Conference hotels are expected to satisfy both the work and the leisure needs of their guests for the duration of such events.

Rooms in this type of hotel are designed with businessmen and women in mind and always provide, along with all the expected comforts, work areas with office supplies and wi-fi connections. Common areas in these hotels are likely to include large meeting rooms, with all the latest audio-visual technology installed, staffed office spaces for the sending and receiving of faxes, or for photocopying and distribution of documents, as well as access to external courier services, such as FedEx, UPS or DHL.

Other facilities and services include: [banquet halls] for large formal dinners, provision of snacks during breaks in meetings, and the availability of fully equipped fitness centers – in which business guests may burn off excess calories from the previous day's 'Informal Business Lunch'.

Business and conference hotels depend, more than any other hotel type, on establishing ongoing relationships with their clients and are often fully booked, well ahead of important local exhibitions and Trade Fairs. Such events can fill even the largest of cities to bursting point, and make the finding of even a single hotel room a virtual impossibility.

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Apartment Hotels:
Another type of hotel, the Apartment Hotel, can be found in large cities and popular resort areas alike. This type of hotel, whilst having all or many of the facilities of a regular hotel, such as the reception, dining and leisure areas, is comprised of self-contained apartments, where guests are able to [cater for] themselves, much as they might do at home.

Apartments are designed and furnished with everything a single guest or a family might need for an extended stay, including separate sleeping and living areas and fully functional kitchens, containing a full range of cooking utensils. Guests are able to book stays for as little as one week or as long as several months (sometimes even years!) so that apartment hotels suit both business people, working in the area temporarily and people relocating to the area but still not settled into their own long term accommodation.

Independent Hotels:
Many hotels, especially the older, smaller, privately owned ones, don't fall into any particular 'type' as far as having the generic features of chain hotels or business hotels. [Independent hotels] can be anything from the traditional, inexpensive Bed and Breakfast establishments of England (private houses with rooms to rent and breakfast included in the price of a night's stay) to character filled, ancient buildings in historic cities across the world, whose rooms may be small and [cramped] but whose locations and [ambiance] can command luxury brand prices. Some of these hotels, situated in historic, even romantic locations, like Venice, Paris or Rome, for example, were probably the [forerunners] of the increasingly popular 'Boutique Hotels.'

Boutique Hotels:
The term 'Boutique Hotel' was first used by the owner of a famous hotel called Morgans, in the Manhattan district of New York. The concept behind the hotel was that it should [appeal to] guests searching for perfection in every detail of their hotel 'lifestyle experience' and that this experience should be very different from that offered by a traditional chain hotel.

Needless to say, the uniqueness of this first Boutique hotel, combined with the business ambition of its owners, resulted in the creation of a chain of Boutique hotels (Morgans Hotel Group) so that now some, once 'unique', features have become [signature features], shared by each of the hotels within the group.

The original hotel's interior (as with all hotels in the group) was created by a world famous Interior Designer, and it is really this concentration on chic, artistic and luxurious accommodation, fixtures and fittings, that defines the character of this type of hotel. Boutique hotels attract guests who like to feel they are experiencing something that other more 'normal' hotel guests are either unlikely to appreciate, or perhaps unable to afford!

Eco and Green Hotels:
Eco Hotels and Green Hotels also fall into the [lifestyle category]. The first Eco Hotels began as exotic destination hotels. Located in remote areas of the world, they were often built using local materials and set in areas of great ecological importance and beauty (the jungles of South America, for example). These days, regardless of location, the terms 'eco' and 'green' are attached to hotels that aim to use as many [eco-friendly] products and materials as possible in their buildings and furnishings.

These hotels appeal to people who share the environmentalist philosophy of energy saving and conservation and, although many of them are privately owned, Eco and Green hotels have also become a significant new addition to the [portfolios] of leading hotel groups. They may offer either basic or luxurious rooms and amenities, but their main feature is their 'eco-friendliness' and their use of organic materials, which often extends from the linens you find on your bed to the food that appears on your plate.

So, as you now know, defining hotels by their 'type' involves far more than labeling them, 'One Star Economy' or 'Five star Luxury'. The expansion of hotel groups and each group's desire to be competitive in today's huge tourism and business markets, has led to the creation of more and more hotel [brand names], each satisfying a particular population of hotel guests and each tempting their clients with 'trademark' offerings in the way of [personalized] amenities and services.

Presented with so many options, “Where shall I stay?” and “Where shall I work?” are both questions that are likely to take many more hours of investigation and planning than you might, at first, have imagined!

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Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: [administration], guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. [maids], [waiter/waitress] and cooks. Finally, the support staff look after the hotel itself e.g. plumbers, gardeners, and electricians.

Managers have probably the biggest range of duties than that of any other member of staff you will meet. Their roles and responsibilities will depend on the size and type of hotel. Managing Directors tend to deal with the finance and staffing issues surrounding the hotel, while general managers have a more flexible list of duties, which could include working in any area of the hotel. General Managers tend to have job titles which will let you know which area of the hotel is their responsibility. For example, an Executive [Housekeeper] will be responsible for the smooth running of the guest rooms. Front Office Managers are responsible for guest reservations while the Restaurant Manager would be in charge of the food and drink provided by the hotel. Sometimes in larger hotels a Convention Manager would be employed to coordinate all activities relating to meetings, these will include meeting with the guests to ensure that the required schedule is correctly planned.

In many hotels managers will have a variety of assistants, whose job descriptions will usually depend on the hotel's size and its [capacity]. Usually it is the role of the Assistant Manager to employ and arrange the training of new staff, supervise staff and organise the running of their department, e.g. the ordering of supplies. In smaller hotels the Assistant Managers could find themselves filling the position of absent workers. For example, they might have to fill in for the [valet] and spend time running the valet parking while the usual valet is away. Or perhaps they might have to cover for a maid and prepare [bedrooms] for [guests]. Both managers and assistant managers could have a personal assistant and/or secretary. Their job will be to type the entire manager's correspondence and operate an organised filing system for any reports and data. This could even include confidential material about the running of the hotel or personal details about the staff.

A very popular form of employment in hotels is in the guest services departments. Unlike the managerial side of the hotel, the guest service workers do not necessarily require a degree or diploma before they start. Therefore guest services positions are often seen as roles ideal for apprentices. [Cashiers], doorman and [receptionists] are just a few of these jobs.

The biggest employers of a hotel are the housekeeping department and the food service department. A worker could be employed by the hotel as an apprentice in the kitchen but after a few years with hard work and perseverance could find themselves as a [Chef de Partie], running a section of the kitchen, or even a Head Chef in charge of the complete service of food and drink to the guests.

Any building that is used by the public has to be fit for the purpose, and this includes hotels which have Health and Safety Regulations that they need to adhere to. These regulations tend to come in a form of standards which should be found displayed in the hotel in full view of the public. To keep these standards at an good level then the hotel will need to employ a large variety of support staff; electricians, builders, carpet fitters and plumbers might be amongst the staff. Some smaller hotels, who cannot afford to keep these workers employed all the time, will contract out certain jobs, employing staff from outside of the hotel to complete essential maintenance work.

The quality and quantity of staff employed by each hotel will not only depend on the size and capacity of the hotel but also the prices charged. You would expect first class service if you were paying a high price and would expect all of your needs to be catered for when and where you required. Some hotels will have 24 hour room service and employ concierges, who will pamper to their guests every request. Other hotels will stop breakfast service at 9am and not serve [lunch] until 12pm. It all depends on how much a guest is willing to pay and/or what the hotel can feasibly provide.

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At some point in time in your career in a hotel you will have to deal with [customers-->difficult customers]. It is inevitable that there will be times when you find a customer's [behaviour] difficult to deal with and this can cause stress for both you and the customer. Knowing how to deal with such [interact]ions is an essential skill of working with the public.

It is virtually impossible to control a customer's behaviour directly, but by a few simple ways in which you can learn how to manage your own behaviour. You can develop ways to communicate effectively and the interaction can become a better experience for both you and the customer. To make interactions successful then you need to be able to manage your side of the conversation. This allows the customer the opportunity to resolve their issues and for both of you to be able to leave the interaction in a positive frame of mind. If a customer leaves you in a state of distress, then they are more likely to complain to someone else and if you leave a conversation with negative feelings then you are less likely to be able to deal with the next customer in a respectful, positive manner.

Suppose that a customer starts shouting at you, what do you do? Firstly, you must recognise that the customer is angry at a situation and is not directing their anger at you. Therefore you do not need to defend yourself on a personal level. Of course this does not mean that you blame someone else in the hotel; the customer does not want to hear whose fault it is they want a solution for their problem.

As people, we naturally have a [defense mechanism] which starts to work when another person demonstrates anger towards us and this is what we need to control when dealing with angry customers. If we don't then the situation can very quickly become out of control and turn in to a very uncomfortable and unpleasant experience for both parties involved. To stop your natural defense mechanism from working then it is a good idea to try and deflect your thoughts to something more practical rather than argue with the customer.

An [argument] can only continue if two people are arguing, it will soon fade away if it is one sided. Your practical thoughts and actions could involve taking notes while the customer is talking, [paraphrasing] what the customer's problem is and [summarising] what the customer has said. These simple yet effective tasks will not only demonstrate to the customer that you have been listening but will also provide written evidence if needed. If the customer's [allegations] are considered a more serious nature by the hotel manager, then the notes taken might be required for proof of the customer's complaint.

Another good way to defuse a potential heated situation is to use non-verbal signs and signals. When first encountering a customer you must remember to smile and look pleased to see them, your verbal greeting should be a positive and approachable one such as "Hello, how may I help?" This immediately lets the customer know that you will try and solve their complaint. Continue to smile throughout the conversation and remain in an [open body position-->open body language]. Open body positions are less defensive, which allow the customers to feel more at ease with you.

The most successful hotel [employees] will learn everything they can about their hotel and how it can serve the customer better. They will also find out what customers are likely to expect and want; this will help to avoid conflict situations. The employee should go out of their way to do this by asking questions and really listening to the answers and making the customer's stay the best possible experience they can have. The [golden rule] when dealing with customers is that the customer is always number one. The customer is not there to interrupt your real work they are your real work. If it wasn't for customers you would not be employed in the hotel trade. The customer's needs should take priority over all other work given to you. Customers will revisit the hotels where they feel the happiest and have the best experiences. Good customer relations are far more important to a successful hotel than any advertisements or image building. Discourtesy, disrespect, indifference and slow service will all leave a customer with negative feelings and they will simple stay away from your hotel or worst give it a bad [reputation].

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As with the hotel itself staff positions in the restaurant can vary greatly depending on the type of hotel. In general the restaurant staff can be placed into two main categories: food preparation and service staff and drinks preparation and service staff.

Food preparation staff are staff that usually stay in the kitchen and prepare and cook the food. They might occasionally come out into the public restaurant if a customer has asked to see the [chef], this could be to compliment the food or complain about a [problem] with the food.

The drinks preparation and service staff are those staff that take orders from the guests and/or [carry] those orders to the table e.g. [waiters]/[waitress]es and bartenders. Alcoholic Drinks are usually prepared behind a drinks [bar] in the restaurant, while non alcoholic drinks, e.g. [coffee] and [tea], are prepared in the kitchen in a special department called the Stillroom.

The drinks bar will need to hold a license to be able to serve alcoholic drinks and it must only serve alcoholic drinks to people that are over the legal limit. The legal limit is the age a guest has to be to buy an alcoholic drink; this age varies from country to country. All staff that serve alcoholic also need to be the correct age according to the country's legal limit. The bar could have a manger, bartenders/ barmaid and drinks waiters; this will depend on the size of the bar and the amount of customers it caters for.

The bar manager will have sole responsibility to ensure that the bar in well stocked with wines, beers and spirits and that the bar makes a profit from its sales. A bartender's/barmmaid's job can vary from establishment to establishment. In some countries bartending can be a temporary job while earning extra money, e.g. a university student working in their spare time to fund their course and living expenses while away from home. In other circumstances a bartender can be a highly trained professional, who has to have the skills and knowledge to know and understand drink recipes e.g. making [cocktails] to customer's specifications and they will be expert in serving techniques, have vast knowledge on alcohol contents, correct gas mixes and licensing law. These bartenders will tend to work in the same bar over a period of years and develop good customer working relationships. The drinks waiters/waitresses are the staff that take orders from the customers, who are eating their meal, and then collect the drinks from the bar and deliver them to the customer. This can be a very challenging role as the customer could ask the waiter to recommend a drink. For example, the customer could want to know which would be the most suitable red wine to accompany the beef dish.

There is a vast range of food preparation staff that can be found in a hotel's kitchen. In a large establishment the kitchen staff tend to be organised into sections; starters and salads, main course and sweets.

The Head Chef will be responsible for the smooth running of the kitchen as a whole, while Chef de Parties will run each individual section. As with Chef de Partie there is a French term for most of the positions in a kitchen. The most commonly used ones are Chef de Cuisine (Head Chef), [Sous Chef] (Second or Deputy Chef), Commis Chef (assistant chef), Apprenti (Apprentice Chef) and Chef Patissier (Pastry chef).

These terms tend to be used in kitchen rather than the English terms even if the restaurant is in a country where English is the main language spoken. These staff will be qualified and experience in their specialist department of the kitchen. There are many other ancillary personnel that can be found in a kitchen such as the Aboyeur (Kitchen Announcer sometimes called the Barker), Plongeur (the person who washes up the pots and pans), Commis de Cuisine ([Porters]) and of course the Serveurs (waiters/ waitresses).

As you can see from the amount of staff a restaurant could have, it can be a very busy place to work. One of the greatest advantages of working in a restaurant is that there is nearly always a role that will suit your requirements. If it is a temporary summer job that you are looking for then a bar or kitchen assistant's job will suit, but if you are looking for something more permanent then there are lots of specialist roles to choose from.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2013-10-29 05:41:44" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(36) "Restaurant Jobs and Responsibilities" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u7"]=> object(stdClass)#330 (18) { ["id"]=> int(88) ["name"]=> string(34) "Restaurant Menus and Taking Orders" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(84) "One of the most important jobs in any restaurant is taking an order from a customer." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:06:53+00:00" ["sort_order"]=> int(7) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/7" ["reading"]=> object(stdClass)#331 (13) { ["reading_id"]=> string(2) "68" ["id"]=> string(2) "68" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "88" ["reading_name"]=> string(34) "Restaurant Menus and Taking Orders" ["reading_content"]=> string(4068) "

One of the most important jobs in any restaurant is taking an order from a customer. If there are mistakes in the order then there will be mistakes in the preparation of the order and the customer will inevitably [complain].

To be able to take an [order] correctly, you need to be able to understand the [menu]. This is not just a case of being able to read the menu but also understand what certain terms mean. For example if a [dish] is described as being "Au Gratin" then you need to be able to tell the customer that it either comes with a layer of cheese or [breadcrumbs] and is lightly [grilled].

Menus tend to be set out in two main ways and as with most restaurant language there are French terms for these; A la carte and Table d'hote. An A la carte menu has all of its dished individually [priced] while a Table d'hote menu is a set menu with limited choices and one fixed price for the complete meal. Table d'hote menus are very popular with larger parties because the food can be ordered in advance, prepared earlier and therefore served much quicker.

Some restaurants might have a bar menu, where dishes are individually priced and are displayed on [chalkboards] around the bar; these menus can change their content daily. Quite often these bar menus will have a special dish of the day or a dish described as a [house speciality].

The setting out of a menu is very important not only to the customer but also to the waiter/waitress. The customer wants a menu that is easy to read and understand, while the waiter/waitress needs to be able to locate items quickly to be able to find them for the customer. For these reasons menus are usually set out in sections, which differ depending on the type of menu.

An "a la carte" menu is usually set out in soups and starters, main courses, fish dishes, side orders and sweets, while a Table d'hote menu will have sections depending on how many courses are available.

Restaurants tend to include beverages such as tea, coffee and soft drinks on the main menu but will have a separate menu for wines and beers.

Certain restaurants will have children's menus and Old Age Pensioner menus, both serving smaller portions at cheaper prices.

Taking an order from a customer is a skill that needs to be learnt. The waiting staff will need to know all of the dishes on the menu, their names, what [ingredients] they contain, how they are cooked, and how much they cost in order to help a customer choose their meal.

There are a few basic rules that can help the procedure of taking an order. Firstly, check that you have a pen and notepad to write down the order and that you write it neatly; it needs to be read by the kitchen staff in order for them to be able to prepare the correct dishes.

Make sure you write on the order the table number and the quantity of each dish required. Some restaurants have codes to locate tables, e.g. "Fire" could simply mean the table closest to the [fireplace].

It is a good idea to write your name or initials on each order, so if the kitchen staff do not understand what is required then they know who to ask. When the order has been taken it must be taken straight to the kitchen and given to the Kitchen Announcer, who will tell the kitchen staff what needs to be prepared.

When the order is ready to be taken to the customer's table the Kitchen Announcer will shout out the table number and the waiter/waitress will take the food to the customer.

Depending on the hotel, the orders themselves can have different names; tickets and checks are amongst the most popular terms. Understanding menus and taking orders might seem like a very challenging role in a restaurant, but like any job the more you do it the better you become. You will learn how good you are at the job by the customer's feedback and their [tips]. If a customer tips well then you know you have done a good job.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-05-18 09:08:51" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(34) "Restaurant Menus and Taking Orders" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u8"]=> object(stdClass)#328 (18) { ["id"]=> int(89) ["name"]=> string(35) "Restaurant Pastries and Baked Goods" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(60) "In this unit we discuss pastry, bread, and bakery vocabulary" ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:07+00:00" ["sort_order"]=> int(8) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/8" ["reading"]=> object(stdClass)#329 (13) { ["reading_id"]=> string(2) "69" ["id"]=> string(2) "69" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "89" ["reading_name"]=> string(57) "The pastry and bakery department of a hotel's restaurant." ["reading_content"]=> string(4064) "

One of the busiest departments in a hotel's restaurant is the [bakery] and [pastry] department. This department is responsible for making all bread products, pastry products, cakes and biscuits and any deserts used in the hotel. The bakery and pastry department, or more commonly known as the Patisserie, [commissions] could range from making a small dish of [Petit Fours] for a room service order, to a large multi-tiered wedding cake for a [buffet] style dessert serving.

During the opening times of the hotel's restaurant the Patisserie's roles and responsibilities will tend to focus on the preparation of the customer's deserts (also known as sweets and [puddings] depending on location and culture). There is a very large assortment of deserts that a restaurant can serve to their customers, but to make categorizing deserts easier you can think of them as hot or cold.

Hot deserts are the cereal based pudding, such as rice pudding, and pastry based sweets such as fruit pies. All of these puddings can also be served cold as in the case of Arroz con leche; a rice dish from Spain. Hot deserts tend to appear on restaurant menus in the winter months, partly because the customers want a hot desert to keep them warm, but also because a lot of these deserts are based around fruit which is in season in the later part of the year. Apple pie is a particular favourite in Great Britain in the autumn months when apples are in abundance.

There is a very large range of pastry based dishes that can be found on menus. The type of dish will depend on what type of pastry it is made from, e.g. the structure and appearance of a dish made from short pastry will be complexly different from a dish made from [choux pastry]. Short pastries are used to make flans, pies and tarts and then will have various filling added. The fillings will vary greatly, but will mainly depend on locality of the restaurant. A Bakewell tart is a traditional English dish made from short pastry and a frangipan filling, while a Crostata di Frutta originates from Italy, also uses a short pastry, and is made of [custard] and fruit.

[Puff pastry] is used to make deserts such as vol-au-vents, cream horns and cream puffs, Eccles cakes (traditionally from England) and certain types of pies. Puff pastry deserts can be made in miniature and served as a collection of Petit-Fours. Choux pastry is probably one of the most popular pastries around the world. Eclairs, cream buns, profiteroles, and fritters are just some of the deserts made from choux pastry. One of the most dramatic deserts made from choux pastry is Gateau Vesuvius. This [gateau] is made from many layers of profiteroles, fixed together with a cream mixture and shaped to resemble a volcano. An alcohol is placed at the top of the desert and set alight so when the gateau is carried to the customer's table it resembled an erupting volcano; especially effective if the restaurants lights are turned off or dimmed.

Cold deserts tend to fall in to the ices, including ice cream, sorbets and mousses, and [sponge] based dishes, such as gateaux and sponge pudding. Rather like the pastry pies these types of dishes will greatly vary depending on what part of the world the restaurant is situated in. Eves pudding is a traditionally British desert made from Victoria sponge and apples and Gateau Basque is a traditional caked based desert from France. Ice based dishes can also be numerous having such a large range from country to country. Over the last few years a desert made from a mixture of meringue, ice cream, cream and fruit called a Mess has become very popular, particularly in England with the most famous example being Eton Mess.

All deserts are nearly always served with a cream, custard or a sauce. Therefore a pastry chef must be very highly skilled in not only sauce making but also using a [piping bag] as this is the main method used to add creams, custards and sauces to a desert quickly and precisely.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-05-18 09:25:01" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(35) "Restaurant Pastries and Baked Goods" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u9"]=> object(stdClass)#326 (18) { ["id"]=> int(68) ["name"]=> string(11) "Fine Dining" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(126) "The hotel’s restaurant is one of the most important features for guests, and has to keep the highest standards at all times." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:17+00:00" ["sort_order"]=> int(9) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/9" ["reading"]=> object(stdClass)#327 (13) { ["reading_id"]=> string(3) "104" ["id"]=> string(3) "104" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "68" ["reading_name"]=> string(11) "Fine Dining" ["reading_content"]=> string(3939) "

Nowadays, the hotel’s restaurant is one of the most important features for guests, and has to keep the highest standards at all times. These standards are not only reflected in the food but also in the service, which should be attentive but not too [intrusive].

A guest's first impression of the restaurant counts for a lot and as such preparation for the evening service begins several hours before the doors open. Waiting staff often have responsibility for keeping the restaurant area clean, which can involve a lot of work. Junior members of the [F&B] department will find themselves folding [napkins] and polishing [cutlery] for hours and hours before they even see a guest. After all the preparation has been done the staff can [lay the table].

A few hours before service, the restaurant supervisor liaises with the chef who walks him through any daily specials. This is very important as this supervisor will need to make sure all servers are aware of the menu and can offer advice and recommendations if they are asked, and also so the [sommelier] can offer suggestions on which wine [pairs] best with this dish. At the same time, the restaurant supervisor can update the chef on the exact number of [covers] booked in for the night and confirm whether there are any special [dietary requests].

After all staff have been told about the nightly menu changes and the [amuse bouche] of the day, it is time for a final check of the restaurant and the staff.

As the diners start to arrive, it is up to the supervisor to [pace] the service so that the kitchen doesn’t get too many orders at once. This can be done by taking more time with each diner to slow things down, or by taking orders from multiple tables at once to speed things up. Each time an order is taken, the supervisor will take the [chit] into the kitchen where the head chef will be waiting at the [pass] to receive it.

After each course, plates are cleared and the table crumbed down so that it looks as good as it did when the diner arrived.

In most restaurants each waiter is assigned a section for which they are responsible. The same waiter will often take an order, serve it, and clear it away. This means that the waiter is always rushing from one point to another, which can mean that a guest may have trouble getting their attention. In a growing number of of restaurants, [floaters] are used to help with this. These are staff who have no specific function, but rather stay in the restaurant, available if a guest should want to ask a question or have complaint.

Even in the finest restaurant, complaints are unavoidable which means that every single member of the team should be capable of resolving the complaint in a way which satisfies the diner. These resolutions could range from a simple apology to a [complimentary] dessert or in more serious cases [comping] the whole meal.

Diners who end the meal feeling full and satisfied often leave a gratuity to show their appreciation for the staff. In most hotels and restaurants, these tips are shared between the staff so that everyone from the kitchen porter to the manager receive the same amount.

During the night shift, the restaurant is re-set for breakfast service, which thankfully is less formal and is often in the form of a [buffet] rather than a la carte. It is also easier to predict as generally breakfasts are closed to [walk-ins] so the number of covers is known in advance.

The one complication with breakfast service is the room-service orders which tend to be more common in the morning than during the evening.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-05-31 11:50:31" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(11) "Fine Dining" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u10"]=> object(stdClass)#324 (18) { ["id"]=> int(64) ["name"]=> string(12) "Housekeeping" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(50) "This unit contains common Housekeeping vocabulary." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:34+00:00" ["sort_order"]=> int(10) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/10" ["reading"]=> object(stdClass)#325 (13) { ["reading_id"]=> string(3) "105" ["id"]=> string(3) "105" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "64" ["reading_name"]=> string(21) "Housekeeping Dialogue" ["reading_content"]=> string(3493) "

In the staff room of the Elliot Hotel, two house-keepers are discussing their day so far:

Mary: At last a break, I feel like I have been on my feet for days!

Sarah: Yes, it has been a tough shift today. Twenty six departures and 14 stays. I don’t know how we are going to finish everything on time.

Mary: I know. I am only half-way through, that last room I cleaned was [filthy]. I am always amazed that people can leave the room in that kind of state. I would be embarrassed to do that.

Sarah: How bad was it?

Mary: Well, I won’t tell you what I found in the sink, but I had to [sanitize] it twice! And oh, the smell. I used almost a whole can of [deodorizer] before it was gone.

Sarah: Yuck. I have been quite lucky today. Most of my rooms were not so bad, but one of them had a horrible chocolate stain on the [bedding]. At least I hope it was chocolate.

Mary: How many rooms do you have left?

Sarah: Just 6 stays, but I said I would work late and [deep-clean] the two empty rooms.

Mary: Ah, ok. I suppose at least with the stays you don’t need to worry too much about [scrubbing-->scrub] the bathroom, just a little [dusting] and [polishing].

Sarah: Yes, but you know that Miss Simms is on duty today so we have to make sure that the rooms are perfect, and every single item on our [check-list] is done. You know what she says “[cleanliness] is next to godliness”.

Mary: She shouted at me the other day for not [replenishing] my [cart] at the end of my shift. I told her that I would do it in the morning, but that wasn’t good enough for her. I think she has forgotten what it is actually like to do the job and not just supervise.

Sarah: I know. The worst thing is she has decided to run another training session on using [hazardous] chemicals, and it’s on my day off so I have to come in. I mean, nothing has changed since the last training so what is the point?

Mary: I have absolutely no idea, the last training was only a month ago and we haven’t got any new staff, maybe she just wants to feel important.

Sarah: That could be it. Did you hear about what happened to Jane yesterday?

Mary: No what?

Sarah: Well she was doing some guest [laundry] and there was a red sock left in the washing machine, well, the whole wash came out pink. Miss Simms was so angry that she gave Jane every single [turndown] shift for the next two weeks so now she has to come in twice a day.

Mary: I think that’s a bit unfair, accidents happen.

Sarah: Yes, but I heard that Jane didn’t [report] a few technical problems with the rooms last week, so Miss Simms was already angry at her.

Mary: I see. Do you know when the new room [supplies] will be coming in?

Sarah: The day after tomorrow I think. I know that I have the ballroom [scheduled] for a full cleaning then and we need the delivery before I can do that, we are out of [disposable] gloves.

Mary: Great. Anyway, I suppose I better be getting back soon. Is John working today? I need a strong man to help me with the bags of [linens-->linens].

Sarah: Yeah, he should be in the bar area now, or if not in the basement. If I see him, I will tell him that you want him.

Mary: Thanks.

Sarah: See you around Mary. " ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-02-18 12:25:32" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(12) "Housekeeping" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u11"]=> object(stdClass)#322 (18) { ["id"]=> int(65) ["name"]=> string(26) "Reception and Reservations" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(121) "Depending on the size of the hotel, a guest's first contact will be with either reception or the reservations department." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:46+00:00" ["sort_order"]=> int(11) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/11" ["reading"]=> object(stdClass)#323 (13) { ["reading_id"]=> string(3) "106" ["id"]=> string(3) "106" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "65" ["reading_name"]=> string(26) "Reception and Reservations" ["reading_content"]=> string(3382) "Depending on the size of the hotel, a guest's first contact will be with either reception or the reservations department. These departments will [deal with] the reservation from the first call through to the moment of arrival.

So how does a typical reservation go?

Traditionally, potential guests were sent [brochures] which gave information about the hotel, the facilities and of course the [tariff] showing the prices for both [peak] and [off-peak] periods. These are the standard prices of the hotel before any special offers or discounts and are known as [rack rates]. Some hotels still send these brochures but many rely on their website to give this information.

So when the guest phones the reservation department, they already know about the hotel and the choice of rooms available.

Now, imagine a guest calls asking to reserve a room for one night. The receptionist would ask about the guest's [requirements] i.e. the type of room, the number of people in the party, whether they would like dinner in the hotel restaurant. Once the receptionist has all the necessary information they can check their computer system to see if they have any [vacancies] matching the guests needs. They do, in fact they have a choice of a standard room or a premier option at a higher price. The receptionist describes the rooms and the guest decides on the standard option. If the hotel has several empty premier rooms, the receptionist may try to [up-sell] the guest by talking about the benefits of the premier room, or maybe even offer a [discount]. However, if the hotel is near full [occupancy], there is no need to offer a discount as the room could be sold at rack rate to another guest.

Once the choice of room has been made, the receptionist needs all personal details of the guest which they put into the system. They will also need to request a [deposit] to complete the reservation. Nowadays, deposits are usually made by credit card, but if the guest is sending a cheque for the deposit the room will be [blocked] until the deposit arrives and is processed at which time the reservation is finalized.

The hotel system will generate a confirmation letter or email which will [inform] the guest of anything they need to do [prior to] arrival and details of hotel policy regarding check-in times and most importantly the reservation number.

Unknown to the guest is the room that they have booked may not be the one that they finally stay in as it is common for reservations to be moved around to fit in the maximum number of guests. However, the guest can be sure that the room they booked is the minimum standard they will receive.

When the guest arrives at the hotel, they can be identified by their reservation number which makes it easier in large hotels where several guests with the same surname may be arriving on the same day. If the hotel made any changes to the reservation before the guests arrival, the guest may ask why they are not in the room which they expected. Usually the answer to this is that they received a free [upgrade]

During check-in, the guest will be asked to [provide] [identification] to prove they are who they say they are, and also a credit card for [pre-authorization] even if they are paying in cash.

After this the guest is given their key or [key-card] and the stay can begin.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-06-01 12:10:53" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(26) "Reception and Reservations" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u12"]=> object(stdClass)#320 (18) { ["id"]=> int(63) ["name"]=> string(11) "Guest Rooms" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(96) "This unit contains guest room vocabulary and a conversation between hotel receptionist and guest" ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:01+00:00" ["sort_order"]=> int(12) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/12" ["reading"]=> object(stdClass)#321 (13) { ["reading_id"]=> string(2) "53" ["id"]=> string(2) "53" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "63" ["reading_name"]=> string(11) "Guest Rooms" ["reading_content"]=> string(3817) "Dialogue between hotel receptionist and guest:

Receptionist: Hello and welcome to the Mayflower hotel, may I take your name sir?

Mr Smith: Hello, yes my name is Todd Smith and I have a reservation today for three nights.

Receptionist: Hello Mr Smith, yes I see we have you booked into one of our [singles] for two nights and then the third night in our honeymoon [suite], is this correct?

Mr Smith: Well not exactly, I was supposed to have a [double] room for the first two nights before moving to the suite.

Receptionist: Oh. I am very sorry, let me just see what I can do..... Well, I am afraid that all of our doubles are occupied, but I could do a [twin] for single occupancy. As this is our mistake, there will be no additional charge for single occupancy so the room would be the same rate as the single. Would this be OK sir?

Mr Smith: I suppose it will have to be. Can I just check that the twin also has a [balcony], oh and a [safe].

Receptionist: Yes all of our rooms are equipped with safes. We actually could offer you a choice of a twin with a balcony facing the garden or a sea view twin on the ground floor with a [terrace].

Mr Smith: Actually, I think the one with the terrace sounds good.

Receptionist: Wonderful, you will like this room it has recently been redecorated and is now one of our more [tasteful] rooms. It is room 114 down the hall and to the left.

Mr Smith: That sounds good. Does it have a shower or bath?

Receptionist: The [en-suite] bathroom has a bath with shower above it.

Mr Smith: So I will take that one. Now, about the suite. Do you have any [adjoining] rooms available for that night?

Receptionist: I am afraid not sir, we are fully booked on that night.

Mr Smith: I knew I should have asked when I made the original booking. Well, my fiance's 9 year old son needs to be accommodated. Can you suggest anything?

Receptionist: Actually that shouldn’t be a problem. The suite which we have you booked into is very [spacious] so we could easily place a [foldaway bed] in there for the night and you would still have lots of space.

Mr Smith: That might actually be a better option. Thank you. Could I request that all sweets are removed from the [mini-bar] before we take the room?

Receptionist: Certainly, I will make a note for housekeeping to do that. Oh, and of course you will need [toiletries] for three and an extra [robe].

Mr Smith: Thank you very much.

Receptionist: No problem at Mr Smith. Would you like outgoing calls blocked on the direct-dial phone?

Mr Smith: No, I don’t think that is necessary. Oh does the suite have a [kitchenette]? Johnny, her son, is going through a phase of only eating tuna sandwiches for breakfast and I doubt your breakfast menu includes those.

Receptionist: Unfortunately it doesn’t, but it will be no problem to request tuna sandwiches from the kitchen. I will make a note to do it the night before.

Mr Smith: Wow, I must say I didn’t expect such great service. Mary told me the staff were very welcoming, but this is amazing.

Receptionist: We do our best sir. There may be more [luxurious] hotels in the area but we do our best to provide higher levels of service than they do.

Mr Smith: I can see that. I really appreciate your help today. Can I pay in cash now for the [pay-per-view] TV for the twin room?

Receptionist: Certainly, but it could just go on the bill if that is easier for you?

Mr Smith: NO! Sorry, I mean no I would rather pay now..

Receptionist: Certainly sir, that will be $14 per night for full access so $28 for the two nights.

Mr Smith: Thank you. So its room 114 down the hall and to the right?

Receptionist: To the left. " ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-06-07 13:10:35" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(11) "Guest Rooms" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u13"]=> object(stdClass)#318 (18) { ["id"]=> int(66) ["name"]=> string(17) "Health and Safety" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(200) "One of the most important aspects of working in a hotel is knowing about correct health and safety procedures to reduce the risk of accidents and if an accident happens how to perform basic first aid." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:24+00:00" ["sort_order"]=> int(13) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/13" ["reading"]=> object(stdClass)#319 (13) { ["reading_id"]=> string(3) "107" ["id"]=> string(3) "107" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "66" ["reading_name"]=> string(17) "Health and Safety" ["reading_content"]=> string(3650) "

One of the most important aspects of working in a hotel is knowing about correct health and safety procedures to reduce the risk of accidents and if an accident happens how to perform basic [first aid].

Most hotels have compulsory basic health and safety training for all employees. During these training sessions, employees learn how to use the items in the [first aid kit] by practicing treatment of imaginary injuries.

For example, if you are told that a chef in the kitchen has cut his hand on a knife, you could apply a [plaster] to the cut to stop bleeding. Or, if a guest burns themselves on the hot buffet, you would apply a cream and then a [bandage]. These training sessions help employees be better prepared for the risks which cannot be avoided.

Perhaps even more important than this is the act of [prevention], which can be achieved by training staff on what to do to avoid risks. Imagine the situation of a housekeeper mopping the floor. The floor will be wet for some time so it is important to put up a sign warning against [slips]. This may seem obvious but often it is not done. Another obvious, but often ignored practice is keeping a list of phone numbers for doctors by reception. This way, no time is wasted when a guest asks for a doctor. This could be very important if the illness is [contagious], as other guests could be at risk.

Each area of the hotel can present different risks to the health and safety of guests and staff, and as such it is a good idea for a [risk assessment] to be carried out at least twice a year. This assessment shows all potential risks and how they can be avoided or at least minimized. These assessments cover all areas from [hygiene] to fire prevention and are usually done by a [designated] safety specialist who has had greater training, this person is often a qualified first-aider who can perform more advanced treatment such as [CPR] if someone is unconscious or not breathing.

Although fire prevention is covered in the risk assessment, it is also checked more frequently as fire can be the biggest risk in a hotel. All [smoke detectors] need to be tested every 2 weeks to make sure that they are in good working order. Fire extinguishers also need to be checked for signs of damage, and if used must be replaced with new ones. [Emergency exits] have to be kept clear at all times, which means making sure staff know how important this is. It is also important to carry out a [fire drill] at regular intervals, this can be difficult to arrange as guests will be forced to leave the building and meet at a designated [assembly point] which of course can cause inconvenience for them. Despite this difficulty, it must still be done.

The second major safety concern in hotels comes from the kitchen, in particular [food poisoning]. Of course, no chef would knowing serve food which could poison a guest, but accidents happen and it is possible that poor storage of fresh food or [inadequate] hygiene in the kitchen can cause an outbreak of food poisoning. If this happens, the kitchen should be closed immediately until the source of the poisoning can be found.

Of course it is impossible to eliminate all risks, a guest may not be aware that they have an [allergy] to a certain product. Guests who are sunbathing often suffer from [heat stroke] even though they know about the risk. Hotel workers must remember that while relaxing on holiday, people often don’t think about dangers and as such must think about them for the guest. So if you see an elderly woman sitting on the terrace in bright sun, offer a parasol or a glass of water. " ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-07-07 11:59:10" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(17) "Health and Safety" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(7) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" } } ["u14"]=> object(stdClass)#316 (18) { ["id"]=> int(81) ["name"]=> string(16) "Hotel Management" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(89) "This unit contains common hotel management vocabulary and a dialogue of a job interview." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:37+00:00" ["sort_order"]=> int(14) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/14" ["reading"]=> object(stdClass)#317 (13) { ["reading_id"]=> string(3) "108" ["id"]=> string(3) "108" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "81" ["reading_name"]=> string(16) "Hotel Management" ["reading_content"]=> string(4007) "A job interview:

Owner: Good morning and thank you for coming in today Mr Jones. I must say I am very impressed with your CV.

Mr Jones: Thank you. It is a pleasure to be here. I have always admired this hotel.

Owner: Well, lets get down to business. I see that you are currently the [operations manager] at the Kingfisher.

Mr Jones: Yes, that is correct. I have been in this position for five years now.

Owner: Could you tell me a little about your responsibilities?

Mr Jones: Certainly, well, I am in charge of the daily running of the hotel which means working closely with the staff and making sure that all tasks are done to the highest standard. At the moment I seem to spend most of my time [mediating] disputes between staff. I also have two [duties] a week when I am in charge of the hotel.

Owner: You mean when the [general manager] is away?

Mr Jones: Not exactly, the GM is still there but we have a system where each of the [management team] take duties so the GM isn’t disturbed and we only go to her when it is absolutely necessary.

Owner: I see. So you are used to working independently I assume.

Mr Jones: I am.

Owner: So what would you say are the biggest challenges in your current job?

Mr Jones: That’s easy. The hardest thing is making sure that our high [standards] are [maintained]. Just last week, we had a surprise inspection from the AA to check that we still deserved our 4 star rating.

Owner: How did it go?

Mr Jones: Very well, we kept our rating. It was stressful though, we had a few members of staff off sick and I ended up working in the restaurant taking orders.

Owner: So it sounds like you are quite hands-on in your work.

Mr Jones: I am, but sometimes I think this could be my weakness as I often do a job myself instead of [delegating] it to another member of staff.

Owner: Aha, well I suppose in your current position that is probably OK, but if you are successful here, it will have to change. I wouldn’t want my GM waiting tables. The GM should [represent] me directly and as such must maintain authority.

Mr Jones: Yes, I realize that. What exactly does the GM do in this hotel? It seems the responsibilities vary from hotel to hotel.

Owner: As you know we are quite a small hotel, I suppose you could call us a boutique hotel. We do not have a marketing department so one of the major roles is [devising] and [implementing] marketing campaigns.

Mr Jones: That sounds good. How have you been advertising so far?

Owner: We send brochures to our existing client base and attract new clients via our website and of course online [booking agents]. It works quite well, but we need to improve our [branding] so we can attract our target [demographic]. And of course [networking], as this is a small town it is always important to build good contacts with other businesses.

Mr Jones: Ok, and apart from that?

Owner: A lot of administrative tasks such as preparing [timetables] and of course making sure [budgets] are followed.

Mr Jones: I am glad you mentioned that. In my current position I am also responsible for making sure we stay in budget which I am pleased to say we do. But the owners have started [cutting back-->cut back] on investment which is making it hard to stay at the same level.

Owner: You wouldn’t have to worry about that here. My personal rule is that a minimum of 25% of the profits are invested back into the hotel. As you can see, we have completely renovated the public areas and next year we plan to modernize the kitchens. The staff seem very happy here, we have a low staff [turnover] so you would be working with a steady team.

Mr Jones: Excellent.

Owner: May I ask if that is the reason you are leaving your current position?

Mr Jones: No, I am leaving because I would like to develop myself and unfortunately the Kingfisher doesn’t promote [in-house].

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Presenter: Hello and welcome to another edition of ‘Talk Back’. Today we are talking about unusual requests and we are joined by Mark Tomas, a concierge from a well-known hotel in the city.

Concierge: Hello everyone. It’s a pleasure to be here with you.

Presenter: So Mark, can you tell us which hotel you work in?

Concierge: I am afraid not. I will be telling you some true stories about some of our guests but as I still work there [discretion] is important.

Presenter: I understand completely. Well, I am sure our listeners would love to hear a little about the unusual requests you have had.

Concierge: In my time as a concierge we have had a lot of [demanding] guests staying with us and some of their requests were very strange. Once we had a couple who were planning their [wedding reception] at the hotel and they wanted a Spanish singer who they heard while they were on holiday in Spain the previous year. It took some time but we [tracked down-->track down] this man and arranged for him to play at the reception.

Presenter: You mean he flew over just for this reception?

Concierge: Exactly, it cost a lot but it was worth it. The couple were so happy.

Presenter: It sounds like you really did [go the extra mile]!

Concierge: Well, we always [try our best-->try your best] to satisfy our guests.

Presenter: Have you ever [let down] a guest?

Concierge:Of course, sometimes a guest will ask for something which just isn’t possible. For example, several years ago we had a guest who arrived late at night after the kitchen had closed and demanded a [vegan] meal. When he made his booking he didn’t say anything about arriving late, so reception thought he was a [no-show] and cancelled his order. The only thing I could do was offer him one of our standard [vegetarian] options.

Presenter: Do you get many [fussy] eaters?

Concierge: Oh yes, especially recently. It seems that half of our guests are on one diet or another. It drives our chef crazy because he has to [modify] his dishes to suit the guest. Another problem, can come from guests who wake up in the night with a [craving] for a particular dish which isn’t on the room service menu.

Presenter: And what about outside of the restaurant. Are the guests as demanding when it comes to their rooms?

Concierge: Oh yes. We actually had a funny situation last week. A lady checked in and after looking at her room she came down and asked me to go up to her room with her. When we got there she explained that the room wrong. I asked why and she told me that according to Feng Shui, the furniture was in the wrong places and the flow of energy wasn’t good.

Presenter: How did you [sort it out-->sort out]?

Concierge: I got two of the waiters and together we rearranged the entire room to her liking. It wasn’t easy but after 2 hours we had [exceeded] her expectations.

Presenter: I hope you got a good tip. Are all of the requests so difficult to [fulfill]?

Concierge: No, most of the time they are something small like a guest asking me to [pop out] and buy them a brand of cigarettes which we don’t stock in the hotel. Or that a particular item is included in the [welcome basket]. We also have guests whose only request is asking us to [bend the rules] and let them smoke on their balcony.

Presenter: Those sound easier enough. What was the hardest thing a guest has asked you to do?

Concierge: That’s easy. Well I am allergic to cats and we have a regular guest who always brings her 3 cats with her when she stays. Once, she asked me to [take care of] them while she went shopping. I spent two hours with the cats and then 3 days sneezing. It was horrible.

Presenter: Wow, that really is dedication to your job. 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English 4 Crypto is a self-paced English course with terminology centered around fintech, cryptocurrency and blockchainin vocabulary.


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Our software is powered by English4Work.com, a company that specializes in workplace training programs for various industries including: AccountingInformation TechnologyHotels and Tourism, and Medical English.

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Everything is FREE right now, so come in and poke around. Leave feedback at info@english4wok.com 

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If you're working in, or thinking of working in the hotel industry, it's important to know the differences between the many types of hotels that exist today. Just as hotel guests compare the [facilities] and [amenities] offered by each hotel, before choosing the best fit for their planned vacation or business trip, any potential hotel employee will want to find the work [environment] that appeals to them the most!

In the past a hotel could be chosen simply by the number of stars next to its name, or the cost of a room. Nowadays there are not only hotels to suit every [budget], but also to satisfy the needs of all sorts of different clients. Hotel guests may be families vacationing with children, couples on their [honeymoon], single businessmen and women, needing extended stay accommodation, or large groups attending meetings, [conferences] and exhibitions.

Hotels have sprung up worldwide, that cater to the very specialized tastes of their guests. Some people want to stay in [eco-friendly] surroundings, some want to take their pets with them when they travel, some want to learn a skill, like cooking or painting, and others want to do nothing more than spend their days in bubbling spa water, eat 'healthy' food and lose some weight.

All hotels, regardless of price and style, share certain characteristics. At the lower end of the market, they offer travelers the basics: a simple room with a bed (or beds) to sleep in and use of a bathroom. At the upper end of the market, on the other hand, guests may experience the ultimate in luxury and comfort: they stay in designer styled rooms and suites with custom made [fixtures and furnishings], and enjoy superior facilities and services. Luxury hotels offer everything from indoor and outdoor swimming pools to gourmet restaurants and spa treatment and fitness centers. However, the height of luxury for many guests is that they are cared for by multiple members of hotel staff, whose job it is to make them feel [pamper]ed!

Hostels:
Perhaps the most basic of hotel types is the hostel. Popular with backpackers and travelers on very limited [budgets], hostels offer little more than a place to sleep. Accommodation is often in shared rooms with shared bathroom facilities and, if guests are lucky, there may be a kitchen of sorts, where food can be heated and drinks made. For students and young people, more interested in the trip than in where they catch a few hours sleep, a hostel is often seen as a place to meet up with other like-minded travelers, and its lack of comfort is happily ignored.

Motels:
A motel is a simple hotel, designed to accommodate motorists on long trips, who need to break their journey for a night before continuing on to a final destination. Motels originated in the United States, where they were first seen along empty stretches of the new Interstate Highways. The main feature of their design was the way individual rooms were built facing parking areas and rooms could be entered without having to pass through a lobby, as you would in a hotel.

A typical motel room contains one or more beds, a TV, a small kitchen area with refrigerator and microwave, and a bathroom. Guests generally check-in at an on site [reception] office, pay in advance, and [vacate] their rooms when they are ready to continue their journey.

In recent years and in many countries, motels have developed an unfortunate reputation as places where rooms can be rented by the hour, and where guests are not of the most desirable type! However, many [motel chains], both in the United states and in Europe have concentrated on improving their image by renovating properties and adding amenities such as restaurants, coffee bars and swimming pools. Many motels close to popular holiday destinations can be as comfortable as some of the more centrally located hotels, making them a good option for both short and long stay visitors to the area.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2013-11-19 20:10:53" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(29) "Introduction to Hotels Part 1" ["locked"]=> string(1) "0" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u2"]=> object(stdClass)#340 (18) { ["id"]=> int(92) ["name"]=> string(29) "Introduction to Hotels Part 2" ["active"]=> bool(true) ["enable_audio"]=> bool(true) ["enable_pictures"]=> bool(false) ["user_id"]=> int(31658) ["public"]=> bool(false) ["locked"]=> bool(false) ["is_deleted"]=> bool(false) ["description"]=> string(121) "When choosing a hotel for a longer stay or a vacation abroad, many people look first to those with the most famous names." ["created_at"]=> NULL ["updated_at"]=> string(25) "2018-04-02T15:31:48+00:00" ["sort_order"]=> int(2) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/2" ["reading"]=> object(stdClass)#341 (13) { ["reading_id"]=> string(2) "72" ["id"]=> string(2) "72" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "92" ["reading_name"]=> string(29) "Introduction to Hotels Part 2" ["reading_content"]=> string(4856) "

Chain Hotels:
When choosing a hotel for a longer stay or a vacation abroad, many people look first to those with the most famous names. Whatever country you live in, the [brand names] Hilton, Radisson, Best Western, Marriott, or Ritz Carlton, for example, are likely to be familiar. Often starting with just one hotel, each of these companies have invested in other properties, to create a chain of hotels.

Although they may be located in many different countries, the main feature of these chain hotels is that each hotel (of the same name) can be expected to offer the same level of comfort and hospitality. For many guests, the hotel name alone is enough to convince them to [make a booking].

Resort Hotels:
Of course, even a great name is not enough if a hotel is not in the right location!

Resort Hotels are so called because they [cater to] people who want to stay in popular holiday destinations. Traditionally, the seaside and the mountains are preferred locations. Coastal towns and mountain villages in many countries were known as 'resorts' long before the big hotels moved in, but sometimes it is the arrival of one of the larger, well known hotels that indicates the development of a new resort. The hotel itself then becomes the main center of activity, providing all the facilities, entertainment and home comforts a guest desires, with no need to venture outside the hotel grounds at all.

Typically, a resort hotel will contain a selection of different room types of varying prices. The cost of a room will depend on such things as its size and the number of beds it contains, as well as the time of year (the [holiday season]) and the number of consecutive nights booked. Many resort hotels offer [package deals], where prices might also include all food and soft drinks taken over the course of a guest's stay.

The better and higher rated (four and five star) hotels generally offer rooms containing all the necessary amenities, such as television, mini-bar, safe, ironing board, hair dryer, bath robes and [complimentary toiletries]. Room service allows guests to take meals in their rooms, if they choose. Shared facilities are likely to include swimming pools, restaurants and bars. Luxury brand Resort and Spa hotels will also have fitness and spa treatment centers, offering a variety of (sometimes very exotic!) treatments, all either at an extra charge or included as part of a 'package'.

Business and Conference Hotels:
Business and Conference Hotels (as you might have guessed!) are those that have been designed with business clients in mind. They are often located in [designated business areas] of large cities, with easy access to exhibition centers and city transport links. The main function of business and conference hotels is the provision of all the services and facilities related to the carrying on of 'business as usual', whilst key corporate executives and their staff are away from their regular workplace.

The growth of global business has led to an increasing demand from [corporate clients] for accommodation tailored specifically to the needs of busy executives and management teams. Large corporations often choose to hold their annual general meetings, or stage training sessions or exhibitions in locations that are convenient and accessible to large numbers of national and international company employees. Business and Conference hotels are expected to satisfy both the work and the leisure needs of their guests for the duration of such events.

Rooms in this type of hotel are designed with businessmen and women in mind and always provide, along with all the expected comforts, work areas with office supplies and wi-fi connections. Common areas in these hotels are likely to include large meeting rooms, with all the latest audio-visual technology installed, staffed office spaces for the sending and receiving of faxes, or for photocopying and distribution of documents, as well as access to external courier services, such as FedEx, UPS or DHL.

Other facilities and services include: [banquet halls] for large formal dinners, provision of snacks during breaks in meetings, and the availability of fully equipped fitness centers – in which business guests may burn off excess calories from the previous day's 'Informal Business Lunch'.

Business and conference hotels depend, more than any other hotel type, on establishing ongoing relationships with their clients and are often fully booked, well ahead of important local exhibitions and Trade Fairs. Such events can fill even the largest of cities to bursting point, and make the finding of even a single hotel room a virtual impossibility.

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Apartment Hotels:
Another type of hotel, the Apartment Hotel, can be found in large cities and popular resort areas alike. This type of hotel, whilst having all or many of the facilities of a regular hotel, such as the reception, dining and leisure areas, is comprised of self-contained apartments, where guests are able to [cater for] themselves, much as they might do at home.

Apartments are designed and furnished with everything a single guest or a family might need for an extended stay, including separate sleeping and living areas and fully functional kitchens, containing a full range of cooking utensils. Guests are able to book stays for as little as one week or as long as several months (sometimes even years!) so that apartment hotels suit both business people, working in the area temporarily and people relocating to the area but still not settled into their own long term accommodation.

Independent Hotels:
Many hotels, especially the older, smaller, privately owned ones, don't fall into any particular 'type' as far as having the generic features of chain hotels or business hotels. [Independent hotels] can be anything from the traditional, inexpensive Bed and Breakfast establishments of England (private houses with rooms to rent and breakfast included in the price of a night's stay) to character filled, ancient buildings in historic cities across the world, whose rooms may be small and [cramped] but whose locations and [ambiance] can command luxury brand prices. Some of these hotels, situated in historic, even romantic locations, like Venice, Paris or Rome, for example, were probably the [forerunners] of the increasingly popular 'Boutique Hotels.'

Boutique Hotels:
The term 'Boutique Hotel' was first used by the owner of a famous hotel called Morgans, in the Manhattan district of New York. The concept behind the hotel was that it should [appeal to] guests searching for perfection in every detail of their hotel 'lifestyle experience' and that this experience should be very different from that offered by a traditional chain hotel.

Needless to say, the uniqueness of this first Boutique hotel, combined with the business ambition of its owners, resulted in the creation of a chain of Boutique hotels (Morgans Hotel Group) so that now some, once 'unique', features have become [signature features], shared by each of the hotels within the group.

The original hotel's interior (as with all hotels in the group) was created by a world famous Interior Designer, and it is really this concentration on chic, artistic and luxurious accommodation, fixtures and fittings, that defines the character of this type of hotel. Boutique hotels attract guests who like to feel they are experiencing something that other more 'normal' hotel guests are either unlikely to appreciate, or perhaps unable to afford!

Eco and Green Hotels:
Eco Hotels and Green Hotels also fall into the [lifestyle category]. The first Eco Hotels began as exotic destination hotels. Located in remote areas of the world, they were often built using local materials and set in areas of great ecological importance and beauty (the jungles of South America, for example). These days, regardless of location, the terms 'eco' and 'green' are attached to hotels that aim to use as many [eco-friendly] products and materials as possible in their buildings and furnishings.

These hotels appeal to people who share the environmentalist philosophy of energy saving and conservation and, although many of them are privately owned, Eco and Green hotels have also become a significant new addition to the [portfolios] of leading hotel groups. They may offer either basic or luxurious rooms and amenities, but their main feature is their 'eco-friendliness' and their use of organic materials, which often extends from the linens you find on your bed to the food that appears on your plate.

So, as you now know, defining hotels by their 'type' involves far more than labeling them, 'One Star Economy' or 'Five star Luxury'. The expansion of hotel groups and each group's desire to be competitive in today's huge tourism and business markets, has led to the creation of more and more hotel [brand names], each satisfying a particular population of hotel guests and each tempting their clients with 'trademark' offerings in the way of [personalized] amenities and services.

Presented with so many options, “Where shall I stay?” and “Where shall I work?” are both questions that are likely to take many more hours of investigation and planning than you might, at first, have imagined!

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-05-12 07:07:50" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(29) "Introduction to Hotels Part 3" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u4"]=> object(stdClass)#336 (18) { ["id"]=> int(82) ["name"]=> string(31) "Hotel Jobs and Responsibilities" ["active"]=> bool(true) ["enable_audio"]=> bool(true) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(193) "Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: administration, guest services and support staff." ["created_at"]=> NULL ["updated_at"]=> NULL ["sort_order"]=> int(4) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/4" ["reading"]=> object(stdClass)#337 (13) { ["reading_id"]=> string(2) "66" ["id"]=> string(2) "66" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "82" ["reading_name"]=> string(42) "Hotel Staff Positions and Responsibilities" ["reading_content"]=> string(4536) "

Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: [administration], guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. [maids], [waiter/waitress] and cooks. Finally, the support staff look after the hotel itself e.g. plumbers, gardeners, and electricians.

Managers have probably the biggest range of duties than that of any other member of staff you will meet. Their roles and responsibilities will depend on the size and type of hotel. Managing Directors tend to deal with the finance and staffing issues surrounding the hotel, while general managers have a more flexible list of duties, which could include working in any area of the hotel. General Managers tend to have job titles which will let you know which area of the hotel is their responsibility. For example, an Executive [Housekeeper] will be responsible for the smooth running of the guest rooms. Front Office Managers are responsible for guest reservations while the Restaurant Manager would be in charge of the food and drink provided by the hotel. Sometimes in larger hotels a Convention Manager would be employed to coordinate all activities relating to meetings, these will include meeting with the guests to ensure that the required schedule is correctly planned.

In many hotels managers will have a variety of assistants, whose job descriptions will usually depend on the hotel's size and its [capacity]. Usually it is the role of the Assistant Manager to employ and arrange the training of new staff, supervise staff and organise the running of their department, e.g. the ordering of supplies. In smaller hotels the Assistant Managers could find themselves filling the position of absent workers. For example, they might have to fill in for the [valet] and spend time running the valet parking while the usual valet is away. Or perhaps they might have to cover for a maid and prepare [bedrooms] for [guests]. Both managers and assistant managers could have a personal assistant and/or secretary. Their job will be to type the entire manager's correspondence and operate an organised filing system for any reports and data. This could even include confidential material about the running of the hotel or personal details about the staff.

A very popular form of employment in hotels is in the guest services departments. Unlike the managerial side of the hotel, the guest service workers do not necessarily require a degree or diploma before they start. Therefore guest services positions are often seen as roles ideal for apprentices. [Cashiers], doorman and [receptionists] are just a few of these jobs.

The biggest employers of a hotel are the housekeeping department and the food service department. A worker could be employed by the hotel as an apprentice in the kitchen but after a few years with hard work and perseverance could find themselves as a [Chef de Partie], running a section of the kitchen, or even a Head Chef in charge of the complete service of food and drink to the guests.

Any building that is used by the public has to be fit for the purpose, and this includes hotels which have Health and Safety Regulations that they need to adhere to. These regulations tend to come in a form of standards which should be found displayed in the hotel in full view of the public. To keep these standards at an good level then the hotel will need to employ a large variety of support staff; electricians, builders, carpet fitters and plumbers might be amongst the staff. Some smaller hotels, who cannot afford to keep these workers employed all the time, will contract out certain jobs, employing staff from outside of the hotel to complete essential maintenance work.

The quality and quantity of staff employed by each hotel will not only depend on the size and capacity of the hotel but also the prices charged. You would expect first class service if you were paying a high price and would expect all of your needs to be catered for when and where you required. Some hotels will have 24 hour room service and employ concierges, who will pamper to their guests every request. Other hotels will stop breakfast service at 9am and not serve [lunch] until 12pm. It all depends on how much a guest is willing to pay and/or what the hotel can feasibly provide.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2013-10-27 04:38:15" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(31) "Hotel Jobs and Responsibilities" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u5"]=> object(stdClass)#334 (18) { ["id"]=> int(90) ["name"]=> string(32) "Dealing With Difficult Customers" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(85) "At some point in time in your career in a hotel you will have to deal with customers." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:06:34+00:00" ["sort_order"]=> int(5) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/5" ["reading"]=> object(stdClass)#335 (13) { ["reading_id"]=> string(2) "70" ["id"]=> string(2) "70" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "90" ["reading_name"]=> string(32) "Dealing With Difficult Customers" ["reading_content"]=> string(4497) "

At some point in time in your career in a hotel you will have to deal with [customers-->difficult customers]. It is inevitable that there will be times when you find a customer's [behaviour] difficult to deal with and this can cause stress for both you and the customer. Knowing how to deal with such [interact]ions is an essential skill of working with the public.

It is virtually impossible to control a customer's behaviour directly, but by a few simple ways in which you can learn how to manage your own behaviour. You can develop ways to communicate effectively and the interaction can become a better experience for both you and the customer. To make interactions successful then you need to be able to manage your side of the conversation. This allows the customer the opportunity to resolve their issues and for both of you to be able to leave the interaction in a positive frame of mind. If a customer leaves you in a state of distress, then they are more likely to complain to someone else and if you leave a conversation with negative feelings then you are less likely to be able to deal with the next customer in a respectful, positive manner.

Suppose that a customer starts shouting at you, what do you do? Firstly, you must recognise that the customer is angry at a situation and is not directing their anger at you. Therefore you do not need to defend yourself on a personal level. Of course this does not mean that you blame someone else in the hotel; the customer does not want to hear whose fault it is they want a solution for their problem.

As people, we naturally have a [defense mechanism] which starts to work when another person demonstrates anger towards us and this is what we need to control when dealing with angry customers. If we don't then the situation can very quickly become out of control and turn in to a very uncomfortable and unpleasant experience for both parties involved. To stop your natural defense mechanism from working then it is a good idea to try and deflect your thoughts to something more practical rather than argue with the customer.

An [argument] can only continue if two people are arguing, it will soon fade away if it is one sided. Your practical thoughts and actions could involve taking notes while the customer is talking, [paraphrasing] what the customer's problem is and [summarising] what the customer has said. These simple yet effective tasks will not only demonstrate to the customer that you have been listening but will also provide written evidence if needed. If the customer's [allegations] are considered a more serious nature by the hotel manager, then the notes taken might be required for proof of the customer's complaint.

Another good way to defuse a potential heated situation is to use non-verbal signs and signals. When first encountering a customer you must remember to smile and look pleased to see them, your verbal greeting should be a positive and approachable one such as "Hello, how may I help?" This immediately lets the customer know that you will try and solve their complaint. Continue to smile throughout the conversation and remain in an [open body position-->open body language]. Open body positions are less defensive, which allow the customers to feel more at ease with you.

The most successful hotel [employees] will learn everything they can about their hotel and how it can serve the customer better. They will also find out what customers are likely to expect and want; this will help to avoid conflict situations. The employee should go out of their way to do this by asking questions and really listening to the answers and making the customer's stay the best possible experience they can have. The [golden rule] when dealing with customers is that the customer is always number one. The customer is not there to interrupt your real work they are your real work. If it wasn't for customers you would not be employed in the hotel trade. The customer's needs should take priority over all other work given to you. Customers will revisit the hotels where they feel the happiest and have the best experiences. Good customer relations are far more important to a successful hotel than any advertisements or image building. Discourtesy, disrespect, indifference and slow service will all leave a customer with negative feelings and they will simple stay away from your hotel or worst give it a bad [reputation].

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As with the hotel itself staff positions in the restaurant can vary greatly depending on the type of hotel. In general the restaurant staff can be placed into two main categories: food preparation and service staff and drinks preparation and service staff.

Food preparation staff are staff that usually stay in the kitchen and prepare and cook the food. They might occasionally come out into the public restaurant if a customer has asked to see the [chef], this could be to compliment the food or complain about a [problem] with the food.

The drinks preparation and service staff are those staff that take orders from the guests and/or [carry] those orders to the table e.g. [waiters]/[waitress]es and bartenders. Alcoholic Drinks are usually prepared behind a drinks [bar] in the restaurant, while non alcoholic drinks, e.g. [coffee] and [tea], are prepared in the kitchen in a special department called the Stillroom.

The drinks bar will need to hold a license to be able to serve alcoholic drinks and it must only serve alcoholic drinks to people that are over the legal limit. The legal limit is the age a guest has to be to buy an alcoholic drink; this age varies from country to country. All staff that serve alcoholic also need to be the correct age according to the country's legal limit. The bar could have a manger, bartenders/ barmaid and drinks waiters; this will depend on the size of the bar and the amount of customers it caters for.

The bar manager will have sole responsibility to ensure that the bar in well stocked with wines, beers and spirits and that the bar makes a profit from its sales. A bartender's/barmmaid's job can vary from establishment to establishment. In some countries bartending can be a temporary job while earning extra money, e.g. a university student working in their spare time to fund their course and living expenses while away from home. In other circumstances a bartender can be a highly trained professional, who has to have the skills and knowledge to know and understand drink recipes e.g. making [cocktails] to customer's specifications and they will be expert in serving techniques, have vast knowledge on alcohol contents, correct gas mixes and licensing law. These bartenders will tend to work in the same bar over a period of years and develop good customer working relationships. The drinks waiters/waitresses are the staff that take orders from the customers, who are eating their meal, and then collect the drinks from the bar and deliver them to the customer. This can be a very challenging role as the customer could ask the waiter to recommend a drink. For example, the customer could want to know which would be the most suitable red wine to accompany the beef dish.

There is a vast range of food preparation staff that can be found in a hotel's kitchen. In a large establishment the kitchen staff tend to be organised into sections; starters and salads, main course and sweets.

The Head Chef will be responsible for the smooth running of the kitchen as a whole, while Chef de Parties will run each individual section. As with Chef de Partie there is a French term for most of the positions in a kitchen. The most commonly used ones are Chef de Cuisine (Head Chef), [Sous Chef] (Second or Deputy Chef), Commis Chef (assistant chef), Apprenti (Apprentice Chef) and Chef Patissier (Pastry chef).

These terms tend to be used in kitchen rather than the English terms even if the restaurant is in a country where English is the main language spoken. These staff will be qualified and experience in their specialist department of the kitchen. There are many other ancillary personnel that can be found in a kitchen such as the Aboyeur (Kitchen Announcer sometimes called the Barker), Plongeur (the person who washes up the pots and pans), Commis de Cuisine ([Porters]) and of course the Serveurs (waiters/ waitresses).

As you can see from the amount of staff a restaurant could have, it can be a very busy place to work. One of the greatest advantages of working in a restaurant is that there is nearly always a role that will suit your requirements. If it is a temporary summer job that you are looking for then a bar or kitchen assistant's job will suit, but if you are looking for something more permanent then there are lots of specialist roles to choose from.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2013-10-29 05:41:44" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(36) "Restaurant Jobs and Responsibilities" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u7"]=> object(stdClass)#330 (18) { ["id"]=> int(88) ["name"]=> string(34) "Restaurant Menus and Taking Orders" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(84) "One of the most important jobs in any restaurant is taking an order from a customer." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:06:53+00:00" ["sort_order"]=> int(7) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/7" ["reading"]=> object(stdClass)#331 (13) { ["reading_id"]=> string(2) "68" ["id"]=> string(2) "68" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "88" ["reading_name"]=> string(34) "Restaurant Menus and Taking Orders" ["reading_content"]=> string(4068) "

One of the most important jobs in any restaurant is taking an order from a customer. If there are mistakes in the order then there will be mistakes in the preparation of the order and the customer will inevitably [complain].

To be able to take an [order] correctly, you need to be able to understand the [menu]. This is not just a case of being able to read the menu but also understand what certain terms mean. For example if a [dish] is described as being "Au Gratin" then you need to be able to tell the customer that it either comes with a layer of cheese or [breadcrumbs] and is lightly [grilled].

Menus tend to be set out in two main ways and as with most restaurant language there are French terms for these; A la carte and Table d'hote. An A la carte menu has all of its dished individually [priced] while a Table d'hote menu is a set menu with limited choices and one fixed price for the complete meal. Table d'hote menus are very popular with larger parties because the food can be ordered in advance, prepared earlier and therefore served much quicker.

Some restaurants might have a bar menu, where dishes are individually priced and are displayed on [chalkboards] around the bar; these menus can change their content daily. Quite often these bar menus will have a special dish of the day or a dish described as a [house speciality].

The setting out of a menu is very important not only to the customer but also to the waiter/waitress. The customer wants a menu that is easy to read and understand, while the waiter/waitress needs to be able to locate items quickly to be able to find them for the customer. For these reasons menus are usually set out in sections, which differ depending on the type of menu.

An "a la carte" menu is usually set out in soups and starters, main courses, fish dishes, side orders and sweets, while a Table d'hote menu will have sections depending on how many courses are available.

Restaurants tend to include beverages such as tea, coffee and soft drinks on the main menu but will have a separate menu for wines and beers.

Certain restaurants will have children's menus and Old Age Pensioner menus, both serving smaller portions at cheaper prices.

Taking an order from a customer is a skill that needs to be learnt. The waiting staff will need to know all of the dishes on the menu, their names, what [ingredients] they contain, how they are cooked, and how much they cost in order to help a customer choose their meal.

There are a few basic rules that can help the procedure of taking an order. Firstly, check that you have a pen and notepad to write down the order and that you write it neatly; it needs to be read by the kitchen staff in order for them to be able to prepare the correct dishes.

Make sure you write on the order the table number and the quantity of each dish required. Some restaurants have codes to locate tables, e.g. "Fire" could simply mean the table closest to the [fireplace].

It is a good idea to write your name or initials on each order, so if the kitchen staff do not understand what is required then they know who to ask. When the order has been taken it must be taken straight to the kitchen and given to the Kitchen Announcer, who will tell the kitchen staff what needs to be prepared.

When the order is ready to be taken to the customer's table the Kitchen Announcer will shout out the table number and the waiter/waitress will take the food to the customer.

Depending on the hotel, the orders themselves can have different names; tickets and checks are amongst the most popular terms. Understanding menus and taking orders might seem like a very challenging role in a restaurant, but like any job the more you do it the better you become. You will learn how good you are at the job by the customer's feedback and their [tips]. If a customer tips well then you know you have done a good job.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-05-18 09:08:51" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(34) "Restaurant Menus and Taking Orders" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u8"]=> object(stdClass)#328 (18) { ["id"]=> int(89) ["name"]=> string(35) "Restaurant Pastries and Baked Goods" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(60) "In this unit we discuss pastry, bread, and bakery vocabulary" ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:07+00:00" ["sort_order"]=> int(8) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/8" ["reading"]=> object(stdClass)#329 (13) { ["reading_id"]=> string(2) "69" ["id"]=> string(2) "69" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "89" ["reading_name"]=> string(57) "The pastry and bakery department of a hotel's restaurant." ["reading_content"]=> string(4064) "

One of the busiest departments in a hotel's restaurant is the [bakery] and [pastry] department. This department is responsible for making all bread products, pastry products, cakes and biscuits and any deserts used in the hotel. The bakery and pastry department, or more commonly known as the Patisserie, [commissions] could range from making a small dish of [Petit Fours] for a room service order, to a large multi-tiered wedding cake for a [buffet] style dessert serving.

During the opening times of the hotel's restaurant the Patisserie's roles and responsibilities will tend to focus on the preparation of the customer's deserts (also known as sweets and [puddings] depending on location and culture). There is a very large assortment of deserts that a restaurant can serve to their customers, but to make categorizing deserts easier you can think of them as hot or cold.

Hot deserts are the cereal based pudding, such as rice pudding, and pastry based sweets such as fruit pies. All of these puddings can also be served cold as in the case of Arroz con leche; a rice dish from Spain. Hot deserts tend to appear on restaurant menus in the winter months, partly because the customers want a hot desert to keep them warm, but also because a lot of these deserts are based around fruit which is in season in the later part of the year. Apple pie is a particular favourite in Great Britain in the autumn months when apples are in abundance.

There is a very large range of pastry based dishes that can be found on menus. The type of dish will depend on what type of pastry it is made from, e.g. the structure and appearance of a dish made from short pastry will be complexly different from a dish made from [choux pastry]. Short pastries are used to make flans, pies and tarts and then will have various filling added. The fillings will vary greatly, but will mainly depend on locality of the restaurant. A Bakewell tart is a traditional English dish made from short pastry and a frangipan filling, while a Crostata di Frutta originates from Italy, also uses a short pastry, and is made of [custard] and fruit.

[Puff pastry] is used to make deserts such as vol-au-vents, cream horns and cream puffs, Eccles cakes (traditionally from England) and certain types of pies. Puff pastry deserts can be made in miniature and served as a collection of Petit-Fours. Choux pastry is probably one of the most popular pastries around the world. Eclairs, cream buns, profiteroles, and fritters are just some of the deserts made from choux pastry. One of the most dramatic deserts made from choux pastry is Gateau Vesuvius. This [gateau] is made from many layers of profiteroles, fixed together with a cream mixture and shaped to resemble a volcano. An alcohol is placed at the top of the desert and set alight so when the gateau is carried to the customer's table it resembled an erupting volcano; especially effective if the restaurants lights are turned off or dimmed.

Cold deserts tend to fall in to the ices, including ice cream, sorbets and mousses, and [sponge] based dishes, such as gateaux and sponge pudding. Rather like the pastry pies these types of dishes will greatly vary depending on what part of the world the restaurant is situated in. Eves pudding is a traditionally British desert made from Victoria sponge and apples and Gateau Basque is a traditional caked based desert from France. Ice based dishes can also be numerous having such a large range from country to country. Over the last few years a desert made from a mixture of meringue, ice cream, cream and fruit called a Mess has become very popular, particularly in England with the most famous example being Eton Mess.

All deserts are nearly always served with a cream, custard or a sauce. Therefore a pastry chef must be very highly skilled in not only sauce making but also using a [piping bag] as this is the main method used to add creams, custards and sauces to a desert quickly and precisely.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-05-18 09:25:01" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(35) "Restaurant Pastries and Baked Goods" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u9"]=> object(stdClass)#326 (18) { ["id"]=> int(68) ["name"]=> string(11) "Fine Dining" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(126) "The hotel’s restaurant is one of the most important features for guests, and has to keep the highest standards at all times." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:17+00:00" ["sort_order"]=> int(9) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/9" ["reading"]=> object(stdClass)#327 (13) { ["reading_id"]=> string(3) "104" ["id"]=> string(3) "104" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "68" ["reading_name"]=> string(11) "Fine Dining" ["reading_content"]=> string(3939) "

Nowadays, the hotel’s restaurant is one of the most important features for guests, and has to keep the highest standards at all times. These standards are not only reflected in the food but also in the service, which should be attentive but not too [intrusive].

A guest's first impression of the restaurant counts for a lot and as such preparation for the evening service begins several hours before the doors open. Waiting staff often have responsibility for keeping the restaurant area clean, which can involve a lot of work. Junior members of the [F&B] department will find themselves folding [napkins] and polishing [cutlery] for hours and hours before they even see a guest. After all the preparation has been done the staff can [lay the table].

A few hours before service, the restaurant supervisor liaises with the chef who walks him through any daily specials. This is very important as this supervisor will need to make sure all servers are aware of the menu and can offer advice and recommendations if they are asked, and also so the [sommelier] can offer suggestions on which wine [pairs] best with this dish. At the same time, the restaurant supervisor can update the chef on the exact number of [covers] booked in for the night and confirm whether there are any special [dietary requests].

After all staff have been told about the nightly menu changes and the [amuse bouche] of the day, it is time for a final check of the restaurant and the staff.

As the diners start to arrive, it is up to the supervisor to [pace] the service so that the kitchen doesn’t get too many orders at once. This can be done by taking more time with each diner to slow things down, or by taking orders from multiple tables at once to speed things up. Each time an order is taken, the supervisor will take the [chit] into the kitchen where the head chef will be waiting at the [pass] to receive it.

After each course, plates are cleared and the table crumbed down so that it looks as good as it did when the diner arrived.

In most restaurants each waiter is assigned a section for which they are responsible. The same waiter will often take an order, serve it, and clear it away. This means that the waiter is always rushing from one point to another, which can mean that a guest may have trouble getting their attention. In a growing number of of restaurants, [floaters] are used to help with this. These are staff who have no specific function, but rather stay in the restaurant, available if a guest should want to ask a question or have complaint.

Even in the finest restaurant, complaints are unavoidable which means that every single member of the team should be capable of resolving the complaint in a way which satisfies the diner. These resolutions could range from a simple apology to a [complimentary] dessert or in more serious cases [comping] the whole meal.

Diners who end the meal feeling full and satisfied often leave a gratuity to show their appreciation for the staff. In most hotels and restaurants, these tips are shared between the staff so that everyone from the kitchen porter to the manager receive the same amount.

During the night shift, the restaurant is re-set for breakfast service, which thankfully is less formal and is often in the form of a [buffet] rather than a la carte. It is also easier to predict as generally breakfasts are closed to [walk-ins] so the number of covers is known in advance.

The one complication with breakfast service is the room-service orders which tend to be more common in the morning than during the evening.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-05-31 11:50:31" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(11) "Fine Dining" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u10"]=> object(stdClass)#324 (18) { ["id"]=> int(64) ["name"]=> string(12) "Housekeeping" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(50) "This unit contains common Housekeeping vocabulary." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:34+00:00" ["sort_order"]=> int(10) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/10" ["reading"]=> object(stdClass)#325 (13) { ["reading_id"]=> string(3) "105" ["id"]=> string(3) "105" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "64" ["reading_name"]=> string(21) "Housekeeping Dialogue" ["reading_content"]=> string(3493) "

In the staff room of the Elliot Hotel, two house-keepers are discussing their day so far:

Mary: At last a break, I feel like I have been on my feet for days!

Sarah: Yes, it has been a tough shift today. Twenty six departures and 14 stays. I don’t know how we are going to finish everything on time.

Mary: I know. I am only half-way through, that last room I cleaned was [filthy]. I am always amazed that people can leave the room in that kind of state. I would be embarrassed to do that.

Sarah: How bad was it?

Mary: Well, I won’t tell you what I found in the sink, but I had to [sanitize] it twice! And oh, the smell. I used almost a whole can of [deodorizer] before it was gone.

Sarah: Yuck. I have been quite lucky today. Most of my rooms were not so bad, but one of them had a horrible chocolate stain on the [bedding]. At least I hope it was chocolate.

Mary: How many rooms do you have left?

Sarah: Just 6 stays, but I said I would work late and [deep-clean] the two empty rooms.

Mary: Ah, ok. I suppose at least with the stays you don’t need to worry too much about [scrubbing-->scrub] the bathroom, just a little [dusting] and [polishing].

Sarah: Yes, but you know that Miss Simms is on duty today so we have to make sure that the rooms are perfect, and every single item on our [check-list] is done. You know what she says “[cleanliness] is next to godliness”.

Mary: She shouted at me the other day for not [replenishing] my [cart] at the end of my shift. I told her that I would do it in the morning, but that wasn’t good enough for her. I think she has forgotten what it is actually like to do the job and not just supervise.

Sarah: I know. The worst thing is she has decided to run another training session on using [hazardous] chemicals, and it’s on my day off so I have to come in. I mean, nothing has changed since the last training so what is the point?

Mary: I have absolutely no idea, the last training was only a month ago and we haven’t got any new staff, maybe she just wants to feel important.

Sarah: That could be it. Did you hear about what happened to Jane yesterday?

Mary: No what?

Sarah: Well she was doing some guest [laundry] and there was a red sock left in the washing machine, well, the whole wash came out pink. Miss Simms was so angry that she gave Jane every single [turndown] shift for the next two weeks so now she has to come in twice a day.

Mary: I think that’s a bit unfair, accidents happen.

Sarah: Yes, but I heard that Jane didn’t [report] a few technical problems with the rooms last week, so Miss Simms was already angry at her.

Mary: I see. Do you know when the new room [supplies] will be coming in?

Sarah: The day after tomorrow I think. I know that I have the ballroom [scheduled] for a full cleaning then and we need the delivery before I can do that, we are out of [disposable] gloves.

Mary: Great. Anyway, I suppose I better be getting back soon. Is John working today? I need a strong man to help me with the bags of [linens-->linens].

Sarah: Yeah, he should be in the bar area now, or if not in the basement. If I see him, I will tell him that you want him.

Mary: Thanks.

Sarah: See you around Mary. " ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-02-18 12:25:32" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(12) "Housekeeping" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u11"]=> object(stdClass)#322 (18) { ["id"]=> int(65) ["name"]=> string(26) "Reception and Reservations" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(121) "Depending on the size of the hotel, a guest's first contact will be with either reception or the reservations department." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:07:46+00:00" ["sort_order"]=> int(11) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/11" ["reading"]=> object(stdClass)#323 (13) { ["reading_id"]=> string(3) "106" ["id"]=> string(3) "106" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "65" ["reading_name"]=> string(26) "Reception and Reservations" ["reading_content"]=> string(3382) "Depending on the size of the hotel, a guest's first contact will be with either reception or the reservations department. These departments will [deal with] the reservation from the first call through to the moment of arrival.

So how does a typical reservation go?

Traditionally, potential guests were sent [brochures] which gave information about the hotel, the facilities and of course the [tariff] showing the prices for both [peak] and [off-peak] periods. These are the standard prices of the hotel before any special offers or discounts and are known as [rack rates]. Some hotels still send these brochures but many rely on their website to give this information.

So when the guest phones the reservation department, they already know about the hotel and the choice of rooms available.

Now, imagine a guest calls asking to reserve a room for one night. The receptionist would ask about the guest's [requirements] i.e. the type of room, the number of people in the party, whether they would like dinner in the hotel restaurant. Once the receptionist has all the necessary information they can check their computer system to see if they have any [vacancies] matching the guests needs. They do, in fact they have a choice of a standard room or a premier option at a higher price. The receptionist describes the rooms and the guest decides on the standard option. If the hotel has several empty premier rooms, the receptionist may try to [up-sell] the guest by talking about the benefits of the premier room, or maybe even offer a [discount]. However, if the hotel is near full [occupancy], there is no need to offer a discount as the room could be sold at rack rate to another guest.

Once the choice of room has been made, the receptionist needs all personal details of the guest which they put into the system. They will also need to request a [deposit] to complete the reservation. Nowadays, deposits are usually made by credit card, but if the guest is sending a cheque for the deposit the room will be [blocked] until the deposit arrives and is processed at which time the reservation is finalized.

The hotel system will generate a confirmation letter or email which will [inform] the guest of anything they need to do [prior to] arrival and details of hotel policy regarding check-in times and most importantly the reservation number.

Unknown to the guest is the room that they have booked may not be the one that they finally stay in as it is common for reservations to be moved around to fit in the maximum number of guests. However, the guest can be sure that the room they booked is the minimum standard they will receive.

When the guest arrives at the hotel, they can be identified by their reservation number which makes it easier in large hotels where several guests with the same surname may be arriving on the same day. If the hotel made any changes to the reservation before the guests arrival, the guest may ask why they are not in the room which they expected. Usually the answer to this is that they received a free [upgrade]

During check-in, the guest will be asked to [provide] [identification] to prove they are who they say they are, and also a credit card for [pre-authorization] even if they are paying in cash.

After this the guest is given their key or [key-card] and the stay can begin.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-06-01 12:10:53" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(26) "Reception and Reservations" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u12"]=> object(stdClass)#320 (18) { ["id"]=> int(63) ["name"]=> string(11) "Guest Rooms" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(96) "This unit contains guest room vocabulary and a conversation between hotel receptionist and guest" ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:01+00:00" ["sort_order"]=> int(12) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/12" ["reading"]=> object(stdClass)#321 (13) { ["reading_id"]=> string(2) "53" ["id"]=> string(2) "53" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "63" ["reading_name"]=> string(11) "Guest Rooms" ["reading_content"]=> string(3817) "Dialogue between hotel receptionist and guest:

Receptionist: Hello and welcome to the Mayflower hotel, may I take your name sir?

Mr Smith: Hello, yes my name is Todd Smith and I have a reservation today for three nights.

Receptionist: Hello Mr Smith, yes I see we have you booked into one of our [singles] for two nights and then the third night in our honeymoon [suite], is this correct?

Mr Smith: Well not exactly, I was supposed to have a [double] room for the first two nights before moving to the suite.

Receptionist: Oh. I am very sorry, let me just see what I can do..... Well, I am afraid that all of our doubles are occupied, but I could do a [twin] for single occupancy. As this is our mistake, there will be no additional charge for single occupancy so the room would be the same rate as the single. Would this be OK sir?

Mr Smith: I suppose it will have to be. Can I just check that the twin also has a [balcony], oh and a [safe].

Receptionist: Yes all of our rooms are equipped with safes. We actually could offer you a choice of a twin with a balcony facing the garden or a sea view twin on the ground floor with a [terrace].

Mr Smith: Actually, I think the one with the terrace sounds good.

Receptionist: Wonderful, you will like this room it has recently been redecorated and is now one of our more [tasteful] rooms. It is room 114 down the hall and to the left.

Mr Smith: That sounds good. Does it have a shower or bath?

Receptionist: The [en-suite] bathroom has a bath with shower above it.

Mr Smith: So I will take that one. Now, about the suite. Do you have any [adjoining] rooms available for that night?

Receptionist: I am afraid not sir, we are fully booked on that night.

Mr Smith: I knew I should have asked when I made the original booking. Well, my fiance's 9 year old son needs to be accommodated. Can you suggest anything?

Receptionist: Actually that shouldn’t be a problem. The suite which we have you booked into is very [spacious] so we could easily place a [foldaway bed] in there for the night and you would still have lots of space.

Mr Smith: That might actually be a better option. Thank you. Could I request that all sweets are removed from the [mini-bar] before we take the room?

Receptionist: Certainly, I will make a note for housekeeping to do that. Oh, and of course you will need [toiletries] for three and an extra [robe].

Mr Smith: Thank you very much.

Receptionist: No problem at Mr Smith. Would you like outgoing calls blocked on the direct-dial phone?

Mr Smith: No, I don’t think that is necessary. Oh does the suite have a [kitchenette]? Johnny, her son, is going through a phase of only eating tuna sandwiches for breakfast and I doubt your breakfast menu includes those.

Receptionist: Unfortunately it doesn’t, but it will be no problem to request tuna sandwiches from the kitchen. I will make a note to do it the night before.

Mr Smith: Wow, I must say I didn’t expect such great service. Mary told me the staff were very welcoming, but this is amazing.

Receptionist: We do our best sir. There may be more [luxurious] hotels in the area but we do our best to provide higher levels of service than they do.

Mr Smith: I can see that. I really appreciate your help today. Can I pay in cash now for the [pay-per-view] TV for the twin room?

Receptionist: Certainly, but it could just go on the bill if that is easier for you?

Mr Smith: NO! Sorry, I mean no I would rather pay now..

Receptionist: Certainly sir, that will be $14 per night for full access so $28 for the two nights.

Mr Smith: Thank you. So its room 114 down the hall and to the right?

Receptionist: To the left. " ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-06-07 13:10:35" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(11) "Guest Rooms" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u13"]=> object(stdClass)#318 (18) { ["id"]=> int(66) ["name"]=> string(17) "Health and Safety" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(200) "One of the most important aspects of working in a hotel is knowing about correct health and safety procedures to reduce the risk of accidents and if an accident happens how to perform basic first aid." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:24+00:00" ["sort_order"]=> int(13) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/13" ["reading"]=> object(stdClass)#319 (13) { ["reading_id"]=> string(3) "107" ["id"]=> string(3) "107" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "66" ["reading_name"]=> string(17) "Health and Safety" ["reading_content"]=> string(3650) "

One of the most important aspects of working in a hotel is knowing about correct health and safety procedures to reduce the risk of accidents and if an accident happens how to perform basic [first aid].

Most hotels have compulsory basic health and safety training for all employees. During these training sessions, employees learn how to use the items in the [first aid kit] by practicing treatment of imaginary injuries.

For example, if you are told that a chef in the kitchen has cut his hand on a knife, you could apply a [plaster] to the cut to stop bleeding. Or, if a guest burns themselves on the hot buffet, you would apply a cream and then a [bandage]. These training sessions help employees be better prepared for the risks which cannot be avoided.

Perhaps even more important than this is the act of [prevention], which can be achieved by training staff on what to do to avoid risks. Imagine the situation of a housekeeper mopping the floor. The floor will be wet for some time so it is important to put up a sign warning against [slips]. This may seem obvious but often it is not done. Another obvious, but often ignored practice is keeping a list of phone numbers for doctors by reception. This way, no time is wasted when a guest asks for a doctor. This could be very important if the illness is [contagious], as other guests could be at risk.

Each area of the hotel can present different risks to the health and safety of guests and staff, and as such it is a good idea for a [risk assessment] to be carried out at least twice a year. This assessment shows all potential risks and how they can be avoided or at least minimized. These assessments cover all areas from [hygiene] to fire prevention and are usually done by a [designated] safety specialist who has had greater training, this person is often a qualified first-aider who can perform more advanced treatment such as [CPR] if someone is unconscious or not breathing.

Although fire prevention is covered in the risk assessment, it is also checked more frequently as fire can be the biggest risk in a hotel. All [smoke detectors] need to be tested every 2 weeks to make sure that they are in good working order. Fire extinguishers also need to be checked for signs of damage, and if used must be replaced with new ones. [Emergency exits] have to be kept clear at all times, which means making sure staff know how important this is. It is also important to carry out a [fire drill] at regular intervals, this can be difficult to arrange as guests will be forced to leave the building and meet at a designated [assembly point] which of course can cause inconvenience for them. Despite this difficulty, it must still be done.

The second major safety concern in hotels comes from the kitchen, in particular [food poisoning]. Of course, no chef would knowing serve food which could poison a guest, but accidents happen and it is possible that poor storage of fresh food or [inadequate] hygiene in the kitchen can cause an outbreak of food poisoning. If this happens, the kitchen should be closed immediately until the source of the poisoning can be found.

Of course it is impossible to eliminate all risks, a guest may not be aware that they have an [allergy] to a certain product. Guests who are sunbathing often suffer from [heat stroke] even though they know about the risk. Hotel workers must remember that while relaxing on holiday, people often don’t think about dangers and as such must think about them for the guest. So if you see an elderly woman sitting on the terrace in bright sun, offer a parasol or a glass of water. " ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2016-07-07 11:59:10" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(17) "Health and Safety" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(7) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" } } ["u14"]=> object(stdClass)#316 (18) { ["id"]=> int(81) ["name"]=> string(16) "Hotel Management" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(89) "This unit contains common hotel management vocabulary and a dialogue of a job interview." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:08:37+00:00" ["sort_order"]=> int(14) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(8) "/unit/14" ["reading"]=> object(stdClass)#317 (13) { ["reading_id"]=> string(3) "108" ["id"]=> string(3) "108" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "81" ["reading_name"]=> string(16) "Hotel Management" ["reading_content"]=> string(4007) "A job interview:

Owner: Good morning and thank you for coming in today Mr Jones. I must say I am very impressed with your CV.

Mr Jones: Thank you. It is a pleasure to be here. I have always admired this hotel.

Owner: Well, lets get down to business. I see that you are currently the [operations manager] at the Kingfisher.

Mr Jones: Yes, that is correct. I have been in this position for five years now.

Owner: Could you tell me a little about your responsibilities?

Mr Jones: Certainly, well, I am in charge of the daily running of the hotel which means working closely with the staff and making sure that all tasks are done to the highest standard. At the moment I seem to spend most of my time [mediating] disputes between staff. I also have two [duties] a week when I am in charge of the hotel.

Owner: You mean when the [general manager] is away?

Mr Jones: Not exactly, the GM is still there but we have a system where each of the [management team] take duties so the GM isn’t disturbed and we only go to her when it is absolutely necessary.

Owner: I see. So you are used to working independently I assume.

Mr Jones: I am.

Owner: So what would you say are the biggest challenges in your current job?

Mr Jones: That’s easy. The hardest thing is making sure that our high [standards] are [maintained]. Just last week, we had a surprise inspection from the AA to check that we still deserved our 4 star rating.

Owner: How did it go?

Mr Jones: Very well, we kept our rating. It was stressful though, we had a few members of staff off sick and I ended up working in the restaurant taking orders.

Owner: So it sounds like you are quite hands-on in your work.

Mr Jones: I am, but sometimes I think this could be my weakness as I often do a job myself instead of [delegating] it to another member of staff.

Owner: Aha, well I suppose in your current position that is probably OK, but if you are successful here, it will have to change. I wouldn’t want my GM waiting tables. The GM should [represent] me directly and as such must maintain authority.

Mr Jones: Yes, I realize that. What exactly does the GM do in this hotel? It seems the responsibilities vary from hotel to hotel.

Owner: As you know we are quite a small hotel, I suppose you could call us a boutique hotel. We do not have a marketing department so one of the major roles is [devising] and [implementing] marketing campaigns.

Mr Jones: That sounds good. How have you been advertising so far?

Owner: We send brochures to our existing client base and attract new clients via our website and of course online [booking agents]. It works quite well, but we need to improve our [branding] so we can attract our target [demographic]. And of course [networking], as this is a small town it is always important to build good contacts with other businesses.

Mr Jones: Ok, and apart from that?

Owner: A lot of administrative tasks such as preparing [timetables] and of course making sure [budgets] are followed.

Mr Jones: I am glad you mentioned that. In my current position I am also responsible for making sure we stay in budget which I am pleased to say we do. But the owners have started [cutting back-->cut back] on investment which is making it hard to stay at the same level.

Owner: You wouldn’t have to worry about that here. My personal rule is that a minimum of 25% of the profits are invested back into the hotel. As you can see, we have completely renovated the public areas and next year we plan to modernize the kitchens. The staff seem very happy here, we have a low staff [turnover] so you would be working with a steady team.

Mr Jones: Excellent.

Owner: May I ask if that is the reason you are leaving your current position?

Mr Jones: No, I am leaving because I would like to develop myself and unfortunately the Kingfisher doesn’t promote [in-house].

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Presenter: Hello and welcome to another edition of ‘Talk Back’. Today we are talking about unusual requests and we are joined by Mark Tomas, a concierge from a well-known hotel in the city.

Concierge: Hello everyone. It’s a pleasure to be here with you.

Presenter: So Mark, can you tell us which hotel you work in?

Concierge: I am afraid not. I will be telling you some true stories about some of our guests but as I still work there [discretion] is important.

Presenter: I understand completely. Well, I am sure our listeners would love to hear a little about the unusual requests you have had.

Concierge: In my time as a concierge we have had a lot of [demanding] guests staying with us and some of their requests were very strange. Once we had a couple who were planning their [wedding reception] at the hotel and they wanted a Spanish singer who they heard while they were on holiday in Spain the previous year. It took some time but we [tracked down-->track down] this man and arranged for him to play at the reception.

Presenter: You mean he flew over just for this reception?

Concierge: Exactly, it cost a lot but it was worth it. The couple were so happy.

Presenter: It sounds like you really did [go the extra mile]!

Concierge: Well, we always [try our best-->try your best] to satisfy our guests.

Presenter: Have you ever [let down] a guest?

Concierge:Of course, sometimes a guest will ask for something which just isn’t possible. For example, several years ago we had a guest who arrived late at night after the kitchen had closed and demanded a [vegan] meal. When he made his booking he didn’t say anything about arriving late, so reception thought he was a [no-show] and cancelled his order. The only thing I could do was offer him one of our standard [vegetarian] options.

Presenter: Do you get many [fussy] eaters?

Concierge: Oh yes, especially recently. It seems that half of our guests are on one diet or another. It drives our chef crazy because he has to [modify] his dishes to suit the guest. Another problem, can come from guests who wake up in the night with a [craving] for a particular dish which isn’t on the room service menu.

Presenter: And what about outside of the restaurant. Are the guests as demanding when it comes to their rooms?

Concierge: Oh yes. We actually had a funny situation last week. A lady checked in and after looking at her room she came down and asked me to go up to her room with her. When we got there she explained that the room wrong. I asked why and she told me that according to Feng Shui, the furniture was in the wrong places and the flow of energy wasn’t good.

Presenter: How did you [sort it out-->sort out]?

Concierge: I got two of the waiters and together we rearranged the entire room to her liking. It wasn’t easy but after 2 hours we had [exceeded] her expectations.

Presenter: I hope you got a good tip. Are all of the requests so difficult to [fulfill]?

Concierge: No, most of the time they are something small like a guest asking me to [pop out] and buy them a brand of cigarettes which we don’t stock in the hotel. Or that a particular item is included in the [welcome basket]. We also have guests whose only request is asking us to [bend the rules] and let them smoke on their balcony.

Presenter: Those sound easier enough. What was the hardest thing a guest has asked you to do?

Concierge: That’s easy. Well I am allergic to cats and we have a regular guest who always brings her 3 cats with her when she stays. Once, she asked me to [take care of] them while she went shopping. I spent two hours with the cats and then 3 days sneezing. It was horrible.

Presenter: Wow, that really is dedication to your job. 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English 4 Crypto is a self-paced English course with terminology centered around fintech, cryptocurrency and blockchainin vocabulary.


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Our software is powered by English4Work.com, a company that specializes in workplace training programs for various industries including: AccountingInformation TechnologyHotels and Tourism, and Medical English.

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Everything is FREE right now, so come in and poke around. Leave feedback at info@english4wok.com 

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If you're working in, or thinking of working in the hotel industry, it's important to know the differences between the many types of hotels that exist today. Just as hotel guests compare the [facilities] and [amenities] offered by each hotel, before choosing the best fit for their planned vacation or business trip, any potential hotel employee will want to find the work [environment] that appeals to them the most!

In the past a hotel could be chosen simply by the number of stars next to its name, or the cost of a room. Nowadays there are not only hotels to suit every [budget], but also to satisfy the needs of all sorts of different clients. Hotel guests may be families vacationing with children, couples on their [honeymoon], single businessmen and women, needing extended stay accommodation, or large groups attending meetings, [conferences] and exhibitions.

Hotels have sprung up worldwide, that cater to the very specialized tastes of their guests. Some people want to stay in [eco-friendly] surroundings, some want to take their pets with them when they travel, some want to learn a skill, like cooking or painting, and others want to do nothing more than spend their days in bubbling spa water, eat 'healthy' food and lose some weight.

All hotels, regardless of price and style, share certain characteristics. At the lower end of the market, they offer travelers the basics: a simple room with a bed (or beds) to sleep in and use of a bathroom. At the upper end of the market, on the other hand, guests may experience the ultimate in luxury and comfort: they stay in designer styled rooms and suites with custom made [fixtures and furnishings], and enjoy superior facilities and services. Luxury hotels offer everything from indoor and outdoor swimming pools to gourmet restaurants and spa treatment and fitness centers. However, the height of luxury for many guests is that they are cared for by multiple members of hotel staff, whose job it is to make them feel [pamper]ed!

Hostels:
Perhaps the most basic of hotel types is the hostel. Popular with backpackers and travelers on very limited [budgets], hostels offer little more than a place to sleep. Accommodation is often in shared rooms with shared bathroom facilities and, if guests are lucky, there may be a kitchen of sorts, where food can be heated and drinks made. For students and young people, more interested in the trip than in where they catch a few hours sleep, a hostel is often seen as a place to meet up with other like-minded travelers, and its lack of comfort is happily ignored.

Motels:
A motel is a simple hotel, designed to accommodate motorists on long trips, who need to break their journey for a night before continuing on to a final destination. Motels originated in the United States, where they were first seen along empty stretches of the new Interstate Highways. The main feature of their design was the way individual rooms were built facing parking areas and rooms could be entered without having to pass through a lobby, as you would in a hotel.

A typical motel room contains one or more beds, a TV, a small kitchen area with refrigerator and microwave, and a bathroom. Guests generally check-in at an on site [reception] office, pay in advance, and [vacate] their rooms when they are ready to continue their journey.

In recent years and in many countries, motels have developed an unfortunate reputation as places where rooms can be rented by the hour, and where guests are not of the most desirable type! However, many [motel chains], both in the United states and in Europe have concentrated on improving their image by renovating properties and adding amenities such as restaurants, coffee bars and swimming pools. Many motels close to popular holiday destinations can be as comfortable as some of the more centrally located hotels, making them a good option for both short and long stay visitors to the area.

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Chain Hotels:
When choosing a hotel for a longer stay or a vacation abroad, many people look first to those with the most famous names. Whatever country you live in, the [brand names] Hilton, Radisson, Best Western, Marriott, or Ritz Carlton, for example, are likely to be familiar. Often starting with just one hotel, each of these companies have invested in other properties, to create a chain of hotels.

Although they may be located in many different countries, the main feature of these chain hotels is that each hotel (of the same name) can be expected to offer the same level of comfort and hospitality. For many guests, the hotel name alone is enough to convince them to [make a booking].

Resort Hotels:
Of course, even a great name is not enough if a hotel is not in the right location!

Resort Hotels are so called because they [cater to] people who want to stay in popular holiday destinations. Traditionally, the seaside and the mountains are preferred locations. Coastal towns and mountain villages in many countries were known as 'resorts' long before the big hotels moved in, but sometimes it is the arrival of one of the larger, well known hotels that indicates the development of a new resort. The hotel itself then becomes the main center of activity, providing all the facilities, entertainment and home comforts a guest desires, with no need to venture outside the hotel grounds at all.

Typically, a resort hotel will contain a selection of different room types of varying prices. The cost of a room will depend on such things as its size and the number of beds it contains, as well as the time of year (the [holiday season]) and the number of consecutive nights booked. Many resort hotels offer [package deals], where prices might also include all food and soft drinks taken over the course of a guest's stay.

The better and higher rated (four and five star) hotels generally offer rooms containing all the necessary amenities, such as television, mini-bar, safe, ironing board, hair dryer, bath robes and [complimentary toiletries]. Room service allows guests to take meals in their rooms, if they choose. Shared facilities are likely to include swimming pools, restaurants and bars. Luxury brand Resort and Spa hotels will also have fitness and spa treatment centers, offering a variety of (sometimes very exotic!) treatments, all either at an extra charge or included as part of a 'package'.

Business and Conference Hotels:
Business and Conference Hotels (as you might have guessed!) are those that have been designed with business clients in mind. They are often located in [designated business areas] of large cities, with easy access to exhibition centers and city transport links. The main function of business and conference hotels is the provision of all the services and facilities related to the carrying on of 'business as usual', whilst key corporate executives and their staff are away from their regular workplace.

The growth of global business has led to an increasing demand from [corporate clients] for accommodation tailored specifically to the needs of busy executives and management teams. Large corporations often choose to hold their annual general meetings, or stage training sessions or exhibitions in locations that are convenient and accessible to large numbers of national and international company employees. Business and Conference hotels are expected to satisfy both the work and the leisure needs of their guests for the duration of such events.

Rooms in this type of hotel are designed with businessmen and women in mind and always provide, along with all the expected comforts, work areas with office supplies and wi-fi connections. Common areas in these hotels are likely to include large meeting rooms, with all the latest audio-visual technology installed, staffed office spaces for the sending and receiving of faxes, or for photocopying and distribution of documents, as well as access to external courier services, such as FedEx, UPS or DHL.

Other facilities and services include: [banquet halls] for large formal dinners, provision of snacks during breaks in meetings, and the availability of fully equipped fitness centers – in which business guests may burn off excess calories from the previous day's 'Informal Business Lunch'.

Business and conference hotels depend, more than any other hotel type, on establishing ongoing relationships with their clients and are often fully booked, well ahead of important local exhibitions and Trade Fairs. Such events can fill even the largest of cities to bursting point, and make the finding of even a single hotel room a virtual impossibility.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2013-11-19 20:23:23" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(29) "Introduction to Hotels Part 2" ["locked"]=> string(1) "0" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u3"]=> object(stdClass)#338 (18) { ["id"]=> int(93) ["name"]=> string(29) "Introduction to Hotels Part 3" ["active"]=> bool(true) ["enable_audio"]=> bool(true) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(217) "Presented with so many options, “Where shall I stay?” and “Where shall I work?” are both questions that are likely to take many more hours of investigation and planning than you might, at first, have imagined!" ["created_at"]=> NULL ["updated_at"]=> NULL ["sort_order"]=> int(3) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/3" ["reading"]=> object(stdClass)#339 (13) { ["reading_id"]=> string(2) "73" ["id"]=> string(2) "73" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "93" ["reading_name"]=> string(37) "Introduction to Hotel English, Part 3" ["reading_content"]=> string(4766) "

Apartment Hotels:
Another type of hotel, the Apartment Hotel, can be found in large cities and popular resort areas alike. This type of hotel, whilst having all or many of the facilities of a regular hotel, such as the reception, dining and leisure areas, is comprised of self-contained apartments, where guests are able to [cater for] themselves, much as they might do at home.

Apartments are designed and furnished with everything a single guest or a family might need for an extended stay, including separate sleeping and living areas and fully functional kitchens, containing a full range of cooking utensils. Guests are able to book stays for as little as one week or as long as several months (sometimes even years!) so that apartment hotels suit both business people, working in the area temporarily and people relocating to the area but still not settled into their own long term accommodation.

Independent Hotels:
Many hotels, especially the older, smaller, privately owned ones, don't fall into any particular 'type' as far as having the generic features of chain hotels or business hotels. [Independent hotels] can be anything from the traditional, inexpensive Bed and Breakfast establishments of England (private houses with rooms to rent and breakfast included in the price of a night's stay) to character filled, ancient buildings in historic cities across the world, whose rooms may be small and [cramped] but whose locations and [ambiance] can command luxury brand prices. Some of these hotels, situated in historic, even romantic locations, like Venice, Paris or Rome, for example, were probably the [forerunners] of the increasingly popular 'Boutique Hotels.'

Boutique Hotels:
The term 'Boutique Hotel' was first used by the owner of a famous hotel called Morgans, in the Manhattan district of New York. The concept behind the hotel was that it should [appeal to] guests searching for perfection in every detail of their hotel 'lifestyle experience' and that this experience should be very different from that offered by a traditional chain hotel.

Needless to say, the uniqueness of this first Boutique hotel, combined with the business ambition of its owners, resulted in the creation of a chain of Boutique hotels (Morgans Hotel Group) so that now some, once 'unique', features have become [signature features], shared by each of the hotels within the group.

The original hotel's interior (as with all hotels in the group) was created by a world famous Interior Designer, and it is really this concentration on chic, artistic and luxurious accommodation, fixtures and fittings, that defines the character of this type of hotel. Boutique hotels attract guests who like to feel they are experiencing something that other more 'normal' hotel guests are either unlikely to appreciate, or perhaps unable to afford!

Eco and Green Hotels:
Eco Hotels and Green Hotels also fall into the [lifestyle category]. The first Eco Hotels began as exotic destination hotels. Located in remote areas of the world, they were often built using local materials and set in areas of great ecological importance and beauty (the jungles of South America, for example). These days, regardless of location, the terms 'eco' and 'green' are attached to hotels that aim to use as many [eco-friendly] products and materials as possible in their buildings and furnishings.

These hotels appeal to people who share the environmentalist philosophy of energy saving and conservation and, although many of them are privately owned, Eco and Green hotels have also become a significant new addition to the [portfolios] of leading hotel groups. They may offer either basic or luxurious rooms and amenities, but their main feature is their 'eco-friendliness' and their use of organic materials, which often extends from the linens you find on your bed to the food that appears on your plate.

So, as you now know, defining hotels by their 'type' involves far more than labeling them, 'One Star Economy' or 'Five star Luxury'. The expansion of hotel groups and each group's desire to be competitive in today's huge tourism and business markets, has led to the creation of more and more hotel [brand names], each satisfying a particular population of hotel guests and each tempting their clients with 'trademark' offerings in the way of [personalized] amenities and services.

Presented with so many options, “Where shall I stay?” and “Where shall I work?” are both questions that are likely to take many more hours of investigation and planning than you might, at first, have imagined!

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-05-12 07:07:50" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(29) "Introduction to Hotels Part 3" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u4"]=> object(stdClass)#336 (18) { ["id"]=> int(82) ["name"]=> string(31) "Hotel Jobs and Responsibilities" ["active"]=> bool(true) ["enable_audio"]=> bool(true) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(193) "Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: administration, guest services and support staff." ["created_at"]=> NULL ["updated_at"]=> NULL ["sort_order"]=> int(4) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/4" ["reading"]=> object(stdClass)#337 (13) { ["reading_id"]=> string(2) "66" ["id"]=> string(2) "66" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "82" ["reading_name"]=> string(42) "Hotel Staff Positions and Responsibilities" ["reading_content"]=> string(4536) "

Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: [administration], guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. [maids], [waiter/waitress] and cooks. Finally, the support staff look after the hotel itself e.g. plumbers, gardeners, and electricians.

Managers have probably the biggest range of duties than that of any other member of staff you will meet. Their roles and responsibilities will depend on the size and type of hotel. Managing Directors tend to deal with the finance and staffing issues surrounding the hotel, while general managers have a more flexible list of duties, which could include working in any area of the hotel. General Managers tend to have job titles which will let you know which area of the hotel is their responsibility. For example, an Executive [Housekeeper] will be responsible for the smooth running of the guest rooms. Front Office Managers are responsible for guest reservations while the Restaurant Manager would be in charge of the food and drink provided by the hotel. Sometimes in larger hotels a Convention Manager would be employed to coordinate all activities relating to meetings, these will include meeting with the guests to ensure that the required schedule is correctly planned.

In many hotels managers will have a variety of assistants, whose job descriptions will usually depend on the hotel's size and its [capacity]. Usually it is the role of the Assistant Manager to employ and arrange the training of new staff, supervise staff and organise the running of their department, e.g. the ordering of supplies. In smaller hotels the Assistant Managers could find themselves filling the position of absent workers. For example, they might have to fill in for the [valet] and spend time running the valet parking while the usual valet is away. Or perhaps they might have to cover for a maid and prepare [bedrooms] for [guests]. Both managers and assistant managers could have a personal assistant and/or secretary. Their job will be to type the entire manager's correspondence and operate an organised filing system for any reports and data. This could even include confidential material about the running of the hotel or personal details about the staff.

A very popular form of employment in hotels is in the guest services departments. Unlike the managerial side of the hotel, the guest service workers do not necessarily require a degree or diploma before they start. Therefore guest services positions are often seen as roles ideal for apprentices. [Cashiers], doorman and [receptionists] are just a few of these jobs.

The biggest employers of a hotel are the housekeeping department and the food service department. A worker could be employed by the hotel as an apprentice in the kitchen but after a few years with hard work and perseverance could find themselves as a [Chef de Partie], running a section of the kitchen, or even a Head Chef in charge of the complete service of food and drink to the guests.

Any building that is used by the public has to be fit for the purpose, and this includes hotels which have Health and Safety Regulations that they need to adhere to. These regulations tend to come in a form of standards which should be found displayed in the hotel in full view of the public. To keep these standards at an good level then the hotel will need to employ a large variety of support staff; electricians, builders, carpet fitters and plumbers might be amongst the staff. Some smaller hotels, who cannot afford to keep these workers employed all the time, will contract out certain jobs, employing staff from outside of the hotel to complete essential maintenance work.

The quality and quantity of staff employed by each hotel will not only depend on the size and capacity of the hotel but also the prices charged. You would expect first class service if you were paying a high price and would expect all of your needs to be catered for when and where you required. Some hotels will have 24 hour room service and employ concierges, who will pamper to their guests every request. Other hotels will stop breakfast service at 9am and not serve [lunch] until 12pm. It all depends on how much a guest is willing to pay and/or what the hotel can feasibly provide.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2013-10-27 04:38:15" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(31) "Hotel Jobs and Responsibilities" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u5"]=> object(stdClass)#334 (18) { ["id"]=> int(90) ["name"]=> string(32) "Dealing With Difficult Customers" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(85) "At some point in time in your career in a hotel you will have to deal with customers." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:06:34+00:00" ["sort_order"]=> int(5) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/5" ["reading"]=> object(stdClass)#335 (13) { ["reading_id"]=> string(2) "70" ["id"]=> string(2) "70" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "90" ["reading_name"]=> string(32) "Dealing With Difficult Customers" ["reading_content"]=> string(4497) "

At some point in time in your career in a hotel you will have to deal with [customers-->difficult customers]. It is inevitable that there will be times when you find a customer's [behaviour] difficult to deal with and this can cause stress for both you and the customer. Knowing how to deal with such [interact]ions is an essential skill of working with the public.

It is virtually impossible to control a customer's behaviour directly, but by a few simple ways in which you can learn how to manage your own behaviour. You can develop ways to communicate effectively and the interaction can become a better experience for both you and the customer. To make interactions successful then you need to be able to manage your side of the conversation. This allows the customer the opportunity to resolve their issues and for both of you to be able to leave the interaction in a positive frame of mind. If a customer leaves you in a state of distress, then they are more likely to complain to someone else and if you leave a conversation with negative feelings then you are less likely to be able to deal with the next customer in a respectful, positive manner.

Suppose that a customer starts shouting at you, what do you do? Firstly, you must recognise that the customer is angry at a situation and is not directing their anger at you. Therefore you do not need to defend yourself on a personal level. Of course this does not mean that you blame someone else in the hotel; the customer does not want to hear whose fault it is they want a solution for their problem.

As people, we naturally have a [defense mechanism] which starts to work when another person demonstrates anger towards us and this is what we need to control when dealing with angry customers. If we don't then the situation can very quickly become out of control and turn in to a very uncomfortable and unpleasant experience for both parties involved. To stop your natural defense mechanism from working then it is a good idea to try and deflect your thoughts to something more practical rather than argue with the customer.

An [argument] can only continue if two people are arguing, it will soon fade away if it is one sided. Your practical thoughts and actions could involve taking notes while the customer is talking, [paraphrasing] what the customer's problem is and [summarising] what the customer has said. These simple yet effective tasks will not only demonstrate to the customer that you have been listening but will also provide written evidence if needed. If the customer's [allegations] are considered a more serious nature by the hotel manager, then the notes taken might be required for proof of the customer's complaint.

Another good way to defuse a potential heated situation is to use non-verbal signs and signals. When first encountering a customer you must remember to smile and look pleased to see them, your verbal greeting should be a positive and approachable one such as "Hello, how may I help?" This immediately lets the customer know that you will try and solve their complaint. Continue to smile throughout the conversation and remain in an [open body position-->open body language]. Open body positions are less defensive, which allow the customers to feel more at ease with you.

The most successful hotel [employees] will learn everything they can about their hotel and how it can serve the customer better. They will also find out what customers are likely to expect and want; this will help to avoid conflict situations. The employee should go out of their way to do this by asking questions and really listening to the answers and making the customer's stay the best possible experience they can have. The [golden rule] when dealing with customers is that the customer is always number one. The customer is not there to interrupt your real work they are your real work. If it wasn't for customers you would not be employed in the hotel trade. The customer's needs should take priority over all other work given to you. Customers will revisit the hotels where they feel the happiest and have the best experiences. Good customer relations are far more important to a successful hotel than any advertisements or image building. Discourtesy, disrespect, indifference and slow service will all leave a customer with negative feelings and they will simple stay away from your hotel or worst give it a bad [reputation].

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2019-04-13 20:47:18" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(32) "Dealing With Difficult Customers" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u6"]=> object(stdClass)#332 (18) { ["id"]=> int(87) ["name"]=> string(36) "Restaurant Jobs and Responsibilities" ["active"]=> bool(true) ["enable_audio"]=> bool(true) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(107) "As with the hotel itself staff positions in the restaurant can vary greatly depending on the type of hotel." ["created_at"]=> NULL ["updated_at"]=> NULL ["sort_order"]=> int(6) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/6" ["reading"]=> object(stdClass)#333 (13) { ["reading_id"]=> string(2) "67" ["id"]=> string(2) "67" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "87" ["reading_name"]=> string(47) "Restaurant Staff Positions and Responsibilities" ["reading_content"]=> string(4449) "

As with the hotel itself staff positions in the restaurant can vary greatly depending on the type of hotel. In general the restaurant staff can be placed into two main categories: food preparation and service staff and drinks preparation and service staff.

Food preparation staff are staff that usually stay in the kitchen and prepare and cook the food. They might occasionally come out into the public restaurant if a customer has asked to see the [chef], this could be to compliment the food or complain about a [problem] with the food.

The drinks preparation and service staff are those staff that take orders from the guests and/or [carry] those orders to the table e.g. [waiters]/[waitress]es and bartenders. Alcoholic Drinks are usually prepared behind a drinks [bar] in the restaurant, while non alcoholic drinks, e.g. [coffee] and [tea], are prepared in the kitchen in a special department called the Stillroom.

The drinks bar will need to hold a license to be able to serve alcoholic drinks and it must only serve alcoholic drinks to people that are over the legal limit. The legal limit is the age a guest has to be to buy an alcoholic drink; this age varies from country to country. All staff that serve alcoholic also need to be the correct age according to the country's legal limit. The bar could have a manger, bartenders/ barmaid and drinks waiters; this will depend on the size of the bar and the amount of customers it caters for.

The bar manager will have sole responsibility to ensure that the bar in well stocked with wines, beers and spirits and that the bar makes a profit from its sales. A bartender's/barmmaid's job can vary from establishment to establishment. In some countries bartending can be a temporary job while earning extra money, e.g. a university student working in their spare time to fund their course and living expenses while away from home. In other circumstances a bartender can be a highly trained professional, who has to have the skills and knowledge to know and understand drink recipes e.g. making [cocktails] to customer's specifications and they will be expert in serving techniques, have vast knowledge on alcohol contents, correct gas mixes and licensing law. These bartenders will tend to work in the same bar over a period of years and develop good customer working relationships. The drinks waiters/waitresses are the staff that take orders from the customers, who are eating their meal, and then collect the drinks from the bar and deliver them to the customer. This can be a very challenging role as the customer could ask the waiter to recommend a drink. For example, the customer could want to know which would be the most suitable red wine to accompany the beef dish.

There is a vast range of food preparation staff that can be found in a hotel's kitchen. In a large establishment the kitchen staff tend to be organised into sections; starters and salads, main course and sweets.

The Head Chef will be responsible for the smooth running of the kitchen as a whole, while Chef de Parties will run each individual section. As with Chef de Partie there is a French term for most of the positions in a kitchen. The most commonly used ones are Chef de Cuisine (Head Chef), [Sous Chef] (Second or Deputy Chef), Commis Chef (assistant chef), Apprenti (Apprentice Chef) and Chef Patissier (Pastry chef).

These terms tend to be used in kitchen rather than the English terms even if the restaurant is in a country where English is the main language spoken. These staff will be qualified and experience in their specialist department of the kitchen. There are many other ancillary personnel that can be found in a kitchen such as the Aboyeur (Kitchen Announcer sometimes called the Barker), Plongeur (the person who washes up the pots and pans), Commis de Cuisine ([Porters]) and of course the Serveurs (waiters/ waitresses).

As you can see from the amount of staff a restaurant could have, it can be a very busy place to work. One of the greatest advantages of working in a restaurant is that there is nearly always a role that will suit your requirements. If it is a temporary summer job that you are looking for then a bar or kitchen assistant's job will suit, but if you are looking for something more permanent then there are lots of specialist roles to choose from.

" ["created_timestamp"]=> string(19) "0000-00-00 00:00:00" ["updated_timestamp"]=> string(19) "2013-10-29 05:41:44" ["reading_active"]=> string(1) "1" ["unit_name"]=> string(36) "Restaurant Jobs and Responsibilities" ["locked"]=> string(1) "1" ["unit_active"]=> string(1) "1" ["content"]=> string(0) "" } ["available_activities"]=> array(8) { [0]=> string(1) "7" [1]=> string(1) "4" [2]=> string(1) "8" [3]=> string(1) "1" [4]=> string(1) "2" [5]=> string(1) "3" [6]=> string(1) "6" [7]=> string(1) "5" } } ["u7"]=> object(stdClass)#330 (18) { ["id"]=> int(88) ["name"]=> string(34) "Restaurant Menus and Taking Orders" ["active"]=> bool(true) ["enable_audio"]=> bool(false) ["enable_pictures"]=> bool(false) ["user_id"]=> int(10536) ["public"]=> bool(false) ["locked"]=> bool(true) ["is_deleted"]=> bool(false) ["description"]=> string(84) "One of the most important jobs in any restaurant is taking an order from a customer." ["created_at"]=> NULL ["updated_at"]=> string(25) "2020-01-06T20:06:53+00:00" ["sort_order"]=> int(7) ["module_id"]=> int(10) ["type"]=> string(6) "Domain" ["url"]=> string(7) "/unit/7" ["reading"]=> object(stdClass)#331 (13) { ["reading_id"]=> string(2) "68" ["id"]=> string(2) "68" ["domain_id"]=> string(1) "3" ["unit_id"]=> string(2) "88" ["reading_name"]=> string(34) "Restaurant Menus and Taking Orders" ["reading_content"]=> string(4068) "

One of the most important jobs in any restaurant is taking an order from a customer. If there are mistakes in the order then there will be mistakes in the preparation of the order and the customer will inevitably [complain].

To be able to take an [order] correctly, you need to be able to understand the [menu]. This is not just a case of being able to read the menu but also understand what certain terms mean. For example if a [dish] is described as being "Au Gratin" then you need to be able to tell the customer that it either comes with a layer of cheese or [breadcrumbs] and is lightly [grilled].

Menus tend to be set out in two main ways and as with most restaurant language there are French terms for these; A la carte and Table d'hote. An A la carte menu has all of its dished individually [priced] while a Table d'hote menu is a set menu with limited choices and one fixed price for the complete meal. Table d'hote menus are very popular with larger parties because the food can be ordered in advance, prepared earlier and therefore served much quicker.

Some restaurants might have a bar menu, where dishes are individually priced and are displayed on [chalkboards] around the bar; these menus can change their content daily. Quite often these bar menus will have a special dish of the day or a dish described as a [house speciality].

The setting out of a menu is very important not only to the customer but also to the waiter/waitress. The customer wants a menu that is easy to read and understand, while the waiter/waitress needs to be able to locate items quickly to be able to find them for the customer. For these reasons menus are usually set out in sections, which differ depending on the type of menu.

An "a la carte" menu is usually set out in soups and starters, main courses, fish dishes, side orders and sweets, while a Table d'hote menu will have sections depending on how many courses are available.

Restaurants tend to include beverages such as tea, coffee and soft drinks on the main menu but will have a separate menu for wines and beers.

Certain restaurants will have children's menus and Old Age Pensioner menus, both serving smaller portions at cheaper prices.

Taking an order from a customer is a skill that needs to be learnt. The waiting staff will need to know all of the dishes on the menu, their names, what [ingredients] they contain, how they are cooked, and how much they cost in order to help a customer choose their meal.

There are a few basic rules that can help the procedure of taking an order. Firstly, check that you have a pen and notepad to write down the order and that you write it neatly; it needs to be read by the kitchen staff in order for them to be able to prepare the correct dishes.

Make sure you write on the order the table number and the quantity of each dish required. Some restaurants have codes to locate tables, e.g. "Fire" could simply mean the table closest to the [fireplace].

It is a good idea to write your name or initials on each order, so if the kitchen staff do not understand what is required then they know who to ask. When the order has been taken it must be taken straight to the kitchen and given to the Kitchen Announcer, who will tell the kitchen staff what needs to be prepared.

When the order is ready to be taken to the customer's table the Kitchen Announcer will shout out the table number and the waiter/waitress will take the food to the customer.

Depending on the hotel, the orders themselves can have different names; tickets and checks are amongst the most popular terms. Understanding menus and taking orders might seem like a very challenging role in a restaurant, but like any job the more you do it the better you become. You will learn how good you are at the job by the customer's feedback and their [tips]. If a customer tips well then you know you have done a good job.

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