Unit: Reception and Reservations

USA

This unit teaches how to handle the first guest interactions: reception and reservations.

The following activities can be tailored to fit the needs of your students and the goals your study program.

Vocabulary Builder Activity

Students will learn the following key terms and phrases:

Reading Activity: Reception and Reservations

Students will be able to correctly answer true/false questions after reading and listening to topical short articles and dialogs featuring topical vocabulary.

Depending on the size of the hotel, a guest's first contact will be with either reception or the reservations department. These departments will deal with the reservation from the first call through to the moment of arrival. So how does a typical reservation go? Traditionally, potential guests were sent brochures which gave information about the hotel, the facilities and of course the tariff showing… Continue

Multiple Choice Activity

Students will be able to select the best match between unit terms and their definitions.

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Listening Comprehension Activity

Students will be able to listen to short audio clips in English and then spell them correctly.

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Spelling and Recognition

Students will be able to identify and spell a vocabulary term correctly given only the definition.

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Speaking Practice Activity

Students will be able to speak and record 5 example sentences from the unit vocabulary and then submit them for grading by the classroom teacher. If no teacher is available or desired, then the students will be shown good examples of other students' work.

The hotel was fully booked, so he had to look for another which had vacancies.

The hotel usually tries to offer newlyweds an upgrade to their reservation, but this is not always possible.

The reservation department work on commission, so they try to up-sell guests to better rooms.

The hotel's tariff is shown on their website, but guests are encouraged to call for details of special offers.

The guest had some very unusual requirements about the color of the bedding, which had to be yellow.

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Writing Practice Activity

Students will write a short essay to be graded by the teacher. If no teacher is available or desired, then the student is shown previous examples of other writings by students.

What are the advantages and disadvantages of not sending brochures, and only relying on the internet?

Should hotels be able to change a reservation without the guests knowledge? Why / Why not?

What do you think are the biggest challenges of working in a reservations department?

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