To pass this unit, please study the 20 vocabulary words below.
- booking agent
- branding
- budget
- cut back
- delegate
- demographic
- devise
- duty
- GM (general manager)
- implement
- in-house
- maintain
- management team
- mediate
- network
- operations manager
- represent
- standards
- timetable
- turnover
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a person or organization from whom clients can book places at different hotels or restaurants
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"A lot of hotels make use of online booking agents because it is more convenient for guests."
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the activity of creating a recognizable name and an image for the purposes of marketing and advertising
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"The hotel employed a specialist in branding to create their online image."
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a document which shows predicted income and expenditure for a given period
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"The hotel was under budget in the first quarter of the year, but despite this the manager expects to meet budget for the year."
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to reduce or limit something
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"The head chef refused to cut back on the quality of ingredients."
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the action of giving work to another person instead of doing it yourself
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"All managers must be able to delegate so that they don't waste their time on work which can be done by others."
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a particular group of people with common interests, ages, or backgrounds
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"Being situated in the mountains, the hotel's target demographic is younger active people."
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to create with your mind, to think of something new
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"When a new hotel opened just down the road from us, we had to devise a new strategy to compete with them."
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responsibility for a given activity at a certain time
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"The assistant manager was on duty so he dealt with the complaint."
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the most senior member of staff
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"As the general manager, Steve is responsible for making sure the hotel is profitable."
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to put into action or effect
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"The new manager had a lot of ideas which they wanted to implement as soon as possible."
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from inside the company or organization
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"Most hotels prefer to promote in-house instead of advertising for workers."
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to keep something in the correct condition or state
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"It takes a lot of work to maintain a hotel to the right level so that all guests are satisfied."
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a group of higher level employees and managers who run an establishment
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"The management team meet every day to discuss any new business."
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to resolve or settle arguments or disputes by working with all people involved
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"When the head chef and the restaurant manager argued about the best way to present the amuse bouche, the GM was called to mediate."
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to informally talk with or engage with other people with the aim of creating a support structure
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"Once a month the hotel organizes a special dinner for local business owners to allow them to network with each other."
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a senior level employee who is responsible for the daily administration of the establishment
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"Hotel operations managers are responsible for maximizing the efficiency of the hotel."
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to act for or on behalf of someone
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"While the manager is away, the operations manager will represent him in all matters."
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a degree or level of requirement or excellence
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"The head chef checks each plate leaving the kitchen to make sure that it meets his standards."
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a document showing the hours which all members of staff will work for a given week
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"It can be very difficult to create a timetable which all staff members are happy with."
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the number of things or people which are replaced over a certain period
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"The hotel industry has a high staff turnover, because it employs a lot of students and temporary workers, who move on to other jobs."