Please study the 20 vocabulary terms below. Then press the Mark Complete button to continue.
- booking agent
- a person or organization from whom clients can book places at different hotels or restaurants
- branding
- the activity of creating a recognizable name and an image for the purposes of marketing and advertising
- budget
- a document which shows predicted income and expenditure for a given period
- cut back
- to reduce or limit something
- delegate
- the action of giving work to another person instead of doing it yourself
- demographic
- a particular group of people (consumers) at whom an offer, advertising or other business activity is directed
- devise
- to create with your mind, to think of something new
- duty
- a period in which one is responsible for a given activity or responsibility, usually connected to being temporarily in charge
- GM (general manager)
- the most senior member of staff
- implement
- to put into action or effect
- in-house
- from inside the company or organization
- maintain
- to keep something in the correct condition or state
- management team
- a group of higher level employees and managers who run an establishment
- mediate
- to resolve or settle arguments or disputes by working with all people involved
- network
- to informally talk with or engage with other people with the aim of creating a support structure
- operations manager
- a senior level employee who is responsible for the daily administration of the establishment
- represent
- to act for or on behalf of someone
- standards
- a degree or level of requirement or excellence
- timetable
- a document showing the hours which all members of staff will work for a given week
- turnover
- the number of things or people which are replaced over a certain period
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A lot of hotels make use of online booking agents because it is more convenient for guests.
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The hotel employed a specialist in branding to create their online image.
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The hotel was under budget in the first quarter of the year, but despite this the manager expects to meet budget for the year.
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The head chef refused to cut back on the quality of ingredients.
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All managers must be able to delegate so that they don't waste their time on work which can be done by others.
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Being situated in the mountains, the hotel's target demographic is younger active people.
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When a new hotel opened just down the road from us, we had to devise a new strategy to compete with them.
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The assistant manager was on duty so he dealt with the complaint.
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As the general manager, Steve is responsible for making sure the hotel is profitable.
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The new manager had a lot of ideas which they wanted to implement as soon as possible.
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Most hotels prefer to promote in-house instead of advertising for workers.
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It takes a lot of work to maintain a hotel to the right level so that all guests are satisfied.
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The management team meet every day to discuss any new business.
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When the head chef and the restaurant manager argued about the best way to present the amuse bouche, the GM was called to mediate.
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Once a month the hotel organizes a special dinner for local business owners to allow them to network with each other.
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Hotel operations managers are responsible for maximizing the efficiency of the hotel.
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While the manager is away, the operations manager will represent him in all matters.
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The head chef checks each plate leaving the kitchen to make sure that it meets his standards.
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It can be very difficult to create a timetable which all staff members are happy with.
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The hotel industry has a high staff turnover because it employs a lot of students and temporary workers who move on to other jobs.