Unit 15: Vocabulary

To change the rules in a way that is considered not important or serious.

A lot of hotels bend their rules for VIP guests.

A strong desire or need for.

Pregnant women often have cravings for unusual foods.

Requiring a lot of effort or attention.

He was a very demanding guest, nothing was good enough for him.

The quality of behaving or speaking in a way to avoid embarrassment or upset.

When delivering room service orders to guests you may see something private, so discretion is important.

To be greater, better than, or superior to.

The hotel exceeded his expectations — he hadn't expected such good service.

To do, perform or obey a task to the correct level.

Although it wasn't easy, the chef fulfilled all of the requirements to satisfy the restaurant critic.

Very selective about what one chooses, hard to please.

Most children are fussy eaters and will only try new foods if they are forced.

To do something more or greater than your responsibility or duty.

The staff went the extra mile to make sure that the guest was satisfied

To disappoint or not to meet expectations.

Hotels should try not to let down guests because if they do the guest may not return.

To make a small change to the form or character of.

The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef.

A person who has made a reservation but doesn't make use of the service.

The restaurant was fully booked last night but there were 7 no-shows, so in the end they only served 37 covers.

To leave or go somewhere for a short time.

Please wait a moment, the receptionist has just popped out for a second.

To clarify, explain, or resolve.

There were a few problems with the reservation, which needed to be sorted out before the guest arrived.

To assume responsibility for the support, maintenance, or treatment of.

The hotel employs three child-minders who can take care of your children when needed.

To search for and find after difficulty.

It took several hours for the chef to track down a local source of smoked cheese.

Do everything within your power to achieve something.

The manager did his best to resolve the complaint to the satisfaction of the guest.

Not containing any meat or dairy products.

Chefs often find it difficult to create exciting, tasty, vegan dishes.

Not containing any trace of meat or meat products.

Most restaurants offer a vegetarian option as standard.

The party or celebration after a marriage ceremony.

The hotel can organize wedding receptions for up to 300 guests.

A selection of products, usually complimentary, which are waiting in a guest's room for their arrival.

The hotel gives all guests a welcome basket containing fresh fruit, home baked biscuits and a selection of preserves.