Unit 15 Vocabulary: Going the extra mile

Verb (infinitive)
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UK
Bend the rules
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UK
to change the rules in a way that is considered not important or serious
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UK
"A lot of hotels bend their rules for VIP guests."
Noun (thing)
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Craving
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UK
a strong desire or need for
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"Pregnant women often have cravings for unusual foods."
Adjective
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Demanding
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UK
requiring a lot of effort or attention
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"He was a very demanding guest, nothing was good enough for him."
Noun (thing)
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UK
Discretion
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UK
the quality of behaving or speaking in a way to avoid embarrassment or upset
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"When delivering room service orders to guests you may see something private, so discretion is important."
Verb (infinitive)
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UK
Exceed
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UK
to be greater, better than, or superior to
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UK
"The hotel exceeded his expectations — he hadn't expected such good service."
Verb (infinitive)
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UK
Fulfill
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UK
to do, perform or obey a task to the correct level
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UK
"Although it wasn't easy, the chef fulfilled all of the requirements to satisfy the restaurant critic."
Adjective
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UK
Fussy
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UK
very selective about what one chooses, hard to please
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UK
"Most children are fussy eaters and will only try new foods if they are forced."
Verb (infinitive)
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UK
Go the extra mile
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UK
to do something more or greater than your responsibility or duty
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UK
"The staff went the extra mile to make sure that the guest was satisfied"
Verb (infinitive)
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UK
Let down
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UK
to disappoint or not to meet expectations
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UK
"Hotels should try not to let down guests because if they do the guest may not return."
Verb (infinitive)
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UK
Modify
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UK
to make a small change to the form or character of
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UK
"The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef."
Proper noun (person)
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UK
No-show
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UK
a person who has made a reservation but doesn't make use of the service
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UK
"The restaurant was fully booked last night but there were 7 no-shows, so in the end they only served 37 covers."
Verb (infinitive)
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UK
Pop out
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UK
to leave or go somewhere for a short time
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"Please wait a moment, the receptionist has just popped out for a second."
Verb (infinitive)
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Sort out
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to clarify, explain, or resolve
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"There were a few problems with the reservation, which needed to be sorted out before the guest arrived."
Verb (infinitive)
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UK
Take care of
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UK
to assume responsibility for the support, maintenance, or treatment of
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UK
"The hotel employs three child-minders who can take care of your children when needed."
Verb (infinitive)
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UK
Track down
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UK
to search for and find after difficulty
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UK
"It took several hours for the chef to track down a local source of smoked cheese."
Verb (infinitive)
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Try your best
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UK
do everything within your power to achieve something
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"The manager did his best to resolve the complaint to the satisfaction of the guest."
Adjective
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Vegan
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UK
not containing any meat or dairy products
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UK
"Chefs often find it difficult to create exciting, tasty, vegan dishes."
Adjective
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Vegetarian
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UK
not containing any trace of meat or meat products
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UK
"Most restaurants offer a vegetarian option as standard."
Noun (thing)
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Wedding reception
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UK
the party or celebration after a marriage ceremony
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"The hotel can organize wedding receptions for up to 300 guests."
Proper noun (thing)
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UK
Welcome basket
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UK
a selection of products, usually complimentary, which are waiting in a guest's room for their arrival
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UK
"The hotel gives all guests a welcome basket containing fresh fruit, home baked biscuits and a selection of preserves."
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