To pass this unit, please study the 20 vocabulary words below.
- Bend the rules
- Craving
- Demanding
- Discretion
- Exceed
- Fulfill
- Fussy
- Go the extra mile
- Let down
- Modify
- No-show
- Pop out
- Sort out
- Take care of
- Track down
- Try your best
- Vegan
- Vegetarian
- Wedding reception
- Welcome basket
Verb (infinitive)
US
UK
US
UK
to change the rules in a way that is considered not important or serious
US
UK
"A lot of hotels bend their rules for VIP guests."
Noun (thing)
US
UK
US
UK
a strong desire or need for
US
UK
"Pregnant women often have cravings for unusual foods."
Adjective
US
UK
US
UK
requiring a lot of effort or attention
US
UK
"He was a very demanding guest, nothing was good enough for him."
Noun (thing)
US
UK
US
UK
the quality of behaving or speaking in a way to avoid embarrassment or upset
US
UK
"When delivering room service orders to guests you may see something private, so discretion is important."
Verb (infinitive)
US
UK
US
UK
to be greater, better than, or superior to
US
UK
"The hotel exceeded his expectations — he hadn't expected such good service."
Verb (infinitive)
US
UK
US
UK
to do, perform or obey a task to the correct level
US
UK
"Although it wasn't easy, the chef fulfilled all of the requirements to satisfy the restaurant critic."
Adjective
US
UK
US
UK
very selective about what one chooses, hard to please
US
UK
"Most children are fussy eaters and will only try new foods if they are forced."
Verb (infinitive)
US
UK
US
UK
to do something more or greater than your responsibility or duty
US
UK
"The staff went the extra mile to make sure that the guest was satisfied"
Verb (infinitive)
US
UK
US
UK
to disappoint or not to meet expectations
US
UK
"Hotels should try not to let down guests because if they do the guest may not return."
Verb (infinitive)
US
UK
US
UK
to make a small change to the form or character of
US
UK
"The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef."
Proper noun (person)
US
UK
US
UK
a person who has made a reservation but doesn't make use of the service
US
UK
"The restaurant was fully booked last night but there were 7 no-shows, so in the end they only served 37 covers."
Verb (infinitive)
US
UK
US
UK
to leave or go somewhere for a short time
US
UK
"Please wait a moment, the receptionist has just popped out for a second."
Verb (infinitive)
US
UK
US
UK
to clarify, explain, or resolve
US
UK
"There were a few problems with the reservation, which needed to be sorted out before the guest arrived."
Verb (infinitive)
US
UK
US
UK
to assume responsibility for the support, maintenance, or treatment of
US
UK
"The hotel employs three child-minders who can take care of your children when needed."
Verb (infinitive)
US
UK
US
UK
to search for and find after difficulty
US
UK
"It took several hours for the chef to track down a local source of smoked cheese."
Verb (infinitive)
US
UK
US
UK
do everything within your power to achieve something
US
UK
"The manager did his best to resolve the complaint to the satisfaction of the guest."
Adjective
US
UK
US
UK
not containing any meat or dairy products
US
UK
"Chefs often find it difficult to create exciting, tasty, vegan dishes."
Adjective
US
UK
US
UK
not containing any trace of meat or meat products
US
UK
"Most restaurants offer a vegetarian option as standard."
Noun (thing)
US
UK
US
UK
the party or celebration after a marriage ceremony
US
UK
"The hotel can organize wedding receptions for up to 300 guests."
Proper noun (thing)
US
UK
US
UK
a selection of products, usually complimentary, which are waiting in a guest's room for their arrival
US
UK
"The hotel gives all guests a welcome basket containing fresh fruit, home baked biscuits and a selection of preserves."