To pass this unit, please study the 20 vocabulary words below.
- bend the rules
- craving
- demanding
- discretion
- exceed
- fulfill
- fussy
- go the extra mile
- let down
- modify
- no-show
- pop out
- sort out
- take care of
- track down
- try your best
- vegan
- vegetarian
- wedding reception
- welcome basket
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to change the rules in a way that is considered not important or serious
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"A lot of hotels bend their rules for VIP guests."
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a strong desire or need for
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"Pregnant women often have cravings for unusual foods."
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requiring a lot of effort or attention
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"He was a very demanding guest, nothing was good enough for him."
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the quality of behaving or speaking in a way to avoid embarrassment or upset
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"When delivering room service orders to guests you may see something private, so discretion is important."
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to be greater, better than, or superior to
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"The hotel exceeded his expectations — he hadn't expected such good service."
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to do, perform or obey a task to the correct level
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"Although it wasn't easy, the chef fulfilled all of the requirements to satisfy the restaurant critic."
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very selective about what one chooses, hard to please
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"Most children are fussy eaters and will only try new foods if they are forced."
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to do something more or greater than your responsibility or duty
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"The staff went the extra mile to make sure that the guest was satisfied"
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to disappoint or not to meet expectations
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"Hotels should try not to let down guests because if they do the guest may not return."
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to make a small change to the form or character of
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"The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef."
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a person who has made a reservation but doesn't make use of the service
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"The restaurant was fully booked last night but there were 7 no-shows, so in the end they only served 37 covers."
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to leave or go somewhere for a short time
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"Please wait a moment, the receptionist has just popped out for a second."
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to clarify, explain, or resolve
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"There were a few problems with the reservation, which needed to be sorted out before the guest arrived."
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to assume responsibility for the support, maintenance, or treatment of
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"The hotel employs three child-minders who can take care of your children when needed."
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to search for and find after difficulty
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"It took several hours for the chef to track down a local source of smoked cheese."
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do everything within your power to achieve something
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"The manager did his best to resolve the complaint to the satisfaction of the guest."
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not containing any meat or dairy products
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"Chefs often find it difficult to create exciting, tasty, vegan dishes."
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not containing any trace of meat or meat products
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"Most restaurants offer a vegetarian option as standard."
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the party or celebration after a marriage ceremony
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"The hotel can organize wedding receptions for up to 300 guests."
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a selection of products, usually complimentary, which are waiting in a guest's room for their arrival
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"The hotel gives all guests a welcome basket containing fresh fruit, home baked biscuits and a selection of preserves."