Unit 15: Vocabulary

Please study the 20 vocabulary below and press the Mark Complete button to continue.
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bend the rules
to change the rules in a way that is considered not important or serious
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A lot of hotels bend their rules for VIP guests.
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craving
a strong desire or need for
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Pregnant women often have cravings for unusual foods.
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demanding
requiring a lot of effort or attention
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He was a very demanding guest, nothing was good enough for him.
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discretion
the quality of behaving or speaking in a way to avoid embarrassment or upset
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When delivering room service orders to guests you may see something private, so discretion is important.
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exceed
to be greater, better than, or superior to
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The hotel exceeded his expectations. He hadn't expected such good service.
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fulfill
to do, perform or obey a task to the correct level
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Although it wasn't easy, the chef fulfilled all of the requirements to satisfy the restaurant critic.
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fussy
very selective about what one chooses, hard to please
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Most children are fussy eaters and will only try new foods if they are forced.
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go the extra mile
to do something more or greater than your responsibility or duty
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The staff went the extra mile to make sure that the guest was satisfied
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let down
to disappoint or not to meet expectations
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Hotels should try not to let down guests because if they do the guest may not return.
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modify
to make a small change to the form or character of
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The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef.
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no-show
a person who has made a reservation but doesn't make use of the service
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The restaurant was fully booked last night but there were 7 no-shows, so in the end they only served 37 covers.
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pop out
to leave or go somewhere for a short time
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Please wait a moment, the receptionist has just popped out for a second.
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sort out
to clarify, explain, or resolve
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There were a few problems with the reservation, which needed to be sorted out before the guest arrived.
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take care of
to assume responsibility for the support, maintenance, or treatment of
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The hotel employs three child-minders who can take care of your children when needed.
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track down
to search for and find after difficulty
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It took several hours for the chef to track down a local source of smoked cheese.
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try your best
do everything within your power to achieve something
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The manager did his best to resolve the complaint to the satisfaction of the guest.
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vegan
not containing any meat or dairy products
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Chefs often find it difficult to create exciting, tasty, vegan dishes.
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vegetarian
not containing any trace of meat or meat products
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Most restaurants offer a vegetarian option as standard.
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wedding reception
the party or celebration after a marriage ceremony
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The hotel can organize wedding receptions for up to 300 guests.
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welcome basket
a selection of products, usually complimentary, which are waiting in a guest's room for their arrival
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The hotel gives all guests a welcome basket containing fresh fruit, home baked biscuits and a selection of preserves.
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