Please study the 20 vocabulary terms below. Then press the Mark Complete button to continue.
- bend the rules
- to change the rules in a way that is considered not important or serious
- craving
- a strong desire or need fo
- demanding
- requiring a lot of effort or attention
- discretion
- the quality of behaving or speaking in a way to avoid embarrassment or upset
- exceed
- to be greater, better than, or superior to
- fulfill
- to do, perform or obey a task to the correct level
- fussy
- very selective about what one chooses, hard to please
- go the extra mile
- to do something more or greater than your responsibility or duty
- let down
- to disappoint or not to meet expectations
- modify
- to make a small change to the form or character of
- no-show
- a person who has made a reservation but doesn't make use of the service
- pop out
- to leave or go somewhere for a short time
- sort out
- to clarify, explain, or resolve
- take care of
- to assume responsibility for the support, maintenance, or treatment of
- track down
- to search for and find after difficulty
- try your best
- do everything within your power to achieve something
- vegan
- not containing any meat or dairy products
- vegetarian
- not containing any trace of meat or meat products
- wedding reception
- the party or celebration after a marriage ceremony
- welcome basket
- a selection of products, usually complimentary, which are waiting in a guest's room for their arrival
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A lot of hotels bend their rules for VIP guests.
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Pregnant women often have cravings for unusual foods.
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He was a very demanding guest, nothing was good enough for him.
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When delivering room service orders to guests you may see something private, so discretion is important.
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The hotel exceeded his expectations. He hadn't expected such good service.
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Although it wasn't easy, the chef fulfilled all of the requirements to satisfy the restaurant critic.
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Most children are fussy eaters and will only try new foods if they are forced.
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The staff went the extra mile to make sure that the guest was satisfied
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Hotels should try not to let down guests because if they do the guest may not return.
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The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef.
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The restaurant was fully booked last night but there were 7 no-shows, so in the end they only served 37 covers.
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Please wait a moment, the receptionist has just popped out for a second.
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There were a few problems with the reservation, which needed to be sorted out before the guest arrived.
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The hotel employs three child-minders who can take care of your children when needed.
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It took several hours for the chef to track down a local source of smoked cheese.
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The manager did his best to resolve the complaint to the satisfaction of the guest.
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Chefs often find it difficult to create exciting, tasty, vegan dishes.
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Most restaurants offer a vegetarian option as standard.
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The hotel can organize wedding receptions for up to 300 guests.
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The hotel gives all guests a welcome basket containing fresh fruit, home baked biscuits and a selection of preserves.