To pass this unit, please study the 11 vocabulary words below.
- Administration
- Bedroom
- Capacity
- Cashier
- Chef de partie
- Guest
- Housekeeper
- Lunch
- Maid
- Receptionist
- Valet
Noun (thing)
USA
UK
USA
UK
the management department of a hotel, which deals with decision making and planning
USA
UK
"The administration department was very efficient and made a good profit for the hotel owner."
Proper noun (thing)
USA
UK
USA
UK
a private room, which contains at least one bed, and is available to relax in during the day, or sleep during the night
USA
UK
"The hotel we stayed in had twenty bedrooms on each floor and each had their own en-suite."
Noun (thing)
USA
UK
USA
UK
the total amount of guests a hotel can cater for at any given time
USA
UK
"The hotel was full to capacity, not a single room was empty."
Noun (person)
USA
UK
USA
UK
staff who deal with the immediate handling of money and therefore need to know prices and be good with math
USA
UK
"In the casino the cashier quickly changed my betting chips for money."
Noun (person)
USA
UK
USA
UK
experienced and qualified cooks who are in charge of an individual area of the kitchen, which will have responsibility for one part of the menu; usually starters and salads, main courses and sweets
USA
UK
"The chef de partie, who made our dessert, had worked all around the world in lots of famous restaurants."
Noun (person)
USA
UK
USA
UK
a person who pays to stay in a hotel; the staff must take care of them during their stay
USA
UK
"As a guest of the hotel I would recommend to my friends to come and stay here as the service has been fantastic."
Noun (person)
USA
UK
USA
UK
the manager who runs the cleaning and laundry aspects of a hotel and will organise the duties of maids and other domestic staff
USA
UK
"We had to complain to the housekeeper, when we found no clean towels in our room."
Noun (thing)
USA
UK
USA
UK
a meal which is served after breakfast, but before dinner, usually around noon
USA
UK
"The buffet that was served for lunch seemed to contain a lot of fish and pasta; I am not very fond of either, so was disappointed."
Noun (person)
USA
UK
USA
UK
the members of staff who could be found in the housekeeping department or the kitchen, dealing with chores such as cleaning and attending to laundry, but can also be responsible for room service
USA
UK
"The maid brought my wife and me a lovely afternoon tea, which included the most delicious scones I have ever tasted."
Noun (person)
USA
UK
USA
UK
a person working in the lobby behind a front desk, in charge of greeting guests and telling them which room they have booked and how to get there
USA
UK
"When arriving at the hotel, the receptionist greeted us with a big smile and asked the porter to take our bags to our room."
Noun (person)
USA
UK
USA
UK
a member of staff, usually a man, who will help a guest with many different personal services; these services could range from shoe polishing to parking the guest’s car
USA
UK
"I was very cross when the manager informed me that the valet had scratched my car, but then the manager assured me that the valet would be paying for the damage from his wages."