Please study the 12 vocabulary terms below. Then press the Mark Complete button to continue.
- allegations
- claims where blame is placed on someone without proof, e.g. for bad service or theft, etc.
- argument
- an attempt by someone to convince another person that they are right in their way of thinking and give reasons to defend this; usually these are unpleasant for both parties
- behavior
- the way in which someone reacts to a situation or feeling that can be seen by others
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The allegations the customer made about the waiter were untrue, he had not been rude to them.
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I had to be careful how to deal with this customer because I had heard her arguing with the manager earlier and I did not want to cause another argument.
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My manager is watching my behavior towards the customers and if he is pleased with what he sees, he will give me a pay rise.
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