Unit 5: Vocabulary

Please study the 12 vocabulary below and press the 'Mark Complete' button.
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UK
allegations
when a customer is claiming that something has happened to them they do not like or a service has not been provided
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UK
The allegations the customer made about the waiter were untrue, he had not been rude to them.
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argument
an attempt by someone to convince another person that they are right in their way of thinking and give reasons to defend this; usually these are unpleasant for both parties
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UK
I had to be careful how to deal with this customer because I had heard her arguing with the manager earlier and I did not want to cause another argument.
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UK
behaviour
the way in which someone reacts to a situation or feeling that can be seen by others
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UK
My manger is watching my behaviour towards the customers and if he is pleased with what he sees he will give me a pay rise.

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