Unit: Common Phrases I: Hotel Reception

USA

UK
The goal of this unit is to build fluency and confidence among students, by mastering common customer service phrases.
The following activities can be tailored to fit the needs of your students and the goals your study program.

Multiple Choice Activity

Students will be able to select the best match between unit terms and their definitions.

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Listening Comprehension Activity

Students will be able to listen to short audio clips in English and then spell them correctly.

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Speaking Practice Activity

Students will be able to speak and record 5 example sentences from the unit vocabulary and then submit them for grading by the classroom teacher. If no teacher is available or desired, then the students will be shown good examples of other students' work.

US
UK
Breakfast is served from 7 AM to 10 AM in the restaurant. We can also bring breakfast up to your room, if you'd like.
US
UK
The customer asked, "Can I get a wake-up call at 7:00?" The receptionist responded, "Certainly, Sir, I will program it right away into our automated phone system.
US
UK
You can dial 0 for reception, 116 for room service, or simply 9 to get an outside line.
US
UK
The Wi-Fi password is written on the back of the key card holder.
US
UK
Some guests have reported that the new TVs are hard to operate, so please let us know if you need any assistance!

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