Study the 20 vocabulary terms below. Then continue to the activities.
- Bend the rules
- Craving
- Demanding
- Discretion
- Exceed
- Fulfill
- Fussy
- Go the extra mile
- Let down
- Modify
- No-show
- Pop out
- Sort out
- Take care of
- Track down
- Try your best
- Vegan
- Vegetarian
- Wedding reception
- Welcome basket
Verb (infinitive)
to change the rules in a way that is considered not important or serious
A lot of hotels bend their rules for VIP guests.
Noun (thing)
a strong desire or need for
Pregnant women often have cravings for unusual foods.
Adjective
requiring a lot of effort or attention
He was a very demanding guest, nothing was good enough for him.
Noun (thing)
the quality of behaving or speaking in a way to avoid embarrassment or upset
When delivering room service orders to guests you may see something private, so discretion is important.
Verb (infinitive)
to be greater, better than, or superior to
The hotel exceeded his expectations — he hadn't expected such good service.
Verb (infinitive)
to do, perform or obey a task to the correct level
Although it wasn't easy, the chef fulfilled all of the requirements to satisfy the restaurant critic.
Adjective
very selective about what one chooses, hard to please
Most children are fussy eaters and will only try new foods if they are forced.
Verb (infinitive)
to do something more or greater than your responsibility or duty
The staff went the extra mile to make sure that the guest was satisfied
Verb (infinitive)
to disappoint or not to meet expectations
Hotels should try not to let down guests because if they do the guest may not return.
Verb (infinitive)
to make a small change to the form or character of
The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef.
Proper noun (person)
a person who has made a reservation but doesn't make use of the service
The restaurant was fully booked last night but there were 7 no-shows, so in the end they only served 37 covers.
Verb (infinitive)
to leave or go somewhere for a short time
Please wait a moment, the receptionist has just popped out for a second.
Verb (infinitive)
to clarify, explain, or resolve
There were a few problems with the reservation, which needed to be sorted out before the guest arrived.
Verb (infinitive)
to assume responsibility for the support, maintenance, or treatment of
The hotel employs three child-minders who can take care of your children when needed.
Verb (infinitive)
to search for and find after difficulty
It took several hours for the chef to track down a local source of smoked cheese.
Verb (infinitive)
do everything within your power to achieve something
The manager did his best to resolve the complaint to the satisfaction of the guest.
Adjective
not containing any meat or dairy products
Chefs often find it difficult to create exciting, tasty, vegan dishes.
Adjective
not containing any trace of meat or meat products
Most restaurants offer a vegetarian option as standard.
Noun (thing)
the party or celebration after a marriage ceremony
The hotel can organize wedding receptions for up to 300 guests.
Proper noun (thing)
a selection of products, usually complimentary, which are waiting in a guest's room for their arrival
The hotel gives all guests a welcome basket containing fresh fruit, home baked biscuits and a selection of preserves.