Unit 4 Reading — Hotel Staff Positions and Responsibilities

Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: administration, guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. maids, waiter/waitress and cooks. Finally, the support staff look after the hotel itself e.g. plumbers, gardeners, and electricians.