Unit: Hotel Jobs and Responsibilities

USA

In general, hotel staff can be placed into three different categories: administration, guest services and support staff.

The following activities can be tailored to fit the needs of your students and the goals your study program.

Vocabulary Builder Activity

Students will learn the following key terms and phrases:

Reading Activity: Hotel Staff Positions and Responsibilities

Students will be able to correctly answer true/false questions after reading and listening to topical short articles and dialogs featuring topical vocabulary.

Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: administration, guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. maids, waiter/waitress and cooks. Finally, the support staff look after the hotel… Continue

Multiple Choice Activity

Students will be able to select the best match between unit terms and their definitions.

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Listening Comprehension Activity

Students will be able to listen to short audio clips in English and then spell them correctly.

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Spelling and Recognition

Students will be able to identify and spell a vocabulary term correctly given only the definition.

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Speaking Practice Activity

Students will be able to speak and record 5 example sentences from the unit vocabulary and then submit them for grading by the classroom teacher. If no teacher is available or desired, then the students will be shown good examples of other students' work.

I was very cross when the manager informed me that the valet had scratched my car, but then the manager assured me that the valet would be paying for the damage from his wages.

When arriving at the hotel, the receptionist greeted us with a big smile and asked the porter to take our bags to our room.

The maid brought my wife and me a lovely afternoon tea, which included the most delicious scones I have ever tasted.

The buffet that was served for lunch seemed to contain a lot of fish and pasta; I am not very fond of either, so was disappointed.

We had to complain to the housekeeper, when we found no clean towels in our room.

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Writing Practice Activity

Students will write a short essay to be graded by the teacher. If no teacher is available or desired, then the student is shown previous examples of other writings by students.

What factors need to be taken into account when choosing staff for a hotel?

Compare the benefits of having flexible staff (able to work in different departments of the hotel). Why is this important?

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