In general, hotel staff can be placed into three different categories: administration, guest services and support staff.
Now Studying: Hotel Jobs and Responsibilities
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Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: administration, guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. maids, waiter/waitress and cooks. Finally, the support staff look after the hotel…
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I was very cross when the manager informed me that the valet had scratched my car, but then the manager assured me that the valet would be paying for the damage from his wages.
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When arriving at the hotel, the receptionist greeted us with a big smile and asked the porter to take our bags to our room.
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The maid brought my wife and me a lovely afternoon tea, which included the most delicious scones I have ever tasted.
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- What factors need to be taken into account when choosing staff for a hotel?
- Compare the benefits of having flexible staff (able to work in different departments of the hotel). Why is this important?
