Unit 11: Vocabulary

Please study the 20 vocabulary terms below. Then press the Mark Complete button to continue.
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block
to make unavailable so that it cannot be booked
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The rooms are blocked in November for renovation.
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brochure
a small catalogue used for advertising
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The prices shown in the brochure are the standard rates.
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deal with
competently handle or take care of
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The manager dealt with the complaint immediately.
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deposit
an amount of money which is paid in advance to secure a transaction
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The reservation will be confirmed with a deposit of $50.
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discount
a reduction in the cost of something
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After Jane found a fly in her soup, the restaurant manager offered her a 30% discount on the meal.
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ID (identification)
an official document or card containing personal information and a photo which acts as proof of who you are
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All foreign guests are required to show their passports for identification.
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inform
to give information about, to tell
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The receptionist informed the guests of breakfast times.
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key-card
a plastic card with a magnetic strip on the back which can open doors when inserted into a slot
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Most large hotels use key-cards instead of keys now as they are more convenient to carry.
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occupancy
the condition or state of being occupied, usually expressed as a percentage
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The owner was very happy with the new manager because he had increased occupancy from sixty to eighty four percent.
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off-peak
related to a period of lower demand, need or frequency
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The off-peak prices apply from the 30th of September to the 1st of April, excluding Christmas and other public holidays.
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peak
related to the period of highest demand, use or frequency
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It can be expensive for families to take holidays during the school breaks, as this is usually the peak time for hotels.
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pre-authorization
the process of checking if a credit card has sufficient funds on it to cover a particular cost
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The hotel takes a pre-authorization on credit cards to ensure that guests are able to pay for their stay.
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prior to
before, in advance
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The restaurant is so popular that you have to book a table three months prior to the date of your visit.
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provide
to supply or make available for use
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If you have any questions, please contact our reception who will be happy to provide you with information.
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rack rates
standard prices without discount or special offe
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It is often better to book early to avoid paying rack rates.
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requirement
something which is needed, wanted or demanded
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The guest had some very unusual requirements about the color of the bedding, which had to be yellow.
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tariff
a list or table of rates and charges
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The hotel's tariff is shown on their website, but guests are encouraged to call for details of special offers.
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up-sell
to sell a customer a better and more expensive product than they originally wanted
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The reservation department work on commission so they try to up-sell guests to better rooms.
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upgrade
an increase or improvement in service or accommodation
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The hotel usually tries to offer newly weds an upgrade to their reservation, but this is not always possible.
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vacancy
the state of (a room) being empty and available
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The hotel was fully booked so he had to look for another which had vacancies.
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