To pass this unit, please study the 20 vocabulary words below.
- Block
- Brochure
- Deal with
- Deposit
- Discount
- ID (identification)
- Inform
- Key-card
- Occupancy
- Off-peak
- Peak
- Pre-authorization
- Prior to
- Provide
- Rack rates
- Requirement
- Tariff
- Upgrade
- Upsell
- Vacancy
Verb (infinitive)
USA
UK
USA
UK
to make unavailable so that it cannot be booked
USA
UK
"The rooms are blocked in November for renovation."
Noun (thing)
USA
UK
USA
UK
a small catalog, used primarily for advertising
USA
UK
"The prices shown in the brochure are the standard rates."
Verb (infinitive)
USA
UK
USA
UK
take care of something (possibly unpleasant or annoying)
USA
UK
"The manager dealt with the complaint immediately."
Noun (thing)
USA
UK
USA
UK
an amount of money which is paid in advance to secure a transaction
USA
UK
"The reservation will be confirmed with a deposit of $50."
Noun (thing)
USA
UK
USA
UK
a reduction in the cost of something
USA
UK
"After Jane found a fly in her soup, the restaurant manager offered her a 30% discount on the meal."
Noun (thing)
USA
UK
USA
UK
an official document or card containing personal information and a photo which acts as proof of who you are
USA
UK
"All foreign guests are required to show their passports for identification."
Verb (infinitive)
USA
UK
USA
UK
to give information about, to tell
USA
UK
"The receptionist informed the guests of breakfast times."
Noun (thing)
USA
UK
USA
UK
a plastic card with a magnetic strip on the back which can open doors when inserted into a slot
USA
UK
"Most large hotels use key-cards instead of keys now as they are more convenient to carry."
Noun (thing)
USA
UK
USA
UK
the condition or state of being occupied, usually expressed as a percentage
USA
UK
"The owner was very happy with the new manager because he had increased occupancy from sixty to eighty four percent."
Adjective
USA
UK
USA
UK
related to a period of lower demand, need or frequency
USA
UK
"The off-peak prices apply from the 30th of September to the 1st of April, excluding Christmas and other public holidays."
Adjective
USA
UK
USA
UK
related to the period of highest demand, use or frequency
USA
UK
"It can be expensive for families to take holidays during the school breaks, as this is usually the peak time for hotels."
Proper noun (thing)
USA
UK
USA
UK
the process of checking if a credit card has sufficient funds on it to cover a particular cost
USA
UK
"The hotel takes a pre-authorization on credit cards to ensure that guests are able to pay for their stay."
Preposition
USA
UK
USA
UK
before, in advance
USA
UK
"The restaurant is so popular that you have to book a table three months prior to the date of your visit."
Verb (infinitive)
USA
UK
USA
UK
to supply or make available for use
USA
UK
"If you have any questions, please contact our reception who will be happy to provide you with information."
Noun (thing)
USA
UK
USA
UK
standard prices without discount or special offers
USA
UK
"It is often better to book early to avoid paying rack rates."
Proper noun (thing)
USA
UK
USA
UK
something which is needed, wanted or demanded
USA
UK
"The guest had some very unusual requirements about the color of the bedding, which had to be yellow."
Noun (thing)
USA
UK
USA
UK
a list or table of rates and charges
USA
UK
"The hotel's tariff is shown on their website, but guests are encouraged to call for details of special offers."
Noun (thing)
USA
UK
USA
UK
an increase or improvement in service or accommodation
USA
UK
"The hotel usually tries to offer newlyweds an upgrade to their reservation, but this is not always possible."
Verb (infinitive)
USA
UK
USA
UK
to sell a customer a better and more expensive product than they originally wanted
USA
UK
"The reservation department work on commission, so they try to up-sell guests to better rooms."
Noun (thing)
USA
UK
USA
UK
the state of a room being empty and available for immediate booking
USA
UK
"The hotel was fully booked, so he had to look for another which had vacancies."