Please study the 20 vocabulary terms below. Then press the Mark Complete button to continue.
- block
- to make unavailable so that it cannot be booked
- brochure
- a small catalogue used for advertising
- deal with
- competently handle or take care of
- deposit
- an amount of money which is paid in advance to secure a transaction
- discount
- a reduction in the cost of something
- ID (identification)
- an official document or card containing personal information and a photo which acts as proof of who you are
- inform
- to give information about, to tell
- key-card
- a plastic card with a magnetic strip on the back which can open doors when inserted into a slot
- occupancy
- the condition or state of being occupied, usually expressed as a percentage
- off-peak
- related to a period of lower demand, need or frequency
- peak
- related to the period of highest demand, use or frequency
- pre-authorization
- the process of checking if a credit card has sufficient funds on it to cover a particular cost
- prior to
- before, in advance
- provide
- to supply or make available for use
- rack rates
- standard prices without discount or special offe
- requirement
- something which is needed, wanted or demanded
- tariff
- a list or table of rates and charges
- up-sell
- to sell a customer a better and more expensive product than they originally wanted
- upgrade
- an increase or improvement in service or accommodation
- vacancy
- the state of (a room) being empty and available
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The rooms are blocked in November for renovation.
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The prices shown in the brochure are the standard rates.
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The manager dealt with the complaint immediately.
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The reservation will be confirmed with a deposit of $50.
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After Jane found a fly in her soup, the restaurant manager offered her a 30% discount on the meal.
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All foreign guests are required to show their passports for identification.
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The receptionist informed the guests of breakfast times.
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Most large hotels use key-cards instead of keys now as they are more convenient to carry.
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The owner was very happy with the new manager because he had increased occupancy from sixty to eighty four percent.
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The off-peak prices apply from the 30th of September to the 1st of April, excluding Christmas and other public holidays.
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It can be expensive for families to take holidays during the school breaks, as this is usually the peak time for hotels.
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The hotel takes a pre-authorization on credit cards to ensure that guests are able to pay for their stay.
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The restaurant is so popular that you have to book a table three months prior to the date of your visit.
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If you have any questions, please contact our reception who will be happy to provide you with information.
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It is often better to book early to avoid paying rack rates.
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The guest had some very unusual requirements about the color of the bedding, which had to be yellow.
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The hotel's tariff is shown on their website, but guests are encouraged to call for details of special offers.
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The reservation department work on commission so they try to up-sell guests to better rooms.
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The hotel usually tries to offer newly weds an upgrade to their reservation, but this is not always possible.
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The hotel was fully booked so he had to look for another which had vacancies.