Unit 11: Vocabulary

Please study the 20 vocabulary below and press the Mark Complete button to continue.
UK
US
block
to make unavailable so that it cannot be booked, reserved.
UK
US
The rooms are blocked in November for renovation.
UK
US
brochure
a small catalogue used for advertising
UK
US
The prices shown in the brochure are the standard rates.
UK
US
deal with
competently handle or take care of
UK
US
The manager dealt with the complaint immediately.
UK
US
deposit
an amount of money which is paid in advance to secure a transaction
UK
US
The reservation will be confirmed with a deposit of $50.
UK
US
discount
a reduction in the cost of something.
UK
US
After Jane found a fly in her soup, the restaurant manager offered her a 30% discount on the meal.
UK
US
ID (identification)
an official document or card containing personal information and a photo which acts as proof of who you are
UK
US
All foreign guests are required to show their passports for identification.
UK
US
inform
to give information about, to tell
UK
US
The receptionist informed the guests of breakfast times.
UK
US
key-card
a plastic card with a magnetic strip on the back which can open doors when inserted into a slot
UK
US
Most large hotels use key-cards instead of keys now as they are more convenient to carry.
UK
US
occupancy
the condition or state of being occupied, usually expressed as a percentage
UK
US
The owner was very happy with the new manager because he had increased occupancy from sixty to eighty four percent.
UK
US
off-peak
related to a period of lower demand, need or frequency
UK
US
The off-peak prices apply from the 30th of September to the 1st of April, excluding Christmas and other public holidays.
UK
US
peak
related to the period of highest demand, use or frequency
UK
US
It can be expensive for families to take holidays during the school breaks, as this is usually the peak time for hotels.
UK
US
pre-authorization
the process of checking if a credit card has sufficient funds on it to cover a particular cost
UK
US
The hotel takes a pre-authorization on credit cards to ensure that guests are able to pay for their stay.
UK
US
prior to
before, in advance
UK
US
The restaurant is so popular that you have to book a table three months prior to the date of your visit.
UK
US
provide
to supply or make available for use
UK
US
If you have any questions, please contact our reception who will be happy to provide you with information.
UK
US
rack rates
standard prices without discount or special offer
UK
US
It is often better to book early to avoid paying rack rates.
UK
US
requirement
something which is needed, wanted or demanded
UK
US
The guest had some very unusual requirements about the color of the bedding, which had to be yellow.
UK
US
tariff
a list or table of rates and charges
UK
US
The hotel's tariff is shown on their website, but guests are encouraged to call for details of special offers.
UK
US
up-sell
to try selling a customer a better and more expensive product than they originally wanted
UK
US
The reservation department work on commission so they try to up-sell guests to better rooms.
UK
US
upgrade
an increase or improvement in service or accommodation
UK
US
The hotel usually tries to offer newly weds an upgrade to their reservation, but this is not always possible.
UK
US
vacancy
the state of (a room) being empty and available
UK
US
The hotel was fully booked so he had to look for another which had vacancies.
Go to unit menu