Unit 15: Going the extra mile

INTRODUCTION:This unit teaches relevant vocabulary to provide great customer service, demonstrated in an interview with a concierge.

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Vocabulary Activity

Study the unit vocabulary, definitions, and example sentences.

Reading Activity Plus Questions

Read the article as you listen along, then do the comprehension questions.

Multiple Choice

Pick the correct answer from a list.

Listening Comprehension

Listen to the word and type it in.

Spelling Activity

Type in the correct answer for each definition.

Speaking Activity (optional)

Record yourself speaking English.

Pick a question and write about it.