Unit: Going the extra mile

USA

This unit teaches relevant vocabulary to provide great customer service, demonstrated in an interview with a concierge.

The following activities can be tailored to fit the needs of your students and the goals your study program.

Vocabulary Builder Activity

Students will learn the following key terms and phrases:

Reading Activity: Interview with a concierge

Students will be able to correctly answer true/false questions after reading and listening to topical short articles and dialogs featuring topical vocabulary.

Presenter: Hello and welcome to another edition of ‘Talk Back’. Today we are talking about unusual requests and we are joined by Mark Tomas, a concierge from a well-known hotel in the city. Concierge: Hello everyone. It’s a pleasure to be here with you. Presenter: So Mark, can you tell us which hotel you work in? Concierge: I am afraid not. I will be telling you some true stories about some of… Continue

Multiple Choice Activity

Students will be able to select the best match between unit terms and their definitions.

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Listening Comprehension Activity

Students will be able to listen to short audio clips in English and then spell them correctly.

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Spelling and Recognition

Students will be able to identify and spell a vocabulary term correctly given only the definition.

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Speaking Practice Activity

Students will be able to speak and record 5 example sentences from the unit vocabulary and then submit them for grading by the classroom teacher. If no teacher is available or desired, then the students will be shown good examples of other students' work.

The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef.

The restaurant was fully booked last night but there were 7 no-shows, so in the end they only served 37 covers.

The hotel employs three child-minders who can take care of your children when needed.

It took several hours for the chef to track down a local source of smoked cheese.

Pregnant women often have cravings for unusual foods.

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Writing Practice Activity

Students will write a short essay to be graded by the teacher. If no teacher is available or desired, then the student is shown previous examples of other writings by students.

Which of the requests described is the most unusual for you?

Do guests expect too much from hotel staff? Why/why not?

What is the most unusual request you have ever had to deal with?

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