This unit teaches relevant vocabulary to provide great customer service, and is demonstrated in an interview with a hotel concierge.
Now Studying: Going the extra mile
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Core Training Activities
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Multiple Choice Activity
Select the best match between unit terms and their definitions.
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Listening Comprehension Activity
Listen to short audio clips in English and then spell them correctly.
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Spelling and Recognition
Identify and spell a vocabulary term correctly given only the definition.
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Vocabulary Builder Activity
Students will learn the following key terms and phrases:
Improve your reading comprehension and vocabulary in context with our interactive reader.
Presenter: Hello and welcome to another edition of ‘Talk Back’. Today we are talking about unusual requests and we are joined by Mark Tomas, a concierge from a well-known hotel in the city.
Concierge: Hello everyone. It’s a pleasure to be here with you.
Presenter: So Mark, can you tell us which hotel you work in?
Concierge: I am afraid not. I will be telling you some true stories about some of…
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Reading Comprehension Quiz
Test your understanding of the reading material with a quick comprehension quiz.
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Speaking Practice Activity
Master your pronunciation by recording yourself and receiving feedback from native-speaking teachers.
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UK
The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef.
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The restaurant was fully booked last night but there were 7 no-shows, so in the end they only served 37 covers.
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The hotel employs three child-minders who can take care of your children when needed.
... and more sentences to practice.
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Writing Practice Activity
Improve your writing skills with guided essay questions and professional correction.
- Which of the requests described is the most unusual for you?
- Do guests expect too much from hotel staff? Why/why not?
