Unit 5 Multiple Choice — Dealing With Difficult Customers

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INSTRUCTIONS:

INSTRUCTIONS: Select the best definition (or usage) of the key term (or phrase) below.

noun (thing)

Question 1 of 12

Open body language

The non-spoken communication of a person, to show a person that they are approachable, and friendly.

What people commonly do or act like.

A verbal disagreement, often angry, by two or more people who cannot find common ground on a given topic.

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