Unit 5 Multiple Choice — Dealing With Difficult Customers

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INSTRUCTIONS:

INSTRUCTIONS: Select the best definition (or usage) of the key term (or phrase) below.

noun (thing)

Question 1 of 12

Behavior

The most important thing to remember about a job, such as "treat others as you wish to be treated".

Behavior of people protecting themselves, often automatically or unconsciously as a result of anxiety.

What people commonly do or act like.

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