Unit 14 Reading — Hotel Management

UK male Listen as you read:
Hotel Management
A job interview:

Owner: Good morning and thank you for coming in today Mr Jones. I must say I am very impressed with your CV.

Mr Jones: Thank you. It is a pleasure to be here. I have always admired this hotel.

Owner: Well, lets get down to business. I see that you are currently the operations manager at the Kingfisher.

Mr Jones: Yes, that is correct. I have been in this position for five years now.

Owner: Could you tell me a little about your responsibilities?

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Discussion Questions
  • What personal qualities should a general manager have?
  • What do you think are the advantages and disadvantages of working in hotel management?
  • Which of the responsibilities mentioned in the text would be the most difficult for you? Why?

Quiz: Reading Comprehension

1. The operations manager is part of the management team and in charge of the daily administration of the hotel.
 
 
2. A general manager (GM) should be able to delegate tasks and mediate disputes.
 
 
3. The manager on duty needs to make sure standards are maintained.
 
 
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