The goal of this unit is to build fluency and confidence among students, by mastering common customer service phrases.
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Core Training Activities
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Vocabulary Builder Activity
Students will learn the following key terms and phrases:
Breakfast is served daily, from 7 AM to 10 AM.
Can I get a late check-out?
Can I get a wake-up call at 7 o'clock?
Check-in time is from 3 PM onwards
Could you please fill out this registration form?
Excuse me, Ma'am.
Excuse me, Sir.
Here is your key card. Enjoy your stay!
Here you go!
I beg your pardon.
I completely understand, but unfortunately…
I will be right with you!
I’m so sorry about that! Let me fix it right away!
If you need fresh towels, please let us know!
Let us know if you need any assistance.
May I see your ID or passport?
Room service is available 24 hours a day.
The Wi-Fi password is…
What can I do for you today?
What name is your reservation under?
You can dial 0 for reception.
Demo Available
Multiple Choice Activity
Students will be able to select the best match between unit terms and their definitions.
Demo Available
Listening Comprehension Activity
Students will be able to listen to short audio clips in English and then spell them correctly.
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Speaking Practice Activity
Master your pronunciation by recording yourself and receiving feedback from native-speaking teachers.
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UK
Breakfast is served from 7 AM to 10 AM in the restaurant. We can also bring breakfast up to your room, if you'd like.
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UK
The customer asked, "Can I get a wake-up call at 7:00?" The receptionist responded, "Certainly, Sir, I will program it right away into our automated phone system.
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You can dial 0 for reception, 116 for room service, or simply 9 to get an outside line.
... and more sentences to practice.
